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14
Before you call for service
result of defective workmanship or materials in this appliance.
Solutions to Common Problems
Surface burners DO NOT light.
Be sure gas supply valve is open.
needle to clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord is
plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually.
See Setting Surface Controls in this Use & Care Guide.
around.
gauge wire or needle to clean ports or slots.
following instructions under General Care & Cleaning.
turns blue.
low.
Blower motor not running No power to the appliance. Check steps under “Entire Cooktop Does Not Operate”
in this Before You Call checklist
system
Check that the proper control setting is selected to match the cooking conditions
on the cooktop.
operation
Verify that the mounting nuts on the blower housing have been properly tightened.
Verify that the external ductwork has been mounted and secured properly.
system.
Verify that the vent grate seal and vent grate have been properly installed on
the cooktop.
ventilation system is ON.
Verify that the vent grate seal and vent grate have been properly installed on
the cooktop.
Entire Cooktop Does Not Operate No power to the appliance. Check that power cord is plugged securely into outlet.
Check that the circuit breaker or fuse for the outlet is intact.
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