Samsung UN40M5300AFXZA 40" Class Full HD TV

Quick Guides

You can learn quickly how to run and use the frequently used functions.

Using Smart Hub

Connect to Smart Hub for apps, games, movies, and more.

Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.

• The image on your TV may differ from the image above depending on your model and geographical area.

When you press the button on your remote control, you can use the following functions and features.

1 Settings

When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.

2 Source

You can select an external device connected to the TV.

• For more information, refer to "Switching between external devices connected to the TV."

3 Search

You can search data for channels, programs, movie titles, and apps from Smart Hub.

• For more information, refer to "Smart Hub."

4 APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.

• To use this feature, the TV must be connected to the Internet.
• For more information, refer to "Using the APPS Service."

Updating the TV’s Software

View your TV's software version and update it if necessary.

>Settings >Support >Software Update Try Now

Updating the TV’s software to the latest version

DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update.

Updating through the Internet

>Settings> Support >Software Update> Update Now

• Updating from the Internet requires an active Internet connection.

Updating through a USB device

>Settings >Support> Software Update >Update Now

After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.

• To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.

Updating the TV automatically

>Settings> Support> Software Update >Auto Update

If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.

If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.

• This function may take a longer time if another network function is running concurrently.
• This function requires an Internet connection.

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

>Settings >Support >Remote Management

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software, remotely, via the web. You can also turn Remote Management on and off.

• This function requires an Internet connection.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

● Diagnose your TV

● Adjust the TV settings for you

● Perform a factory reset on your TV

● Install recommended firmware updates

How does Remote Support Work?

You can easily have a Samsung Tech service your TV remotely:

1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.
4. The agent will then access your TV.

Finding the contact information for service

>Settings> Support> About This TV

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

• You can also view information by scanning the QR code of your TV.

Requesting service

>Settings> Support >Request Support

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered. A servicer near you will contact you to set up or confirm your service appointment. The Samsung Contact Center will contact you to set up or confirm your service appointment.

• You must agree to the terms and conditions for the service request.
• This function is not available in specific geographical areas.
• This function requires an Internet connection.

Peripherals

Connect external devices such as a keyboard for ease of use.

Using Anynet+ (HDMI-CEC)

Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.

You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.

Connecting an external device through Anynet+ and using their menus

>Settings >General >External Device Manager >Anynet+ (HDMI-CEC)

1. Set Anynet+ (HDMI-CEC) to On.
2. Connect an HDMI-CEC-compliant device to the TV.
3. Turn on the connected external device. The device is automatically connected to the TV. After connection is finished, you can access the menu of the connected device on your TV screen using your TV remote and control the device.

• The connecting process can take up to 2 minutes to complete

Read before connecting an Anynet+ (HDMI-CEC) device

• Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
• Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may not support Anynet+ (HDMI-CEC).
• The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMICEC)-enabled device again.
• Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in standby mode or turned on.
• Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters. Anynet+ (HDMI-CEC) can control only one home theater system.
• To listen to 5.1-channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1 home theater system directly to the external device's digital audio output connector.

Controlling the TV with a Keyboard

Connecting a keyboard makes it easier to control the TV.

Connecting a USB keyboard

Plug the keyboard cable into the USB port.

Using the keyboard

Setting up the keyboard

In >Settings> General >External Device Manager> Keyboard Manager, you can set the following functions.

● Keyboard Language

● Keyboard Type

Entering Text using the On-Screen QWERTY Keyboard

Use the QWERTY keyboard to enter text on your TV.

• The image on your TV may differ from the image above depending on your model and geographical area.

Using additional functions

Select on the QWERTY keyboard screen. The following options are available:

• The options available may differ depending on the function running currently.

● Recommended text

● Reset Recommended Text Memory

● Predict Next Character (when using direction buttons)

● Language

Smart Features

You can enjoy various apps with Smart Hub.

Smart Hub

View descriptions of Smart Hub's basic functions.

After pressing the button on your remote control, you can surf the web and download apps with Smart Hub.

• Some of the Smart Hub services are paid services.
• To use Smart Hub, the TV must be connected to the Internet.
• Some Smart Hub features may not be available depending on the service provider, language, or region.
• Smart Hub service outages can be caused by disruptions in your Internet service.
• You can view the entire text of the Terms and Privacy Policy document by navigating to >Settings >Support >Terms and Privacy Policy. If you want to stop using Smart Hub, you can cancel the agreement.
• To cancel the Smart Hub service agreement though it is a required one, select Reset ( >Settings >General >Support >Self Diagnosis >Reset) and then press the right directional button at the Smart Hub Terms & Conditions, Privacy Policy step.

Displaying the Home Screen

Press the button.

• The image on your TV may differ from the image above depending on your model and geographical area.

On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.

1 Settings

When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons. Pressing Settings displays all setting menus available.

● Picture Mode

You can select the picture mode that provides the best viewing experience.

● Sound Mode

You can select a sound mode to optimize your listening experience.

● Sound Output

You can select which speakers the TV uses for audio output.

● Caption

You can watch TV broadcasts with captions.

• This function is not available on certain models in specific geographical areas.

● Sleep Timer

You can automatically shut off the TV after a pre-set period of time.

● Network

You can view the current network and Internet status.

2 Source

You can select an external device connected to the TV.

• For more information about connecting external devices, refer to "Switching between external devices connected to the TV."

3 Search

You can search the apps or games in Smart Hub services.

4 APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.

• To use this feature, the TV must be connected to the Internet.
• For more information, refer to "Using the APPS Service."

5 Moving an item on the Home Screen

Move the focus to the app you want to move, press the down directional button on the remote control, and then select Move. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.

6 Removing an item on the Home Screen

Move the focus to the app you want to delete, press the down directional button on the remote control, and then select Remove. The selected app is deleted.

Launching Smart Hub automatically

>Settings >General> Smart Features> Autorun Smart Hub

When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on.

Launching the last used app automatically

Settings General Smart Features Autorun Last App If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV.

Testing Smart Hub connections

>Settings >Support >Self Diagnosis >Start Smart Hub Connection Test

Resetting Smart Hub

>Settings> Support >Self Diagnosis >Reset Smart Hub

Using a Samsung account

Create and manage your own Samsung account.

>Settings> General >System Manager >Samsung Account

Creating and managing your Samsung account

• You can view the entire text of the Terms & Policy in> Settings >General >System Manager >Samsung Account >My Account >Samsung Account Privacy Policy after logging in to your Samsung account.
• You can also create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website.

Creating a new account

>Settings >General> System Manager >Samsung Account >(Add Account) >Create Account.

To create a new Samsung account, follow the instructions on the screen.

• For more information about the terms, select View Details.
• To protect personal information, select Profile image selection and password entry (High security) in the field below the password entry bar.
• If you want the TV to log you into your account automatically whenever you turn on the TV, click Sign me in automatically.

Creating a Samsung account using a Facebook account

>Settings> General >System Manager> Samsung Account> (Add Account) >Create with Facebook

Creating a Samsung account using a PayPal account

>Settings >General >System Manager >Samsung Account >(Add Account) >Create with PayPal

Signing in to a Samsung account

>Settings> General> System Manager> Samsung Account >Sign In

Changing and adding information to a Samsung account

>Settings >General >System Manager >Samsung Account >My Account >Edit profile

• To change the account information, you must be logged in to your Samsung account.

Managing payment information saved on the TV

>Settings> General >System Manager >Samsung Account >My Account >Payment Info

• To manage the payment information, you must be logged in to your Samsung account.

Configure the sync internet settings

>Settings> General >System Manager >Samsung Account >My Account >Sync Internet

• To configure the sync internet settings, you must be logged in to your Samsung account.

Deleting a Samsung account from the TV

>Settings> General >System Manager> Samsung Account >My Account >Remove Account

• To remove account information, you must be logged in to your Samsung account.

Signing out of your Samsung account

To sign out of your Samsung account, move the focus to your account at Settings General System Manager Samsung Account, and then press the Select button. When a pop-up message appears, select Yes.

Viewing the user agreement and privacy policy

Settings General System Manager Samsung Account My Account Samsung Account Privacy Policy

• To view the user agreement and privacy policy, you must be logged in to your Samsung account.

Using the APPS Service

Download and run various apps from Smart Hub.

APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.

• To use this feature, the TV must be connected to the Internet.
• When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ with the geographical area.

• The image on your TV may differ from the image above depending on your model and geographical area.

1 Sign In

Selecting Sign In displays the Samsung Account screen on which you can create a Samsung account or log in to the system.

2 App Search

You can search for available apps.

3 Settings

You can manage the installed apps.

Installing and running an app

Installing an app

1. Move to the app you want to install, and then press the Select button. The detailed information screen appears.
2. Select Install. When the installation is complete, you can run the app immediately.

• You can view installed apps on the Settings screen.
• When the TV's internal memory is insufficient, you can install an app on a USB device.
• You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB device is disconnected while an app is running, the app is terminated.
• You cannot run an app installed on a USB device on a PC or another TV.

Launching an app

You can run the app desired from Downloaded App.

The icons below appear within the selected app's icon and indicate the following:

● : The app is installed on a USB device.

● : The app has a password.

● : The app is installed.

● : The app needs to be updated.

● : The app supports Smart View.

Managing purchased or installed apps

Select Settings on APPS. You can manage installed apps.

The image on your TV may differ from the image above depending on your model and geographical area.

1 Removing an app

1. Select an app to delete.
2. Select Delete. The selected app is deleted.

• Ensure that the related app data is also removed when you remove an app.

2 Adding apps to the Home Screen

1. Select an app to add.
2. Select Add to Home.
3. After the Home screen appears, move the selected app to the desired location.
4. Press the Select button. The selected app is added to the Home Screen.

3 Locking and unlocking apps

1. Select an app to lock or unlock.
2. Select Lock/Unlock. The selected app is locked or unlocked. " To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in >Settings General System Manager Change PIN.

4 Moving apps

1. Select an app to move.
2. Select Move.
3. Move the app to the desired location.
4. Press the Select button.

• This function is not available on certain models in specific geographical areas.

5 Reinstalling an app

1. Select the app to install again.
2. Select Reinstall. Reinstallation starts.

6 Checking the app information details

1. Select the app to check.
2. Select View Details.
3. The app information screen appears.

7 Automatically updating apps

Installed apps can be automatically updated. If you do not want apps automatically updated, set Auto Update to Off.

• Automatic update is enabled only when the TV is connected to the Internet.

Rating apps

You can rate an app on the detailed information screen using the left or right directional button on the remote.

Using the e-Manual

Control and read the manual embedded in your TV.

Launching the e-Manual

>Settings >Support >Open e-Manual

You can view the embedded e-Manual that contains information about your TV's key features.

" Alternatively, you can download a copy of the e-Manual from Samsung's website.

" Words in blue (e.g., Picture Mode) indicate a menu item.

Using the buttons in the e-Manual

● (Search)

● (Index)

● (Recently Viewed Topics)

● (Try Now): Allows you to access the corresponding menu item and try out the feature right away.

● (Link): Allows you to access the corresponding reference page.

• Some menu screens cannot be accessed from the e-Manual.

Using the Internet

Surf the Internet on your TV.

>Internet

• When you select >Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it.
• You can use the Internet more easily after connecting a keyboard and mouse.
• You can scroll web pages with the Directional pad.
• The web pages may differ from those on a PC.
• For more information about the Internet, refer to "Read Before Using the Internet."

Playing pictures/video/music

Play media content stored on your TV, USB devices, smartphones, cameras, PCs, etc.

>Source >Connected Device

• The image on your TV may differ from the image above depending on your model and geographical area.

You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras, on the TV. Try Now

• You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files."
• To connect the TV to a computer, refer to "Connecting a Computer."
• Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files.
• To connect the TV to a mobile device, refer to "Connecting a Mobile Device."

You can use the following functions on the media content list screen of a storage device.

1 Filter By

Filters the media content by type of media. (music, photo, video, recorded contents, etc.)

2 Sort By

Sorts the content list by title, date, or channel.

3 Options

Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.

• You can delete only the recorded content. To delete content, change the Filter By option to Recorded.

Playing media content

Playing multimedia content on PC or mobile device

1. Select a device with media content in> Source. The media content list in the device appears.
2. Select a media content item from the list. The content is played.

• For more information about buttons, refer to "Buttons and functions available while playing multimedia content."
• The content may not be played depending on the encoding method or file format. Furthermore, several functions may be restricted.
• Content on devices connected to the TV via your network may not play smoothly due to the network communication problems. If this occurs, use a USB device.
• For more information about connection to PC, refer to "Connecting a Computer."
• For more information about connection to mobile device, refer to "Connecting a Mobile Device."

Playing multimedia content on USB device

1. Connect a USB device to the USB port. A pop-up message appears that lets you move easily to the multimedia content list on the device.
2. Select a content item to play from the list. The content is played back.

Using the Music Service

This service is a music service app that recommends songs.

>Music

• The image on your TV may differ from the image above depending on your model and geographical area.

This service is a music service app that interworks with other music apps to recommend songs. You can search for and hear songs that you want. If you select a song, an associated app is run to play the song.

• This function may not be supported depending on the geographical region.

1 Search

You can search for music that you want.

Using the Sports Service

This service displays information about your favorite sports teams.

>Sports

• The image on your TV may differ from the image above depending on your model and geographical area.

This service displays the match or game schedules of your favorite sports teams and the results.

• This function may not be supported depending on the geographical region.

1 Search

You can search your favorite sports teams.

2 Settings

You can set your favorite sports teams and events. You can also activate the notification service that shows the match schedules and results of the selected teams.

Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, contact the Samsung Call Center.

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

>Settings >Support >Remote Management

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely, via the web. You can also turn Remote Management on and off.

• This function requires an Internet connection.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

● Diagnose your TV

● Adjust the TV settings for you

● Perform a factory reset on your TV

● Install recommended firmware updates

How does Remote Support Work?

You can easily have a Samsung Tech service your TV remotely:

1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.
4. The agent will then access your TV.

Finding the contact information for service Settings

>Setting >Support >About This TV

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, information about Smart Hub, and other information you may need to get service support from a Samsung call agent or the Samsung website.

" You can also view information by scanning the QR code of your TV.

Requesting service

>Settings >Support >Request Support

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered. A servicer near you will contact you to set up or confirm your service appointment. The Samsung Contact Center will contact you to set up or confirm your service appointment.

• " You must agree to the terms and conditions for the service request.
• " This function is not available in specific geographical areas.
• " This function requires an Internet connection.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

>Settings >Support >Self Diagnosis

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

>Settings >Support >Self Diagnosis >Start Picture Test

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.

Flickering and Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Power Saving Mode ( >Settings >General >Eco Solution >Power Saving Mode), Ambient Light Detection ( >Settings >General >Eco Solution >Ambient Light Detection), or Motion Lighting (> Settings >General >Eco Solution >Motion Lighting).

Component Connections/ Screen Color

If the color on your Samsung television screen is not correct or the black and white colors are off, run Start Picture Test ( >Settings >Support >Self Diagnosis >Start Picture Test). If the test results indicate that the problem is not caused by the TV, do the following:

● Confirm that the video input connectors are connected to the correct external device video output connectors.

● Check the other connections as well. If the TV is connected to an external device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper connectors.

Screen Brightness

If the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings first.

● >Select >Settings >Picture Expert >Settings and adjust the Backlight, Contrast, Brightness, Sharpness, Color, or Tint (G/R) settings.

Ghosting, Blurring, or Juddering

If you notice ghosting or blurring on the screen, use the Auto Motion Plus Settings function ( >Settings >Picture >Expert >Settings >Auto Motion Plus Settings) to resolve the issue.

Unwanted Powering Off

If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer ( >Settings >General >System Manager >Time Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. If the Sleep Timer has not been enabled, see if Auto Power Off ( >Settings >General >Eco Solution >Auto Power Off) has been enabled and disable it.

Problems Powering On

If you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally. Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable or satellite box, confirm that it is plugged in and turned on.

Unable to find a Channel

If your TV is not connected to a cable or satellite box, run Auto Program ( >Settings >Broadcasting >Auto Program).

The TV image does not look as good as it did in the store.

Store displays are all tuned to digital, HD (high definition) channels. If you have an analog cable or satellite box, upgrade to a digital cable or satellite box. Use HDMI or Component cables to deliver HD (high definition) picture quality. Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that is broadcasting HD content.

● Cable/Satellite Subscribers: Try HD channels from the channel lineup.

● Air/Cable Antenna Connection: Try HD channels after running the Auto Program function.

Adjust the cable or satellite box's video output resolution to 1080i or 720p.

The picture is distorted.

The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.

If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.

The color is wrong or missing.

If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

The color is poor or the picture is not bright enough.

Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. See if Power Saving Mode ( >Settings >General >Eco Solution >Power Saving Mode) has been enabled. Try resetting the picture. (> Settings >Picture >Expert Settings >Reset Picture)

There is a dotted line on the edge of the screen.

Change Picture Size Settings to 16:9 Standard. "

• If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. "
• If the test picture is displayed properly, there may be a problem with an external device. Please check the connections. "
• If the problem persists, check the signal strength or refer to the external device’s user manual.

I Can't Hear the Sound Clearly

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

>Settings >Support >Self Diagnosis >Start Sound Test

If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

There is no sound or the sound is too low at maximum volume.

Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.

The picture is good but there is no sound.

Set >Settings >Sound >Sound Output to TV Speaker. If you are using an external device, check the device’s audio output option. (For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.)

To listen to computer sound, connect an external speaker to the computer’s audio output connector.

If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’s power cable.

No sound is heard.

Check whether the Digital Output Audio Format is set to Dolby Digital+ in >Settings >Sound >Expert Settings >Digital Output Audio Format. If you are using a receiver that does not support Dolby Digital Plus, you will hear no sound when you select Dolby Digital+.

The speakers are making an odd sound. Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the signal information. A low signal level may cause sound distortions.

Run Start Sound Test (> Settings >Support >Self Diagnosis >Start Sound Test).

There Is a Problem with the Broadcast

When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.

“Weak or No Signal” displayed in TV mode/ cannot find channel.

Select >Source to confirm that the correct input source has been selected. If the TV is not connected to a cable or satellite box, run Auto Program to search for channels ( >Settings >Broadcasting >Auto Program).

The TV is not receiving all channels.

Confirm that the coaxial cable is securely connected to the TV. Run Start Setup ( >Settings >General >Start Setup) or Auto Program ( >Settings >Broadcasting >Auto Program).

There are no captions with digital channels.

Go to Caption Settings ( >Settings >General >Accessibility >Caption Settings) and change the Caption Mode. Some channels may not have caption data.

The picture is distorted.

The compression of the video content may cause picture distortions. This is especially true with fast moving pictures from sports programs and action movies. A weak signal can cause picture distortions. This is not a problem with the TV.

The picture quality is low.

Select high definition (HD) channels or programs.

My Computer Won't Connect

When the TV has difficulties connecting to a PC, these steps may help resolve the problem.

The "Mode Not Supported" message appears.

Set your PC’s output resolution so it matches a resolution supported by the TV.

The video is OK but there is no audio.

If you are using an HDMI connection, check the audio output setting on your PC. If you are using an HDMI-to-DVI cable, a separate audio cable is required. Note that the HDMI-to-DVI connection is only supported by the HDMI (DVI) port and does not transmit audio. To listen to the computer sound, connect external speakers to the audio output connection of the computer. - 67 -

The TV Won't Connect to the Internet

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

The TV cannot connect to your network or apps (for Internet compatible models only).

Make sure the TV has a network connection ( >Settings >General >Network >Network Status). Contact your Internet service provider.

The wireless network connection failed.

Confirm your wireless modem/router is on and connected to the Internet.

The wireless network signal is too weak.

Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner.

Use a wireless repeater to get an instant boost in your wireless signal strength. Place the repeater halfway between your wireless router and your TV.

The most common wireless technology, 802.11g (wireless-G), operates at a frequency of 2.4 GHz. This frequency is widely used by many cordless phones, microwave ovens, baby monitors, garage doors, and other wireless devices. Reduce interference by not using or turning off wireless devices that use the 2.4 GHz frequency. Instead, use devices that communicate via the 5.0 GHz frequency.

The software update over the Internet has failed.

Check the network connection status ( >Settings >General >Network >Network Status).

If the TV is not connected to a network, connect it to a network. The upgrade stops if you already have the latest software version.

Anynet+ (HDMI-CEC) Isn't Working

When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.

Anynet+ does not work.

Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected.

Check the cable connections of the Anynet+ device.

Go to Anynet+ (HDMI-CEC) ( >Settings >General >External Device Manager >Anynet+ (HDMI-CEC)) and see if Anynet+ (HDMI-CEC) has been set to On. Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc. If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.

I want to start Anynet+.

Move the focus to the Anynet+ device at <Source, and then press Select button. Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDHDMHDMI-CEC) ( >Settings General External Device Manager Anynet+ (HDMI-CEC)) menu to see if Anynet+ (HDMI-CEC) is set to On.

I want to exit Anynet+.

Set Anynet+ (HDMI-CEC) ( >Settings >General >External Device Manager >Anynet+ (HDMI-CEC)) to Off.

The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.

You cannot use the remote control when the TV is configuring Anynet+ or switching to a viewing mode. Use the remote control after the TV has completed the Anynet+ configuration or has switched to a viewing mode.

The Anynet+ device won't play.

You cannot use the play function when Start Setup is in progress.

The connected device is not displayed.

Check whether the device supports Anynet+.

Check whether the HDMI cable is properly connected.

Go to Anynet+ (HDMI-CEC) ( Settings General External Device Manager Anynet+ (HDMI-CEC)) and see if Anynet+ (HDMI-CEC) has been set to On. Scan for Anynet+ devices again. Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+. If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.

The TV audio is not being played through the receiver.

Connect an optical cable to the TV and the receiver. ARC enables the TV to output digital sound via the HDMI (ARC) port. However, ARC is only available when the TV is connected to an audio receiver that supports ARC.

I Have Trouble Launching/Using Apps

When apps aren't working, these steps may help resolve the problem.

I launched an app, but it's in English. How can I change the language?

Languages supported by the app may be different from the user interface language. The ability to change the language depends on the service provider.

My application is not working. Check with the service provider.

Refer to the Help section on the application service provider's website.

My File Won't Play

When files aren't playing, this may help resolve the problem.

Some files can't be played.

This problem may occur with high-bitrate files. Most files can be played back, but you might experience problems with high-bitrate files.

I Want to Reset the TV

Initialize the settings to factory defaults.

Reset Settings

>Settings >Support >Self Diagnosis >Reset

• Resets Picture, Sound, Broadcasting, and all other settings, except for the network settings, to the default settings.

Reset Smart Hub

>Settings >Support >Self Diagnosis >Reset Smart Hub

• Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.

Other Issues

Use these procedures to resolve other issues that may occur.

The TV is hot.

Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality.

The picture won’t display in full screen.

HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.

The "Mode Not Supported" message appears.

The output resolution of the attached device is not supported by the TV. Check the TV's supported resolutions and adjust the external device’s output resolution accordingly.

The Captions item in the TV is grayed out.

When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.

The TV smells of plastic.

This smell is normal and will dissipate over time.

Signal Information under Self Diagnosis isn't activated.

Verify that the current channel is a digital channel. Signal Information is only available for digital channels.

The TV is tilted to the side.

Remove the base stand from the TV and reassemble it.

The stand is wobbly or crooked.

Make sure the indicator arrows on the stand and stand holder are properly aligned.

The remote control does not work.

The TV ships with protective stickers covering some of the sensors. Make sure all of the stickers have been removed.

The Broadcasting function has been deactivated.

Broadcasting is only available when the Source is set to TV.

Broadcasting cannot be accessed while you watch TV using a cable or satellite box.

There is an intermittent loss of audio or video.

Check the cable connections and reconnect them. Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If you are mounting the TV to a wall, we recommend using cables with 90-degree connectors.

There are small particles on the TV's bezel.

This is part of the product’s design and is not a defect.

The settings are lost after 5 minutes or every time the TV is turned off.

If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes.

Change Usage Mode ( >Settings >General >System Manager >Usage Mode) to Home Mode.

A POP (TV’s internal banner ad) appears on the screen.

Change Usage Mode ( >Settings >General >System Manager >Usage Mode) to Home Mode.

The TV is making a popping noise.

The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use.

The TV is making a humming noise.

Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.

Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.

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