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Settings
163
Before r
esetting your device:
1. Verify that the information you want to keep has transferred to your storage
area.
2. Log in to your Google Account and confirm your user name and password.
To reset your device:
1.
From Settings, tap
General management > Reset > Factory data reset.
2. Tap Reset and follow the prompts to perform the reset.
3. When the device restarts, follow the prompts to set up your device.
Factory reset protection
When you sign in to a Google Account on your device, Factory Reset Protection is
ac
tivated. Factory Reset Protection (FRP) prevents other people from using your
device if it is reset to factory settings without your permission. For example, if your
device is lost or stolen and a factory data reset is performed, only someone with your
Google Account username and password can use the device.
You will not be able to access the device after a factory data reset if you do not have
yo
ur Google Account username and password.
CAUTION Before sending your device to Samsung or taking it to a Samsung-
authorized service center, remove your Google Account and then perform a
fa
ctory data reset. For more information, visit samsung.com/us/support/frp.
Enable factory reset protection
Adding a Google Account to your device automatically activates the FRP security
fe
ature.
Disable factory reset protection
To disable FRP, remove all Google Accounts from the device.
1.
From Settings, tap
Accounts and backup > Accounts > [Google Account].
2. Tap Remove account.
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