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49-60785 Rev. 1 17
Before you
call Service
The Problem Solver
36” All-Refrigerator and All-Freezer Units
PROBLEM POSSIBLE CAUSE
REFRIGERATOR/
FREEZER DOES NOT
OPERATE
May be in defrost cycle when motor does not operate for about 45 minutes.
Temperature control in the OFF position.
If interior light is not on, refrigerator/freezer may not be plugged in at wall
outlet.
The house fuse is blown/house circuit breaker is tripped. Replace fuse or
reset the breaker.
MOTOR OPERATES
FOR LONG PERIODS
OR CYCLES ON AND
OFF FREQUENTLY
(Modern refrigerators
and freezers with
more storage
space and a larger
freezer require more
operating time. They
start and stop often
to maintain even
temperatures.)
Normal when refrigerator/freezer is first plugged in. Wait 24 hours for the
refrigerator/freezer to completely cool down.
Often occurs when large amounts of food are placed in refrigerator/ freezer.
This is normal.
Door left open or package holding door open.
Hot weather or frequent door openings. This is normal.
Temperature controls set at the coldest setting. See Temperature Controls.
VIBRATION OR
RATTLING (Slight
vibration is normal.)
Refrigerator may not be properly installed.
THUMPING SOUND
WHEN DOOR IS
CLOSED
This is a normal operating sound.
The mechanism that closes the door makes a slight thumping sound as it
passes over its lever point, at approximately 80 degrees.
Closing the door slowly will minimize the sound.
OPERATING SOUNDS the variable speed compressor changes speeds and sounds may vary.
Normal fan air flow - fans blow cold air through the fresh food and freezer
compartments - another fan cools the compressor motor.
The fans change speeds in order to provide optimal cooling and energy
savings.
These NORMAL sounds will also be heard from time to time:
– You may hear a whooshing or gurgling sound when the doors close. This
is due to pressure equalizing within the refrigerator/freezer.
– A water dripping noise may occur during the defrost cycle as ice melts
from the evaporator and flows into the drain pan.
– The flow of refrigerant through the refrigerator/freezer cooling coils may
make a gurgling noise like boiling water.
– Water dropping on the defrost heater can cause a sizzling, popping or
buzzing sound during the defrost cycle.
– You may hear cracking or popping sounds when the refrigerator/freezer
is first plugged in or during/after the defrost cycle. This happens as the
refrigerator/freezer cools to the correct temperature.
– The compressor may cause a clicking or chirping sound when attempting
to restart (this could take up to 5 minutes).
– The electronic control board may cause a clicking sound when relays
activate to control refrigerator/freezer components.
– Ice cubes dropping into the bin.
– The icemaker water valve will buzz when the icemaker fills with water.
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