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Troubleshooting
Product Updates
On your computer, install Garmin Express (www.garmin.com
/express). On your smartphone, install the Garmin Connect app.
This provides easy access to these services for Garmin devices:
• Software updates
• Data uploads to Garmin Connect
• Product registration
Setting Up Garmin Express
1
Connect the device to your computer using a USB cable.
2
Go to www.garmin.com/express.
3
Follow the on-screen instructions.
Getting More Information
• Go to support.garmin.com for additional manuals, articles,
and software updates.
• Go to buy.garmin.com, or contact your Garmin dealer for
information about optional accessories and replacement
parts.
Activity Tracking
For more information about activity tracking accuracy, go to
garmin.com/ataccuracy.
My daily step count does not appear
The daily step count is reset every night at midnight.
If dashes appear instead of your step count, allow the device
to acquire satellite signals and set the time automatically.
My step count does not seem accurate
If your step count does not seem accurate, you can try these
tips.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when pushing a stroller or
lawn mower.
• Carry the device in your pocket when actively using your
hands or arms only.
NOTE: The device may interpret some repetitive motions,
such as washing dishes, folding laundry, or clapping your
hands, as steps.
The step counts on my device and my Garmin
Connect account don't match
The step count on your Garmin Connect account updates when
you sync your device.
1
Select an option:
• Sync your step count with the Garmin Connect application
( (Using Garmin Connect on Your Computer, page 19)).
• Sync your step count with the Garmin Connect app
( (Manually Syncing Data with Garmin Connect, page 14)).
2
Wait while the device syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the Garmin
Connect application does not sync your data or update your
step count.
The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation
changes as you climb floors. A floor climbed is equal to 3 m
(10 ft.).
• Avoid holding handrails or skipping steps while climbing
stairs.
• In windy environments, cover the device with your sleeve or
jacket as strong gusts can cause erratic readings.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward
your intensity minutes goal, the intensity minutes flash.
Exercise for at least 10 consecutive minutes at a moderate or
vigorous intensity level.
Acquiring Satellite Signals
The device may need a clear view of the sky to acquire satellite
signals. The time and date are set automatically based on the
GPS position.
TIP: For more information about GPS, go to www.garmin.com
/aboutGPS.
1
Go outdoors to an open area.
The front of the device should be oriented toward the sky.
2
Wait while the device locates satellites.
It may take 30–60 seconds to locate satellite signals.
Improving GPS Satellite Reception
• Frequently sync the device to your Garmin Connect account:
◦ Connect your device to a computer using the USB cable
and the Garmin Express application.
◦ Sync your device to the Garmin Connect app using your
Bluetooth enabled smartphone.
◦ Connect your device to your Garmin Connect account
using a Wi‑Fi wireless network.
While connected to your Garmin Connect account, the device
downloads several days of satellite data, allowing it to quickly
locate satellite signals.
• Take your device outside to an open area away from tall
buildings and trees.
• Remain stationary for a few minutes.
Restarting the Device
If the device stops responding, you may need to restart it.
NOTE: Restarting the device may erase your data or settings.
1
Hold LIGHT for 15 seconds.
The device turns off.
2
Hold LIGHT for one second to turn on the device.
Resetting All Default Settings
NOTE: This deletes all user-entered information and activity
history. If you have set up a Garmin Pay wallet, restoring default
settings also deletes the wallet from your device.
You can reset all of the device settings to the factory default
values.
1
From the watch face, hold UP.
2
Select Settings > System > Reset.
3
Select an option:
• To reset all of the device settings to the factory default
values and save all activity information and stored music,
select Reset Default Settings.
• To delete all activities from your history, select Delete All
Activities.
• To reset all distance and time totals, select Reset Totals.
• To reset the all of the device settings to the factory default
values and delete all activity information and stored music,
select Delete Data and Reset Settings.
Troubleshooting 27
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