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24
Check to make sure that the burners and the drip tray are clean and free from obstructions.
Clean if necessary.
NOTE: No part of the grill should ever be lined with aluminum foil as it will interfere with airflow and can
cause a low heat condition in the firebox and a high heat condition on the control panel.
BURNER BLOWS OUT:
First determine if the problem is being caused by location. If location is subject to high winds, reposition
grill to provide some protection by placing the back of the grill toward the wind.
Check the gas supply and flame characteristic according to the procedure under Low / Insufficient Heat.
Check to ensure that burners are correctly positioned in the grill according to the procedure on page 13.
Correctly installed burners should be seated firmly with no side-to-side movement.
ROTISSERIE WON’T LIGHT:
Follow the same procedure as described above for the grill burners to diagnose problems with the Rotis-
serie IR burner. The IR burner flame may be hard to see in bright sunny conditions.
SMOKER BURNER WON’T LIGHT:
Follow the same procedure as described above for the grill burners to diagnose problems with the
Smoker burner. Remove the wood chip tray to better see the smoker burner flame.
When using the smoker with the main grill burners, the smoker burner should be lit first and allowed to
preheat before lighting the grill burners.
GRILL GETS TOO HOT:
IF THE GRILL GETS TOO HOT, TURN IT OFF IMMEDIATELY AND ALLOW IT TO COOL.
Perform a leak test according to the procedure on page 10. If leaks cannot be corrected, call for service
before attempting to use the grill.
HOW TO OBTAIN SERVICE
For warranty, service, contact your local Alfresco™ Gourmet Grills authorized service
agency. Provide him with:
• Model Number
• Serial Number (located under the drip pan)
• Gas Type
• Date of installation
• A brief description of the problem.
If you need assistance in locating the authorized service agency in your area, contact your
local dealer. He will have a listing of authorized service agents in you area. We want you to
remain a satisfied customer. If a problem occurs that cannot be resolved to your satisfaction,
please let us know.
Write to: Alfresco Gourmet Grills.
Customer Service Department.
7039 East Slauson Avenue
Commerce, CA 90040.
Or call us: Customer Service / Parts at (888) 383-8800 or (323) 722-7900
Or fax us: (323) 726-4700.
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