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28
Solutions to Common Inquiries
OCCURRENCE POSSIBLE CAUSE SOLUTION
WATER
Water collects in folds
of the door gasket at
the end of the cycle.
This is a result of the washing
action and is part of the normal
operation of the washer.
Water collects in
bleach and fabric soft-
ener compartments.
This is a result of the siphoning
action and is part of the normal
operation of the washer.
Water may be removed by removing the
dispenser drawer (see Care and Cleaning in
this guide) and draining water into the empty
drum or sink.
Wash load too wet
after spin.
Washer is overloaded. Do not overload washer. See Operating Your
Washer, step 4.
Load is too small. Add 1 or 2 similar items to help balance the
load.
Load is out of balance. Rearrange load to allow proper spinning.
Drain hose is kinked. Straighten drain hose.
Water does not enter
washer or it enters
slowly.
Water supply is not adequate in area. Check another faucet in the house. Wait until water
supply and pressure increase.
Water supply faucets are not com-
pletely open.
Fully open hot and cold faucets.
Water is being used elsewhere in
the house. Water pressure must be
at least 30 psi (260 kPa).
Avoid running water elsewhere while washer
is fi lling.
Water inlet hoses are kinked. Straighten hoses.
Water inlet screens plugged. Remove hose from inlets and clean screens.
Warm or hot water is
not hot enough.
Hot water heater is set too low or is
a distance from washer.
Measure hot water temperature at nearby
faucet with candy or meat thermometer. Water
temperature should be at least 120°F (49°C).
Adjust water heater as necessary.
Hot water is being used elsewhere
in the house.
Avoid using hot water elsewhere before or
during washer use. There may not be enough
hot water available for proper cleaning. If
problem persists, your hot water system may
be unable to support more than 1 use at a
time.
Water in washer does
not drain or drains
slowly.
Drain hose is kinked or clogged. Clean and straighten the drain hose.
Drain hose standpipe is too tall.
Maximum standpipe height is 8’
(2.4 m).
Reduce standpipe height to less than 8’ (2.4
m). See INSTALLATION INSTRUCTIONS.
House drain pipes are clogged. Unclog drain pipes. Contact plumber if neces-
sary.
Water leaks. Fill hose connection is loose at
faucet or washer.
Check and tighten hose connections. Install
rubber sealing washers provided.
Dispenser drawer not completely
closed
Close dispenser drawer completely.
Oversudsing. Wrong detergent. Run rinse cycle. Use a low-sudsing, high ef-
fi ciency detergent.
Too much detergent. Run rinse cycle. Use less detergent in future
loads.
Incorrect wash and
rinse temperatures.
Center display will
alert this condition
with “HOSE” alarm.
See Other Features for
more information.
Hot and cold water hoses are con-
nected to wrong supply faucets.
Connect hot water hose to hot water faucet
and cold water hose to cold water faucet.
Water is entering
washer but tub does
not fi ll.
Drain hose standpipe is too low.
Standpipe must be a minimum
of 23.6” (60 cm) high to prevent
siphoning.
Increase standpipe height to at least 23.6” (60
cm). See INSTALLATION INSTRUCTIONS.
Avoid Service Checklist, continued
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