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340
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[HS03700(FM)04/96]
How does the Board Work?
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[HS03800(FM)04/96]
The Board consists of:
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[HS03900(FM)04/96]
❑
three consumer representatives
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[HS04000(FM)05/96]
❑
a Ford or Lincoln/Mercury dealer
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[HS04200(FM)04/96]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
[HS04450(FM)01/96]
What the Board Needs
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[HS04550(FM)05/96]
To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
*
[HS04650(FM)05/96]
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
[HS04750(FM)01/96]
❑
The file number assigned to your application
[HS04850(FM)01/96]
❑
The toll-free phone number of the DSB’s
independent administrator
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[HS04950(FM)05/96]
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
*
[HS05300(FM)05/96]
To review your case properly, the Board needs
the following information:
*
[HS05400(FM)05/96]
❑
legible copies of all documents and
maintenance or repair orders relevant to the
case
*
[HS05500(FM)05/96]
❑
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
*
[HS05700(FM)05/96]
❑
the date of repair(s) and mileage at the time
of occurrence(s)
*
[HS05800(FM)05/96]
❑
the current mileage
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
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