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13
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Some kernels of rice do
not seem fully cooked
• The rice was not allowed
to finish cooking
• There was not enough
water in the cooking
bowl.
• Once the switch on the
rice cooker automatically
switches to keep warm,
allow rice to rest for 15
minutes before serving.
• Add a few more
tablespoons of water
and cook a little longer
by pushing the control
switch back to cook.
Check the rice again
when the appliance
automatically switches
back to warm and has
rested for 15 minutes.
Rice cooking bowl is
not as clean as I would
like.
• Starch built up on sides
and bottom of the bowl.
• Fill the bowl with
hot soapy water and
let stand for several
minutes; then use a
nylon scrubber along
sides and bottom.
Rinse well.
Rice boils over.
• Too much rice is being
cooked.
• There is too much water
for the amount of rice.
• Make sure to cook no
more than maximum
amount suggested in the
Use and Care Manual.
The amount of rice to
be cooked should match
the water markings on
the bowl.
• Add a small amount
(1 Tbs.) of butter or oil to
water before cooking.
Rice is too dry.
• There is too much rice or
not enough water.
• Use the rice measuring
cup that comes with
the appliance. The rice
measure provided holds
¾ cup (6 fluid oz.) of
uncooked rice.
Rice is gummy.
• There is too much water
or not enough rice.
• Add water to match
water markings on the
rice bowl. Make sure you
have the correct ratio of
¾ cup (6 fluid oz) rice to
1 cup water marking.
If additional assistance is needed, please contact our consumer service team at
1-800-231-9786.
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