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8-35
TROUBLESHOOTING
Contents
The quality of the
scanned image is
poor.
Is the original printed matter such as a
book or magazine?
To reduce the moire effect, take the following
procedure:
When the original is printed matter, vertical patterns
(moire) may occur. Select [Others]
→
[Sharpness] in the
Base Screen and soften the edges of image to reduce
the moire effect (only in "E-mail", "FTP/Desktop",
"Network Folder", and "Scan to External Memory
Device"). It may also be possible to reduce the moire
effect by changing the resolution setting or shifting the
original (or changing its angle) slightly on the document
glass.
When scanning a color or grayscale
original, is the color mode set to
"Mono2"?
Setting the color mode to "Mono2" replaces the colors in
the original with either black or white. This is suitable for
text-only documents. To scan a document that includes
illustrations or other images, set the color mode to
[Grayscale] or [Full Color].
Is a destination included that has
[TIFF-S] selected for the format?
If you wish to send an image scanned at high
resolution to scan mode destinations, send the
image in a separate transmission.
When a broadcast transmission is performed that
includes both scan mode destinations and Internet fax
destinations that have [TIFF-S] selected for the format,
the resolution will remain fixed at [200X200dpi] even if a
different resolution setting is selected.
The scanned image is
blank.
Is the original placed face up or face
down correctly?
Reload the thermal paper correctly and send the fax
again.
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up.
The scanned image is
upside down or on its
side.
Are Internet fax addresses included in
the transmission?
Send the image to the scan mode destinations in a
separate transmission.
When both scan mode and Internet fax destinations are
included in a broadcast transmission, the original
transmission orientation of Internet fax takes
precedence, and thus the file may not appear in the
correct orientation when viewed on a computer.
The scanned image is
black and white.
Are Internet fax or fax destinations
included?
If Internet fax or fax destinations are included, scanning
will only take place in black and white.
JPEG was selected for
the file type but the file
was created as a TIFF
file.
Is the color mode set to [Mono2]? Change the color mode to [Full Color] and then
press the [START] key.
When [JPEG] is selected for the file type and the image
is scanned in Mono 2, the file will be created as a TIFF
file. To create the file as a JPEG file.
Problem Point to check Solution
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