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ENGLISH
• 13 •
ENGLISH
Fault Possible cause Solution
The machine does not turn on. The machine is not connected to the
power supply.
Connect the machine to the power supply.
The pump is very noisy. No water in the tank. Rell with water (section 4.4).
The coffee is too cold.
The brew button light (16) was off when
the button was pressed.
Wait until the brew button light (16) turns
on.
The lter holder is not inserted for
preheating (section 5).
Preheat the lter holder.
Cold cups. Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a
cappuccino.
Milk is not suitable. Use cold, whole milk.
The steam wand is dirty.
Clean the steam wand as described in
section 9.
There is no more steam in the boiler.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
The coffee is dispensed too
fast, no crema builds up.
Too little coffee in the lter holder. Add coffee (section 5).
The grind is too coarse. Use a different blend (section 6).
Coffee is old or not suitable. Use a different blend (section 6).
Old or not suitable pod. Change the pod.
Coffee does not come out or
drips only.
No water. Rell with water. (section 4.4).
The grind is too ne. Use a different blend (section 6).
Coffee pressed in the lter holder. Shake the ground coffee.
Too much coffee in the lter holder.
Reduce the quantity of coffee in the lter
holder.
Knob (5) is open. Close the knob (5).
Calcied machine. Descale the machine (section 10).
The lter in the lter holder is clogged. Clean the lter (section 9).
Not suitable pod. Change type of pod.
The coffee comes out from
the side.
The lter holder is incorrectly inserted
in the brew unit.
Insert the lter holder correctly (section 5).
Upper edge of the lter holder is dirty. Clean the rim of the lter holder.
The gasket of the boiler is dirty or
worn.
Clean or replace the gasket.
Pod wrongly inserted.
Insert the pod correctly. Make sure it
doesn’t come out of the lter holder.
Too much coffee in the lter holder.
Reduce the quantity of coffee by means of
the measuring scoop.
Please contact an authorized service center for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
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