Samsung WA48H7400A 4.8 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer

User Manual Samsung WA48H7400A 4.8 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer

installing your washer

Unpacking your washer

Unpack your washer and inspect it for shipping damage. Make sure you have received all the items shown below. If your washer was damaged during shipping, or you do not have all of the items, contact SAMSUNG (1-800-726-7864).

To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the washer.

Packing materials can be dangerous to children. Keep all packing material (plastic bags, polystyrene, etc.) well out of children’s reach.

When unpacking the washer, 2 person collaboration is needed. To remove the cushion bottom of the packing materials, forward dumping is strictly prohibited. When you lay the washer down to remove carton base, should protect the side of washer and lay it carefully. Never lay your washer on its back or front.

Overview of your washer

Parts supplied

Tools needed

Parts not supplied

• If you lose an accessory and want to purchase a replacement, contact the Samsung service center (1-800-SAMSUNG (1-800-726-7864)).
• The design of the parts and accessories may differ from the pictures above. Their design is subject to change without notice for product improvement.
• Do not reuse old hoses. Only use new water supply hoses when you install the washing machine. Old water supply hoses can leak or burst causing flooding and property damage.
• Confirm that there are rubber washers inside the couplings of each water supply hoses.

Basic location requirements

Electrical

• 120 Volt 60 Hz 15 AMP fuse or circuit breaker.
• Individual branch circuit serving only your Washer is recommended.
• Your Washer is equipped with a power cord.

NEVER USE AN EXTENSION CORD.

Grounding

ELECTRICAL GROUNDING IS REQUIRED FOR THIS APPLIANCE.

This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current.

This appliance is equipped with a power cord having a three-prong grounding plug for use in a properly installed and grounded outlet.

The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

An improperly connected equipment-grounding conductor can increase the risk of electrical shock. Check with a qualified electrician or serviceman if you are not sure whether the appliance is properly grounded. Do not modify the plug provided with the appliance – if it does not fit the outlet, have a proper outlet installed by a qualified electrician.

IMPORTANT SAFETY PRECAUTIONS

• To prevent unnecessary risk of fire, electrical shock or personal injury, all wiring and grounding must be done in accordance with the National Electrical Code ANSI/FNPA, No. Latest Revision and local codes and ordinances. It is the personal responsibility of the appliance owner to provide adequate electrical service for this appliance.

NEVER CONNECT THE GROUND WIRE TO PLASTIC PLUMBING LINES, GAS LINES, OR HOT WATER PIPES.

Water

To correctly fill your Washer in the proper amount of time, water pressure of 20 to 116psi (137 to kPa) is required.

Water pressure less than 20 psi may cause water valve failure, or may not allow the water valve to shut off completely, or may extend the fill time beyond what your Washer controls allow, causing your Washer to turn off. A time limit is built into the controls to prevent flooding in your home if a hose becomes loose.

The water faucets must be within 4 feet / 122 cm of the back of your Washer to match the inlet hoses provided with your Washer.

Accessory inlet hoses are available in various lengths up to 10 feet / 275 cm for faucets that are further away from the back of your Washer.

To avoid the possibility of water damage:

• Have water faucets easily accessible.
• Turn off faucets when the washer is not in use.
• Periodically check that there is no leakage from the water inlet hose fittings.

CHECK ALL CONNECTIONS AT THE WATER VALVE AND FAUCET FOR LEAKS.

Drain facility

The recommended height of the standpipe is 39 in / 99 cm. The drain hose must be routed through the drain hose clip to the standpipe. The standpipe must be large enough to accept the outside diameter of the drain hose. The drain hose is attached to the washer at the factory.

Flooring

For best performance, you must install your washer on a solidly constructed floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced load situations. Carpeting and soft tile surfaces are contributing factors to vibration which can cause your washer to move slightly during the spin cycle. Never install your washer on a platform or weakly supported structure.

Location considerations

Do not install your washer in areas where water may freeze, since your washer will always retain some water in its water valve, pump, and hose areas. Frozen water can damage the belts, the pump, hoses, and other components.

Alcove or closet installation

MINIMUM CLEARANCES FOR CLOSET AND ALCOVE INSTALLATIONS:

• Sides – 1 in / 25 mm
• Rear – 6 in / 152 mm
• Closet Front – 2 in / 51 mm
• TOP - 21 in / 533 mm

Gap between end of water valve and the wall

• Case 1. Assemble supply hose after installing : Over 3.9 in (10 cm).
• Case 2. Assemble supply hose before installing : Over 2.8 in (7cm).

If the washer and dryer are installed together, the closet front must have at least a 72 in2 (465 cm2) unobstructed air opening. Your washer alone does not require a specific air opening.

Required dimensions for Installation

Important note to installer

STEP 1 Selecting a Location

Before you install the washer, make sure the location:

• Has a hard, level surface without carpeting or flooring that may obstruct ventilation.
• Is away from direct sunlight.
• Has adequate ventilation.
• Is not exposed to freezing temperatures (temperatures under 32 °F or 0 °C).
• Is away from heat sources such as oil or gas.
• Has enough space so that the washer doesn’t rest on its power cord.

Connecting the water supply hose

Before installing the water supply hoses, make sure there are rubber gaskets inside the fittings at both ends of each new water hose. Installing the water supply hoses without rubber gaskets can cause water leakage.

When you initially install the washer, be sure to use new hoses. Failing to do so may result in a water leakage or overflow and may damage your property.

Do not connect multiple water supply hoses together to increase the length of the supply hose. Hoses connected this way can leak and the leakage can cause electrical shock. If a hose is too short, replace the hose with a longer, high pressure hose.

1. Connect the ends of the water supply hoses to the HOT and COLD faucets.

2. Tighten the fittings by hand until they are snug, and then tighten them an additional two-thirds of a turn with a plier.

When you fasten the fittings, do not fasten them too tightly or apply tape or sealant to the faucets or water supply intakes. This can damage the fittings.

After you have connected the water supply hoses to the faucets, ensure that they are connected correctly by pulling the water supply hoses downwards

3. Place the unconnected ends of the hoses into a bucket and open the faucets connected to the two water supply hoses for 10 or 15 seconds to remove any foreign substances from the hoses. Close the faucets before continuing.

4. Connect the ends of the water supply hoses to the water supply intake connections at the back of the washer.

The water supply hose connected to the HOT faucet must be connected to the hot water supply intake and the water hose connected to the COLD faucet must be connected to the COLD water supply intake.

5. Tighten the fittings by hand until they are snug, and then tighten them an additional two-thirds of a turn with a plier.

To ensure the correct water usage, connect both the HOT and COLD water faucets. If either or both are not connected, an “4E” no fill) error can occur.

If you do not want to use the HOT water supply hose, insert the water intake cap into the HOT water supply intake hole. In this case, you must select the Tap Cold option for the water temperature. If you select the Tap Cold option, all the lamps for the water temperature options are turned off.

Confirm that the water supply hoses are not twisted or bent. If the hoses are twisted or bent, the hoses can leak and cause electric shock due to the water leakage.

6. Turn on the HOT and COLD water supplies and check all the water supply intake connections and the faucets for water leaks.

Connecting the drain hose

The end of the drain hose can be positioned in three ways:

In a Wall standpipe or Floor standpipe

Make sure that the connection between the drain hose and the standpipe is not airtight.

In a laundry tub

Connect the hose guide (A) within 3~5 in (7.6~12.7 cm)* from the end of the drain hose. If the drain hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer.

Drain Hose can be installed until 96 in (245cm) maximum. But drain capability can be reduced at this height. It causes the washer to have odor, because of remained water in the drain system.

If the drain hose is installed below 39 in (99 cm), water can be drained in cycles due to a siphon phenomenon. It causes the washer to display a “4E” error code.

See if the washer is level by checking the position of the tub:

1. Slide the washer into position.

2. Open the lid of the washer, and pour the water into the tub to just below the pulsator level.

3. If the washer is level, the pulsator is positioned at the center of the water as shown in the figure. If not, level your washer by turning the front leveling feet clockwise or counterclockwise as necessary.

Turn the front leveling feet clockwise to raise the washer, and counterclockwise to lower the washer.

Plug the power cord into a 3-prong, well grounded 120 volt 60 Hz approved electrical outlet protected by a 15-amp fuse or comparable circuit breaker.

Your washer is grounded through the third prong of the power cord when plugged into a three-prong grounded electrical outlet.

Test run

Make sure that you install your washing machine correctly by running the Rinse+Spin cycle after the installation is complete.

Run a test cycle as follows to check if your washer is properly installed.

If water leaks while water is being supplied or drained, check the water connections. Refer to the “Connecting the water and the drain” section on pages 14~15 for instructions.

If the washer rocks and vibrates excessively, level your washer again. Refer to the “Leveling your washer” section on page 15 for instructions.

Your Samsung washing machine detects the laundry weight automatically. For more accurate weight detection, please run Calibration Mode after the installation. To run Calibration Mode, follow these steps:

operating instructions

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

Loading your washer

• Fill the tub with dry, unfolded clothes evenly around in order to enhance washing efficiency and prevent excess wear, or wrinkling of the load.

- For optimal washing performance, make sure the laundry is piled up evenly.

• Wash delicate items such as bras, hosiery, and other lingerie in the Delicates cycle with similar lightweight items.
• When washing big bulky items or a few smaller items that don’t fill the tub completely – a rug, a pillow, stuffed toys, or one or two sweaters, for example – add a few towels to improve spin performance.
• Do not insert bulky items except for Bedding in this cycle.

During the spin cycle, the washer may add additional water to redistribute the clothes and correct an imbalance inside the drum.

• When washing heavily soiled loads, do not overload your washer to ensure good cleaning results.
• Inflatable items may cause damage to the laundry or the machine during the wash or drying process.

• Regardless of the size, blankets or quilts are safer and cleaner to wash one item at a time. Two different-sized blankets in the same load may compromise the drying performance due to unbalanced loads.

To input a blanket

Fold the blanket into the blanket-specific net as shown, and then insert in the tub below the plastic area of the tub.

Make sure the laundry is inserted completely.

• Any exposed part of the laundry may cause damage to the machine or the laundry itself, or a water leak.
• Do not overload the tub. Make sure no part of the laundry is exposed outside of the tub.

To add a forgotten item:

Getting started

The actual time required for a cycle may differ from the estimated time in the display depending on the water pressure, water temperature, detergent, and laundry.

8. Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain.

• When the cycle is complete, the Door Lock light will go out and “End” (WA48H7400A*, WA45H7200A*) / “0” (WA45H7000A*) will appear in the display.
• Pressing the Power button cancels the cycle and stops your washer.
• The Wash, Rinse , and Spin indicator lights will illuminate during those portions of the cycle.

washing a load of laundry

Overview of the control panel

Cycle Selector

To minimize wrinkling of laundry, select the Perm Press cycle.

• Use the waterproof cycle for waterproof or water-resistant items such as mattress covers, plastic mats, bath mats, ski pants, raincoat and comforters which hardly absorb water.

• Do not wash waterproof items and non-waterproof items together.
• Check the specification label on the fabric item and see if the item is waterproof. Do not wash non-waterproof items with the WATERPROOF cycle.

Display

Provides instructions and diagnostics while keeping you updated on the cycle status and time remaining.

Temp. selection button

Press the button repeatedly to cycle through the different water temperature options.

Spin selection button

Press the button repeatedly to cycle through the different spin speed options.

Soil Level selection button

Press the button to select the soil level/washing time.

Select Cycle Option

Start/Pause selection button

Press to pause and restart cycles.

Power button

Press once to turn your washer on. Press again to turn your washer off. If the washer is left on for more than 10 minutes without any buttons being pressed, the power automatically turns off.

Child Lock [ ]

Child Lock prevents children from playing with your washer.

Activating the Child Lock function

Press and hold the Spin and Soil Level buttons simultaneously for approximately 3 seconds.

• When you activate the Child Lock function, the “Child Lock [ ]” lamp blinks.

Using the Child Lock function

If the lid is opened when the Child Lock function is on, “dE” is displayed and an alarm sounds.

• If the water level in the tub is above the safe water level, “dE” is displayed on the LED display and the washing machine starts to drain water by force after 30 seconds.
• If the water level in the tub is above the safe water level and the Child Lock function is turned on while the door is open, “CL” is displayed on the LED display even if the power of the washing machine is turned off and the washing machine drains water by force.
• Even if the power of the washing machine is turned off, if the lid is opened while the water level in the tub is above the Reset water level, “CL” is displayed on the LED display without the alarm sounding and the washing machine starts to drain water. When the draining operation finishes, the power is automatically turned off again.
• You have activated the Child Lock function while the washing machine is running, the Start/
• Pause button will not work.
• After the compulsory drain, the “CL” code display blinks at 1 second intervals and the product enters the “CL” mode. (When the product is in the “CL” mode, only the Power button works.)
• To cancel the “CL” mode, you need to turn the power off and then on again.
• To cancel the “dE” mode, deactivate the Child Lock function. To deactivate the Child Lock function, press and hold the Spin and Soil Level buttons simultaneously for at least seconds.

Adding laundry when Child Lock is on

• To add laundry, deactivate the Child Lock function. To deactivate the Child Lock function, press and hold the Spin and Soil Level buttons simultaneously for at least 3 seconds. See “Pause Option” on page 23 for additional details.

Deactivating the Child Lock function

Press and hold both the Spin and Soil Level buttons simultaneously for approximately seconds.

• When you deactivate the Child Lock function, the “Child Lock [ ]” is turned off.
• The Child Lock function prevents children or the infirm from accidently operating the washer and injuring themselves.

• If a child enters the washing machine, the child may become trapped and suffocate.
• Once you have activated the Child Lock function, it continues working even if the power is turned off.

• Forcing the lid open can result in injury or damage to the product.

To add laundry after you have activated the Child Lock function, you must first deactivate the Child Lock function.

Sound

The Sound Off function can be selected during all cycles.

Garment

You can add or take out laundry items even after the wash has started, as long as the "Garment” light is on. Pushing the Start/Pause button unlocks the lid. If you open the lid and want to continue the wash cycle, close the lid, and then press the Start/Pause button.

If you have activated the Child Lock, you must deactivate it first. See page 20.

Delay End

You can set the washing machine to start your wash automatically at a later time, by choosing a delay time.

The hour displayed indicates the time at which the wash will be ended.

Pre Soak

Use this function when the laundry is heavily contaminated or stained. This function improves the wash performance by adding a Pre Soak cycle.

• If you select this function, the total cycle time is increased by 15 minutes.
• When the Pre Soak cycle starts, the washing machine repeats a wash cycle after supplying water and then performs a 15-minute soak cycle.
• When the Pre Soak cycle is complete, the configured wash cycle starts without draining water.

AquaJetTM

With a strong spray and soapy water recirculated by the AquaJetTM pump, laundry can be more gently and thoroughly cleaned than in conventional Top Loads.

- AquaJetTM Deep Clean: If AquaJetTM Deep Clean mode is selected, washing performance can be further improved by the additional spray action. Sufficient water quantity can be ensured by adjusting the water level.

Mist Shower

Mist Shower sprays water from a nozzle that is independent of the main water supply system. This soaks the laundry with water from the beginning of the rinse cycle and ensures an effective wash even with a small amount of water. (The Mist Shower function may not work if there is too large of a load in the machine.)

Washing clothes using the cycle selector

Your new washing machine makes washing clothes easy, using Samsung’s “Fuzzy Control” automatic control system. When you select a wash program, the machine will set the correct temperature, washing time, and washing speed.

Pause Option

To remove or add laundry items, follow these steps:

1. Press the Start/Pause button to unlock the lid.

The lid cannot be opened when the water is too HOT.

2. Remove or add laundry items.

3. Close the lid, and then press the Start/Pause button to restart the wash.

If you have Child Lock on, you must deactivate it first. See page 20.

When the cycle is finished:

After the total cycle has finished, the power will turn off automatically.

ATC (Auto Temperature Control)

ATC is the control function that the washer controls water temperature with temperature sensor (thermistor).

Because there are numerous water temperatures depending on the customer’s environments (cold areas, warm areas, various water temperatures, settings of heater temperature, etcs.), ATC function in our washer maintains the certain level of wash temperature to output the best washing performance at each cycle.

If you select normal & heavy duty cycles, those cycles are the regulation and UL cycle. Since new washer must reduce the amount of energy usage at first priority, customer will notice more cold water entering the washer. But This is Normal, not a problem.

In those regulation cycles, Hot temperature is similar to acceptable adult bath-water temperature and warm temperature is similar to comfortable swimming-pool water temperature. If customers want to wash clothes in specific water temperature, customers should choose a different cycle at each temperature (Hot/Warm/Eco Warm)

Detergent use

Your washer is designed to use high efficiency (HE) detergents.

• For best cleaning results, use high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized.

Regular detergent is not recommended. Use HE detergents only.

Reducing the amount of detergent may reduce the quality of cleaning. It is important to pre–treat stains, sort carefully by color and soil level, and avoid overloading.

• Brand names are trademarks of their respective manufacturers.

Features

Automatic dispenser

Your washer has separate compartments for dispensing detergent and color-safe bleach and fabric softener. Add all laundry additives to their respective compartments before starting your Washer.

The automatic dispenser MUST ALWAYS be in place before you start your washer. DO NOT open the automatic dispenser when your washer is running.

• Never exceed the manufacturer’s recommendations when adding detergent.
• This compartment holds liquid detergent for the main wash cycle, which is added to the load at the beginning of the cycle.
• When using powdered detergent, remove the liquid detergent compartment from the detergent drawer. The washer will not dispense powdered detergent from the liquid detergent compartment.

To add detergent to the automatic dispenser:

It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle.

Do not put chlorine bleach in the dispenser drawer.

Loading the Liquid (or Powder) detergent compartment

1. Pour the recommended amount of laundry detergent directly into the detergent compartment before starting your washer.

2. If you are using color-safe bleach, add it with the detergent to the detergent compartment.

When adding color-safe bleach with detergent, it is best if both laundry products are in the same form – liquid.

When using powdered detergent, remove the liquid detergent compartment from the detergent drawer. The washer will not dispense powdered detergent from the liquid detergent compartment.

Loading the Bleach compartment

1. Add chlorine bleach to the bleach compartment. DO NOT exceed the MAX FILL line.

• Avoid splashing or over–filling the compartment.
• Your washer automatically dispenses bleach into the tub at the appropriate time.

2. The dispenser automatically dilutes liquid chlorine bleach before it reaches the wash load.

• Never pour undiluted liquid chlorine bleach directly onto the load or into the tub. It is a powerful chemical and can cause fabric damage, such as weakening of the fibers or color loss, if not used properly.
• If you prefer to use color–safe, non–chlorine bleach, add it to the appropriate detergent compartment. DO NOT pour color–safe bleach into the Bleach compartment.

Loading the Fabric softener compartment

• Use the softener compartment ONLY for liquid fabric softeners.
• DO NOT use the Downy Ball* in the fabric softener compartment with this washer. It will not add fabric softener at the appropriate time.
• Use the detergent compartment.
• Do not use liquid fabric softener that is too sticky as it may not mix with the water sufficiently.
• Brand names are trademarks of their respective manufacturers.

maintaining your washer

Cleaning the exterior

Turn off the water faucets after finishing the day’s washing.

This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the lid open to allow the inside of your washer to dry out.

Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panel.

Cleaning the interior

Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.

Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry.

Hard water deposits may be removed, if needed. Use cleaners labeled “Washer safe”.

Storing your washer

Washers can be damaged if water is not removed from hoses and internal components before storage. Prepare your washer for storage as follows:

• Select the Quick Wash cycle and add bleach to the automatic dispenser. Run your washer through the cycle without a load.
• Turn the water faucets off and disconnect the inlet hoses.
• Unplug your washer from the electrical outlet and leave your washer lid open to let air circulate inside the drum.
• If your washer has been stored in below–freezing temperatures, allow time for any leftover water in your washer to thaw out before use.

Preserving the top cover and the front frame

Do not place any heavy or sharp objects or a detergent box on the washing machine. They can scratch or damage the top cover of the unit.

Since the entire washing machine has a high-gloss finish, the surface can be scratched or damaged. Avoid scratching or damaging the surface when using the washing machine.

Cleaning mesh filter

Clean the mesh filter of the water hose once or twice a year.

If the mesh filter is clogged, the “4E” information code appears on the washer’s display screen.

Cleaning the dispensers

The automatic dispenser may need to be cleaned periodically due to laundry additive buildup.

1. Pull the dispenser drawer straight back until it stops.

2. Tilt the dispenser drawer upward and remove it.

3. Remove the inserts from the 3 compartments. Rinse the inserts and the drawer with warm water to remove traces of accumulated laundry products.

4. To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess.

5. Return the inserts to the proper compartments and replace the drawer. By placing the dispenser drawer rail 2 on top of the compartment rail 1 (Tilt the dispenser drawer downward and insert it.), and then push the drawer in firmly and slowly.

Self Clean

Self Clean is a self-cleaning cycle that removes mold that may occur inside the washing machine.

1. Press the Power button.

2. Select the Self Clean cycle.

• Once the Self Clean cycle is selected, the only function that can be set is Delay End.

3. Press the Start/Pause button.

• If you press the Start/Pause button, Self Clean begins.

• Using Self Clean, you can clean the drum without using a cleansing agent.
• Never use Self Clean when laundry is in the washing machine. This may cause damage to the laundry or a problem with the washing machine.

The Self Clean Auto Indicator Function

• If the “Self Clean” indicator is lit after a wash, it indicates that tub (drum) cleaning is required. In this case, remove the laundry from the washing machine, turn the power on, and clean the drum by running Self Clean.
• If you do not run Self Clean, the “Self Clean” indicator turns off. However, the “Self Clean” indicator will light again after two washes. Not running Self Clean at this point will not cause a problem with the washing machine.
• Although the Self Clean Auto Indicator appears once a month or so, the frequency may differ depending on the number of times the washing machine is used.

troubleshooting

Check these solutions if your washer...

Will not start.

• Make sure the lid is closed.
• Make sure your washer is plugged in.
• Make sure the water source faucets are open.
• Make sure to press the Start/Pause button to start your Washer.
• Make sure Child Lock is not activated. See page 20.
• Before your washer starts to fill, it will make a series of clicking noises to check the lid lock and do a quick drain.
• Check the fuse or reset the circuit breaker

Has no water or not enough water.

• Turn both faucets on fully.
• Straighten the water inlet hoses.
• Disconnect hoses and clean the screens. Hose filter screens may be clogged.

Has detergent remaining in the automatic dispenser after the wash cycle is complete.

• Make sure your washer is running with sufficient water pressure.

Vibrates or is too noisy.

• Make sure your washer is set on a level surface. If the surface is not level, adjust your washer’s feet to level the appliance.
• Make sure your washer is not touching any other object.
• Make sure the laundry load is balanced.

Stops

• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the lid and press the Start/Pause button to start your washer.
• For your safety, your washer will not spin unless the lid is closed.
• Before your washer starts to fill, it will make a series of clicking noises to check the lid lock and do a quick drain.
• There may be a pause or soak period in the cycle. Wait and it may start.
• Check the screens on the inlet hoses at the faucets for obstructions. Clean the screens periodically.

Fills with the wrong temperature water.

• Turn both faucets on fully.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct faucets.
• Flush water lines.
• Disconnect the hoses and clean the screens. The hose filter screens may be plugged.
• As your washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.
• While your washer is filling, you may notice just hot and/or just cold water going through the dispenser when you have selected cold or warm wash temperatures. This is a normal function of the automatic temperature control feature as your washer determines the temperature of the water.

Lid locked or will not open.

• Press the Start/Pause button to stop your washer.
• It may take a few moments for the lid lock mechanism to disengage.

Does not drain and/or spin.

• Check the fuse or reset the circuit breaker.
• Straighten the drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.
• Close the lid and press the Start/Pause button. For your safety, your washer will not spin unless the lid is closed.

Load is too wet at the end of the cycle.

• Use the High spin speed.
• Use high efficiency detergent to reduce over–sudsing.
• The Load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely.

Leaks water.

• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to the drainage system.
• Avoid overloading.
• Use high efficiency detergent to prevent over–sudsing.

Has excessive suds.

• Use high efficiency detergent to prevent over-sudsing.
• Reduce the detergent amount for soft water, small or lightly soiled loads.
• Non-HE detergent is NOT recommended.

Has an odor.

• Check your Detergent . Excessive suds collect in nooks and crannies and cause mold.
• Run cleansing cycles to sanitize the machine periodically. (Silver Care or Sanitize Cycle or Self Clean)
• Dry the interior of your washer after the total cycle has finished.

Information codes

CODE SYMBOL - 1E

The Water Level sensor is not working properly.

When washer displays “1E”, washer will drain for 3 minutes.

At this time, the Power button is invalid

• Call for service.

CODE SYMBOL - 4E

Your Washer has tried to fill but was unsuccessful.

Check if the hot water supply hose is connected.

When washer displays “4E”, washer will drain for 3 minutes.

At this time, the Power button is invalid.

• Make sure the water faucets are open all the way. Check for kinked hoses.
• Check the inlet screens on the fill hoses.
• If you use a Flood Safety Device, then please remove the device and connect the water hoses directly to the unit.
• You must connect the hot water supply hose because hot water is supplied by the Auto Temperature Control (A.T.C.) function.

CODE SYMBOL - 5E

Your washer is not draining. It can also mean that the unit senses a small clog while draining.

• Do the following:

1. Turn off the unit and turn it on again.
2. Select only the Spin Cycle.
3. Press the Start/Pause to drain the water.
4. If it still does not drain, call for service.

CODE SYMBOL - LE

Your Washer has tried to fill but has not reached the proper water level.

When washer displays “LE”, washer will drain for 3 minutes. At this time, the Power button is invalid.

• Call for service.

CODE SYMBOL - UE

Unbalanced load prevented your Washer from spinning.

• Redistribute the load, press the Start/Pause button.

CODE SYMBOL - dE

Lid is open when washer is running.

• Close the lid tightly and restart the cycle. If the code reappears, call for service.

CODE SYMBOL - dE1

Your washer failed to lock or unlock the lid.

• Close the lid tightly and restart the cycle. If the code reappears, call for service.

CODE SYMBOL - dE1

The door will not unlock.

• Make sure the lid is firmly closed.
• Push the Power button to turn off your washer, then turn it on again. If the code reappears, call for service.

CODE SYMBOL - bE2

A jammed Key.

• Call for service.

CODE SYMBOL - 3E

Motor not running properly.

• Restart the cycle pressing the Start/Pause button. If the code reappears, call for service.

CODE SYMBOL - AE

Communication error between SUB PBA and MAIN PBA.

• Call for service.

CODE SYMBOL - 8E, 8E1, 8E2

Mems sensor problem.

• Call for service.

CODE SYMBOL - tE1

Temperature sensor problem. Restart the cycle.

• If the code reappears, call for service.

CODE SYMBOL - OE

A fault is detected in the water level sensor.

• Call for service.

CODE SYMBOL - 4E2

This occurs when the temperature exceeds 50 degrees for over 8 seconds in the Wool and Delicates cycle.

• Call for service.

CODE SYMBOL - AE6

Commuication error between INVERTER PBA and MAIN PBA.

• Call for service.

warranty (U.S.A)

SAMSUNG WASHER

LIMITED WARRANTY TO ORIGINAL PURCHASER

This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:

One (1) year part and labor, Three (3) years stainless tub part (Part Only), Ten (10) years washing DD motor part (Part Only).

This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United States. To receive warranty service, the purchaser must contact SAMSUNG for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the warranty period at no charge, subject to availability within the contiguous United States. In-home service is not available in all areas.

To receive in-home service, product must be unobstructed and accessible to the service agent. If service is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized service center.

SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to the following: damage that occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning, or other acts of nature or God; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG that damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations. This limited warranty does not cover problems resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house wiring, cost of a service call for instructions, or fixing installation errors. SAMSUNG does not warrant uninterrupted or error-free operation of the product.

EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER EXPRESS OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.

warranty (CANADA)

SAMSUNG WASHER

LIMITED WARRANTY TO ORIGINAL PURCHASER

This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS CANADA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:

One (1) year part and labor, Ten (10) years washing DD motor part (Part Only).

This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada. To receive warranty service, the purchaser must contact SAMSUNG for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the warranty period at no charge, subject to availability within the Canada. In-home service is not available in all areas.

To receive in-home service, product must be unobstructed and accessible to the service agent. If service is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized service center.

SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to the following: damage that occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning, or other acts of nature or God; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG that damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations. This limited warranty does not cover problems resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house wiring, cost of a service call for instructions, or fixing installation errors. SAMSUNG does not warrant uninterrupted or error-free operation of the product.

EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER EXPRESS OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.

Some provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from province to province.

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