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56 General Terms and Conditions v.7-1-13
description of the problem and relevant
documents and supporting information;
and (b) a statement of the speciic relief
sought. A Notice of Dispute to Sprint
should be sent to: General Counsel;
Arbitration Ofice; 12502 Sunrise Valley
Drive, Mailstop VARESA0202-2C682;
Reston, Virginia 20191. Sprint will
provide a Notice of Dispute to you in
accordance with the “Providing Notice
To Each Other Under The Agreement”
section of this Agreement. Sprint will
assign a representative to work with you
and try to resolve your Dispute to your
satisfaction. You and Sprint agree to
make attempts to resolve the Dispute
prior to commencing an arbitration or
small claims action. If an agreement
cannot be reached within forty-ive (45)
days of receipt of the Notice of Dispute,
you or Sprint may commence an
arbitration proceeding or small
claims action.
Arbitration Terms, Process, Rules
and Procedures
(1) Unless you and Sprint agree
otherwise, the arbitration will be
conducted by a single, neutral arbitrator
and will take place in the county of
the last billing address of the Service.
The arbitration will be governed by
either: (a) rules that we mutually agree
upon; or (b) the JAMS Comprehensive
Arbitration Rules & Procedures (the
“JAMS Rules”), as modiied by this
agreement to arbitrate, including the
rules about the iling, administration,
discovery and arbitrator fees. The
JAMS rules are available on its website
at jamsadr.com. Notwithstanding any
JAMS Rule to the contrary or any other
provision in arbitration rules chosen, by
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