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54 General Terms and Conditions v.7-1-13
DISPUTE RESOLUTION AND
ARBITRATION
PLEASE READ THIS CAREFULLY; IT
AFFECTS YOUR RIGHTS
In those rare instances where your
concern is not resolved to your
satisfaction through calls to our
customer care, you and Sprint each
agree to try to resolve those disputes
in good faith after you provide written
notice of the dispute as set forth below.
If the dispute is not resolved, you and
Sprint agree that the dispute will be
resolved through individual binding
arbitration or small claims court, instead
of courts of general jurisdiction.
Mandatory Arbitration and Waiver of
Class Action
Instead of suing in court, you and
Sprint agree to arbitrate all Disputes (as
deined below) on an individual, non-
representative, basis. You agree that, by
entering into this Agreement, you and
Sprint are waiving the right to a trial by
jury or to participate in a class action
or representative action. This
agreement to arbitrate is intended to
be broadly interpreted.
In arbitration, there is no judge or
jury. Instead Disputes are decided
by a neutral third-party arbitrator in a
more informal process than in court. In
arbitration, there is limited discovery
and the arbitrator’s decision is subject
to limited review by courts. However,
just as a court would, the arbitrator must
honor the terms of the Agreement and
can award damages and relief, including
any attorneys’ fees authorized by law.
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