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44
TROUBLESHOOTING
EN
• Your washing machine is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If your washing machine does not function properly or does not
function at all, check the following before you call for service:
Diagnosing Problems
Symptoms Reason Solution
Rattling and clanking noise
Foreign objects such as coins
or safety pins may be in drum
or pump.
• Check all pockets to make
sure that they are empty. Items
such as clips, matches, pens,
coins, and keys can damage
both your washer and your
clothes.
• Close zippers, hooks, and
drawstrings to prevent these
items from snagging or
tangling on other clothes.
Thumping sound
Heavy wash loads may
produce a thumping sound.
This is usually normal.
• If sound continues, washing
machine is probably out of
balance. Stop and redistribute
wash load.
Vibrating noise
Have all the transit bolts and
tub support been removed?
• If not removed during
installation, refer to Installation
guide for removing transit
bolts.
Are all the feet resting firmly
on the ground?
• Make sure the washing
machine is level and tighten
the lock nuts up towards the
base of the appliance.
Water leaks
Supply hoses or drain hose
are loose at tap or washing
machine.
• Check and tighten hose
connections.
House drain pipes are
clogged.
• Unclog drain pipe. Contact
plumber if necessary.
Oversudsing
Too much detergent or
unsuitable detergent may
cause excessive foaming
which may result in water
leaks.
• Make sure that the suggested
amount of detergent is used
per the manufacturer's
recommendations.
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