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Washing Machine /User’s Manual
41 / EN
Troubleshooting
Problem Reason Solution
Laundry does
not smell like the
softener. (**)
Detergent is put in the wrong compartment.
If detergent is put in the prewash
compartment although prewash cycle
is not selected, machine can take this
detergent during rinsing or softener
step. Wash and clean the dispenser
with hot water. Put the detergent in
the correct compartment.
Detergent might be mixed with the softener.
Do not mix the softener with
detergent. Wash and clean the
dispenser with hot water.
Detergent residue in
the detergent drawer.
(**)
Detergent is put in wet drawer.
Dry the detergent drawer before
putting in detergent.
Detergent has gotten damp.
Keep detergents closed in an
environment free of humidity and
do not expose them to excessive
temperatures.
Water pressure is low.
Check the water pressure.
The detergent in the main wash compartment
got wet while taking in the prewash water.
Holes of the detergent compartment are
blocked.
Check the holes and clean if they are
clogged.
There is a problem with the detergent drawer
valves.
Call the Authorized Service Agent.
Detergent might be mixed with the softener.
Do not mix the softener with
detergent. Wash and clean the
dispenser with hot water.
Regular drum cleaning is not applied.
Clean the drum regularly. For this,
please see 6.2.
Too much foam
forms in the
machine. (**)
Improper detergents for the washing machine
are being used.
Use detergents appropriate for the
washing machine.
Excessive amount of detergent is used.
Use only sufficient amount of
detergent.
Detergent was stored under improper
conditions.
Store detergent in a closed and dry
location. Do not store in excessively
hot places.
Some meshed laundry such as tulle may
foam too much because of their texture.
Use smaller amounts of detergent for
this type of item.
Detergent is put in the wrong compartment.
Put the detergent in the correct
compartment.
Softener is being taken early.
There may be problem in the valves
or in the detergent dispenser. Call the
Authorized Service Agent.
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