DIR-878 User Manual

Loading ...

87D-Link DIR-878 User Manual

Section 6 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that may occur during the installation and operation of the DIR-878.

1. Why can’t I access the web-based conguration utility?

When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you

have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must

be on the same IP subnet to connect to the web-based utility.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Explorer® 11 or higher

- Firefox®

- Chrome™

- Safari® 7 or higher

• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a

dierent cable or connecting to a dierent port on the device. If the computer is turned o, the link light may not be on.

• Disable any Internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate,

and Norton Personal Firewall may block access to the conguration pages. Check the help les included with your rewall

software for more information on disabling or conguring it.

• Congure your Internet settings:

• Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click

the button to restore the settings to their defaults.

• Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button.

Make sure nothing is checked. Click OK.

• Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.

• Close your web browser (if open) and open it.

Loading ...

User Manual - Page 91