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27
Solutions to Common Inquiries
OCCURRENCE POSSIBLE CAUSE SOLUTION
NOISE
Please refer to “Normal Operating Sounds” at the beginning of Operating Instructions.
High pitch “jet engine”
noise.
A certain amount of motor whine is
normal during the spin cycle.
Rattling and clanking
noise.
Foreign objects such as coins or
safety pins may be in drum or
pump.
Stop washer and check drum. If no objects are
found, perform cycle with empty drum. If noise
continues, item may be in pump. Call your
authorized servicer.
Belt buckles and metal fasteners
are hitting wash drum.
To prevent unnecessary noise and damage
to drum, fasten fasteners and turn items inside
out.
Thumping sound. Heavy wash loads may produce
a thumping sound. This is usually
normal. If sound continues, washer
is probably out of balance.
Stop washer and redistribute wash load.
Vibrating noise. Washer is not resting fi rmly on fl oor. Move washer so it rests fi rmly on fl oor. Adjust
leveling legs. See INSTALLATION INSTRUC-
TIONS for details.
Shipping bolts and foam block
have not been removed during
installation.
See INSTALLATION INSTRUCTIONS for
removing shipping bolts and foam block.
Wash load unevenly distributed
in drum.
Stop washer and rearrange wash load.
OPERATING
Washer does not start. Electrical power cord may not be
plugged in or connection may be
loose.
Make sure plug fi ts tightly in wall outlet.
House fuse blown, circuit breaker
tripped, or a power outage has
occurred.
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit
overload, have it corrected by a qualifi ed
electrician. If problem is a power outage, call
local electric company.
Action of pressing start button on
“touch screen” style console not
recognized
Press start button with bare fi ngertip.
Water supply faucets are not
turned on.
Turn on water supply faucets.
Motor is overheated. Washer motor
will stop if it becomes overheated.
It will automatically restart after a cool down
period of up to 30 minutes (if washer has not
been manually turned off ).
Door may be open. Unit will not
operate with door open.
Ensure door is closed.
Light next to start/pause button is
fl ashing indicating unit is paused.
Press start button to continue the cycle.
Washer won’t spin. Load is too small. Add 1 or 2 similar items to help balance the
load.
Residue left in drum. Heavily soiled items. Wipe drum with a nonabrasive household
cleanser, then rinse. Shake or brush excess dirt
and sand from items before washing
LED displays “dn”. Washer has been programmed to
temporarily perform a repeating
demo cycle.
Reset the unit back to factory default settings
as described earlier.
Service Prevention Checklist
Before calling for service, review this list. It may save both time and expense. The list includes com-
mon occurrences that are not the result of defective workmanship or materials in this washer.
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