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101
ENGLISH
101
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.saeco.com/support for a list of frequently asked questions or con-
tact the Philips Saeco hotline in your country.
Contact details can be found in the warranty booklet packed separately or
at www.saeco.com/support.
Machine actions Causes Solutions
The machine does not turn
on.
The machine is not connected to the
electric network.
Connect the machine to the electric
network.
The power button is on position "0". Check that the power button is set to "I".
The drip tray gets lled al-
though no water is drained.
Water is sometimes drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is a normal behaviour of the ma-
chine.
Co ee is not hot enough. The cups/mugs are cold. Preheat the cups/mugs with hot water or
use the hot water dispensing spout.
The beverage temperature in the
programming menu is set on Low.
Make sure that the temperature in the
programming menu is set on Normal or
High.
You added cold milk to the co ee. Cold milk lowers the temperature of the
nal product. Preheat milk before adding
it to the beverage.
No hot water is dispensed. The steam/hot water dispensing
spout is clogged or dirty.
Clean the hot water dispensing spout.
Inspect the steam spout to check that the
dispensing spout is not clogged. Make
a hole in the limescale using a pin or a
needle.
The machine does not ll
the cup/mug.
The machine has not been pro-
grammed.
Access the beverage programming menu
and adjust the co ee length setting ac-
cording to your personal taste for each
type of beverage.
Co ee does not have
enough crema
(see note).
The blend is unsuitable, co ee is not
freshly roasted or the grind is too
coarse.
Change co ee blend or adjust grinding as
explained in the “Adjusting the Ceramic
Co ee Grinder” chapter.
The co ee beans or the pre-ground
co ee are too old.
Make sure that you use fresh co ee beans
or pre-ground co ee.
Milk does not froth.
The milk dispensing spout has not
been pulled out.
Check that the milk dispensing spout has been
pulled out correctly up to the “ ” icon.
The carafe has not been correctly
reassembled or with all its compo-
nents.
Make sure the tube is correctly inserted.
All its components have to be correctly
reassembled, as described in the “Weekly
cleaning of the Milk Carafe” section.
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