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50
TROUBLESHOOTING
Before Calling for Service
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Symptoms Possible Causes / Solutions
Range is not level.
•
Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adjust leveling legs at base of range until the oven rack is level.
•
Be sure floor is level and strong and stable enough to adequately support range.
•
If floor is sagging or sloping, contact a carpenter to correct the situation.
•
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot move
appliance easily.
Appliance must be
accessible for service.
•
Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
•
Carpet interferes with range. Provide sufficient space so range can be lifted over
carpet.
•
Anti-tip device engaged.
Oven control beeps
and displays any F
code error.
•
Electronic control has detected a fault
condition. Turn the Oven mode knob
to the Off position to clear the display
and stop beeping. Reprogram oven.
If fault recurs, record fault number.
Turn the Oven mode knob to the Off
position and contact a Service agent.
CODE CAUSE
F-3 Key short error
F-9 Oven not heating
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
•
Improper cookware being used.
- Use pans which are flat and match the diameter of the surface unit selected.
•
In some areas, the power(voltage) may be low.
- Cover pan with a lid until desired heat is obtained.
Surface units do not
work properly
•
A fuse in your home may be blown or the circuit breaker tripped.
- Replace the fuse or reset the circuit breaker.
•
Cooktop controls improperly set.
- Check to see the correct control is set for the surface unit you are using.
Surface unit stops
glowing when
changed to a lower
setting
•
This is normal. The unit is still on and hot.
Areas of discoloration
on the cooktop
•
Food spillovers not cleaned before next use.
- See Cleaning the Glass-Ceramic Cooktop section.
•
Hot surface on a model with a light-colored cooktop.
- This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
Frequent cycling on
and off of surface
units
•
This is normal.
- The element will cycle on and off to maintain the heat setting.
Oven will not work
•
Plug on range is not completely inserted in the electrical outlet.
- Make sure electrical plug is plugged into a live, properly grounded outlet.
•
A fuse in your home may be blown or the circuit breaker tripped.
- Replace the fuse or reset the circuit breaker.
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