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41
TROUBLESHOOTING
EN
Mop Nozzle
Symptoms Possible Cause & Solution
The mop pad
attachment plate does
not rotate.
Mop pads are improperly installed.
• Remove the mop pads, clean them if necessary and attach them again.
Mop nozzle is pressed too hard against the floor.
• The mop attachment plate stops automatically to protect the product. This
is not a failure. Attach the mop pads securely to the mop attachment plate
and press the power button to resume use.
Foreign object is between mop attachment plate and mop pads.
• Remove foreign objects from the mop nozzle attachment plate and press
the power button to resume use.
There is no water
coming out of the mop
nozzle.
Water tank is empty.
• Fill the water tank. Remove the battery or detach the nozzle before filling
the water tank.
Water tank is improperly attached to mop nozzle.
• Properly attach the water tank to the mop nozzle. Remove the battery or
detach the nozzle before properly securing the water tank to the nozzle.
Water supply adjustment button is set to STOP.
• Press the
High
or
Low
water adjustment button all the way down. The
water will not come out if the button is set to
STOP
.
There is moisture in
the water tank.
Water tank is not allowed to dry completely after use.
• Empty the water tank, set it out of direct sunlight, and allow it to dry
completely after use.
A strange odour is
coming from the
appliance.
Foreign object is on the dust inlet of the mop nozzle.
• Wet dust in the mop nozzle may result in odour. Make sure to wipe the
dust inlet of the mop nozzle with a wet wipe after each use.
Using the mop nozzle
makes the floor dirtier.
Mop pads are not cleaned properly after use.
• Clean the mop pads thoroughly after each use. Using soiled mop pads may
make the floor dirtier.
The appliance makes
too much noise.
This is the sound generated when the pump at the inlet of the mop is
operating.
• This is normal.
The mop pads were improperly attached on the plates.
• Align and attach the centre of the mop pad with the centre of the mop
attachment plate.
global_main.book.book Page 41 Monday, July 13, 2020 4:53 PM
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