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Troubleshooting
45
8
Software difficulties
White vertical lines
or white stripes appear
on the scanned image.
The scanner is under direct sunlight. • Move the scanner out of direct sunlight.
A light source is near the scanner. • Move the scanner far away from the light source.
Bleed-through is seen
in the scanned image.
Your document is too thin. Check that your document is acceptable
(see Document Specifications on page 6).
The contrast setting is improper. Increase the contrast level.
For Windows
®
: see Image settings on page 15.
For Macintosh: see Image settings on page 23.
(DS-720D only)
Duplex scanning
cannot be performed.
The duplex scanning settings are not
configured in DSmobileCapture.
Select the Duplex check box under the Image tab
in DSmobileCapture.
Difficulty Cause Suggestions
When I press Scan in
my scanning software,
an error message
appears: Please
install scanner
or The scan was
aborted because
the scanner is not
powered on or not
connected properly.
This error message appears if your
scanner isn’t recognized by your
computer.
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the
Micro USB Cable is connected properly, reinstall
the scanner driver from the DVD-ROM.
I cannot install the
scanner drivers.
(Windows
®
)
You may not have been given
administrator privileges.
Log into Windows
®
with administrator rights.
I cannot install the
scanner drivers.
(Macintosh)
You may not have been given
administrator privileges.
From Apple menu, select System Preferences >
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word “Admin”
underneath. If this is not
the case, contact your
system administrator.
Difficulty Cause Suggestions
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