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44
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the
milk is frothed, or milk
sprays from the dual
spout.
The dual spout is dirty.
T Clean the milk system in the dual spout
(see Chapter 5 ‘Maintenance – Cleaning
the milk system’).
T Dismantle and rinse the dual spout (see
Chapter 5 ‘Maintenance – Dismantling
and rinsing the dual spout’).
Coffee only comes out
in drips when it is
being prepared.
Coffee or ground coffee has
been ground too finely and
is blocking the system. The
same filter cartridge may
have been used several
times or the water hardness
set incorrectly in the
programming mode.
T Put the grinder on a coarser setting or
use coarser ground coffee (see Chapter 2
‘Preparation – Adjusting the grinder’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the machine ’).
Water hardness cannot
be adjusted.
The CLARIS Blue filter
cartridge is activated.
T Deactivate the filter cartridge in
programming mode.
‘Fill water tank.’ is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
Grinder is making a
very loud noise.
There are foreign objects in
the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
‘Error2’ or ‘Error5’ is
displayed.
If the machine was exposed
to the cold for a long period
of time, heating is disabled
for safety reasons.
T Warm the machine at room tempera-
ture.
Other
‘Error’ messages
are displayed.
–
T Switch the F9 off at the power switch.
Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
E If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details/
Legal information’).
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