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13 Service & Support
The «Troubleshooting» section provides valuable tips for dealing with minor oper-
ating faults. This saves you the time, effort and potential cost of having to call out
a service technician.
Information on the V-ZUG warranty can be found at www.vzug.com →Service →Warranty in-
formation. Please read this information carefully.
Please register your V-ZUG appliance immediately:
▪ online via www.vzug.com→Service→Warranty registration, or
▪ using the enclosed registration card.
This will allow you to take advantage of the best possible support in the event of a fault in
the appliance during the guarantee period. You will require the serial number (FN) and ap-
pliance designation to complete the registration process. This information can be found on
the identification plate for your appliance.
My appliance information:
FN: ___________________ Appliance: _____________________
Always have this appliance information to hand when you contact V-ZUG. Thank you.
The identification plate and connection plate are located on the underside of the hob.
Your repair order
Call the free service number 0800 850 850 to contact your nearest
V-ZUG service centre. You can arrange an onsite visit by us by phone if you wish.
General queries, accessories and service agreement
V-ZUG will be happy to help you with any general administrative or technical queries, to
accept your orders for accessories and spare parts and to inform you about our progress-
ive service agreements. You can contact us by calling Tel. + 41 58 767 67 67 or by going
to our website at www.vzug.com.
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