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If you experience Possible Causes Solution
Ice and Water (cont.)
Off-taste, odor, or gray
color in the ice or water
(cont.)
There is a water filter installed on the
refrigerator.
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water system
after installing and before using a new water filter. See the “Water
and Ice Dispensers” section for water filter flushing instructions.
The water filter needs to be replaced. Replace the disposable water filter at least every 6 months or
when indicated. See the “Water Filtration System” section.
The water and ice
dispenser will not
operate properly.
The refrigerator is not connected to
a water supply or the water supply
shut-off valve is not turned on.
Connect the refrigerator to the water supply and turn the water
shut-off valve fully open.
There is a kink in the water source
line.
A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice. Straighten
the water source line.
The refrigerator has just been
installed.
Flush and fill the water system. See the “Water and Ice
Dispensers” section.
The water pressure to the house is
not at or above 35 psi (241 kPa).
The water pressure to the house determines the flow from the
dispenser. See the “Water Supply Requirements” section.
A reverse osmosis water filtration
system is connected to the cold
water supply.
A reverse osmosis water filtration system can decrease water
pressure. See the “Water Supply Requirements” section.
The water filter may be clogged. Remove the water filter and operate dispenser. If water flow
increases, your filter is clogged and needs to be replaced.
See the “Water Filtration System” section.
The water filter is installed incorrectly. Remove the water filter and reinstall. See the “Water Filtration
System” section.
The refrigerator door or freezer
drawer is not closed completely.
Close the door or drawer firmly. If it does not close completely,
see the “The doors will not close completely” section.
The refrigerator doors were recently
removed.
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door. See the
“Refrigerator Leveling and Door Closing.”
Ice is clogged in the ice storage bin
or ice is blocking the ice delivery
chute.
Remove the ice clogging the storage bin and delivery chute
using a plastic utensil if necessary. Clean the ice delivery chute
and the bottom of the ice storage bin using a warm, damp cloth,
then dry both thoroughly. To avoid clogging and to maintain
a fresh supply of ice, empty the storage bin. Clean both the
storage bin and delivery chute every 2 weeks.
Ice bin is difficult to
remove from door.
Ice level in bin may be high and
uneven from normal ice production
and shifting of ice during dispensing.
Dispense 2-3 glasses of ice, then try removing the ice bin.
The ice dispenser
jams while dispensing
crushed ice.
Crushed ice is blocking the ice
delivery chute.
Switch from crushed ice to cubed ice to clear the ice dispenser.
Then switch back to crushed ice.
Water is leaking or
dripping from the
dispenser system.
NOTE: A few drops of
water after dispensing
are normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after releasing
the dispenser lever.
Ice continues to flow
from the dispenser.
NOTE: A few cubes
dispensed after releasing
the dispenser lever is
normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after releasing
the dispenser lever.
First try the solutions suggested here to possibly avoid a service call.
TROUBLESHOOTING
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