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18 49-60785 Rev. 1
Before you
call Service
The Problem Solver
36” All-Refrigerator and All-Freezer Units
PROBLEM POSSIBLE CAUSE
DOOR NOT CLOSING
PROPERLY
Package may be holding door open.
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Refrigerator is not level. See Installation Instructions.
REFRIGERATOR/
FREEZER TOO WARM
Temperature control not set cold enough. See Temperature Control.
Warm weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
ACTUAL
TEMPERATURE
NOT EQUAL TO SET
TEMPERATURE
Refrigerator just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator/freezer. Allow 24 hours for system to
stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
FROST OR ICE
CRYSTALS ON
FROZEN FOOD (Frost
within package is
normal.)
Door left open or package holding door open.
Too frequent or too long door openings.
SLOW ICE CUBE
FREEZING
Door may have been left open.
Turn temperature control to a colder temperature.
Packages may be holding door open.
ICE CUBES HAVE
ODOR/TASTE
Old cubes need to be discarded.
Ice storage bin needs to be emptied and washed.
Unsealed packages in freezer may be transmitting odor/taste to ice cubes.
Interior of freezer needs cleaning. See Care and Cleaning.
Poor-tasting incoming water. Change the water filter.
AUTOMATIC
ICEMAKER DOES
NOT WORK
Icemaker power switch is in the O (off) position.
Water supply turned off or not connected.
Freezer too warm.
Piled up cubes in storage bin may cause icemaker to shut off too soon.
Level cubes by hand.
SMALL OR HOLLOW
CUBES
Water filter clogged. Replace the filter or use the filter bypass plug.
Check for a connection to a Reverse Osmosis water system. If an RO is
connected, remove the water filter and install the orginal bypass plug that
came with the unit.
MOISTURE FORMS
ON OUTSIDE OF
REFRIGERATOR/
FREEZER
Not unusual during periods of high humidity. Wipe surface dry.
Controlling humidity and temperature in the kitchen with air conditioning will
eliminate this condition.
MOISTURE
COLLECTS INSIDE
Too frequent or long door openings.
In humid weather, air carries moisture into refrigerator/freezer when doors
are opened.
Control humidity and temperature in the kitchen with air conditioning.
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