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Washing Machine /User’s Manual
37 / EN
7 Troubleshooting
Problem Reason Solution
Program does not
start after closing the
door.
Start / Pause / Cancel button was not
pressed.
*Press the Start / Pause / Cancel
button.
Programme cannot
be started or
selected.
Washing machine has switched to self
protection mode due to a supply problem (line
voltage, water pressure, etc.).
Press and hold On/Off button for
3 seconds to reset the machine to
factory settings. (see. "Cancellation of
program")
Water in the
machine.
Some water might have remained in the
product due to the quality control processes in
the production.
This is not a failure; water is not
harmful to the machine.
Machine does not fill
with water.
Tap is turned off.
Turn on the taps.
Water inlet hose is bent.
Flatten the hose.
Water inlet filter is clogged.
Clean the filter.
Loading door may be open.
Close the door.
Machine does not
drain water.
Water drain hose might be clogged or twisted.
Clean or flatten the hose.
Pump filter is clogged.
Clean the pump filter.
Machine vibrates or
makes noise.
Machine might be standing unbalanced.
Adjust the feet to level the machine.
A hard substance might have entered into the
pump filter.
Clean the pump filter.
Transportation safety bolts are not removed.
Remove the transportation safety
bolts.
Laundry quantity in the machine might be
too little.
Add more laundry to the machine.
Machine might be overloaded with laundry.
Take out some of the laundry from
the machine or distribute the load by
hand to balance it homogenously in
the machine.
Machine might be leaning on a rigid item.
Make sure that the machine is not
leaning on anything.
There is water
leaking from the
bottom of the
washing machine.
Water drain hose might be clogged or twisted.
Clean or flatten the hose.
Pump filter is clogged.
Clean the pump filter.
Machine stopped
shortly after the
programme started.
Machine might have stopped temporarily due
to low voltage.
It will resume running when the
voltage restores to the normal level.
Machine directly
discharges the water
it takes in.
Draining hose might not be at adequate
height.
Connect the water draining hose as
described in the operation manual.
No water can be
seen in the machine
during washing.
The water level is not visible from outside of
the washing machine.
This is not a failure.
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