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20
Trouble-shooting Guide
Calling the customer service is not always really necessary. In some cases, you can remedy the situation your-
self. The following table may contain some helpful tips.
Important general safety guidelines:
Service or repair work on the electronic components may only be performed by a qualified expert. Without exception, prior
to starting such repairs, the appliance must be disconnected from the mains. This may be accomplished by tripping the
automatic fuse or by removing the fuse from the fuse box that controls your flat or apartment.
Problem Possible cause Remedy
There is a general failure of all electri-
cal functions, i.e., the control lamps
have suddenly ceased to function.
Defective fuse. Check teh fuse in the fuse box, and
replace if required.
Cleaning and Care
Important cleaning basics:
❑ For cleaning, do not use abrasives, no corrosive cleaners, and no sharp objects.
❑ Do not scratch off burnt-in food residues, but soak them off with a moist cloth and
dishwashing detergent.
❑ Special cleaners, such as oven cleaning spray, must not be used on aluminium or plastic
parts.
Enamel and glass:
❑ Use hot detergent suds for cleaning.
Stainless steel front:
❑ When using commercially available
stainless steel cleaning agents, the
lettering may become damaged.
❑ Do not use scouring sponges.
❑ Use commercially available detergents
applied to a soft, moistened cloth or a
chamois.
Reflecting glass front:
❑ Do not use abrasive agents or scouring
sponges
❑ Use commercially available window
cleaners.
– Apply the window cleaner to a soft,
moistened cloth or a chamois.
–Avoid spraying on the switch panel.
Hob surface:
❑ The hob is covered by a special set of
operating instructions.
❑ Please observe all cleaning directions
contained in the instructions.
In the event of problems or repairs that you cannot solve or perform yourself, our customer service will be happy to
help. Check the customer service directory for a customer service facility in your area.
Caution: Calling the customer service because of an operator error can be very costly! In the event of a customer
service request, please have the following information handy:
You can find this information on the appliance‘s nameplate, or on the back of this instruction booklet. The nameplate
are fitted to the top cover of the appliance.
E-Number FD
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