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49-80835 Rev. 3 21
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Problem Possible Cause What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used. Use pans that are recommended for induction, have flat bottoms and
match the size of the surface element.
Surface elements do not
work properly
Cooktop controls improperly set. Check to be sure the correct control is set for the surface element you
are using.
Power arc ON indicator
blinking
Wrong pan type. Use a magnet to check that cookware is induction compatible.
Pan is too small. %OLQNLQJ³21´LQGLFDWRU²SDQVL]HLVEHORZWKHPLQLPXPVL]HIRUWKH
element. See the Using the correct size cookware section.
Pan not positioned correctly. Center the pan in the cooking ring.
+, -, or control lock pads have been touched before an
element is turned on.
See the Operating the Cooking Elements section.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used. Use recommended cleaning procedures. See the Cleaning the glass
cooktop section.
Cookware with rough bottoms being used or coarse particles
(salt or sand) were between the cookware and the surface of the
cooktop. Cookware has been slid across the cooktop surface.
To avoid scratches, use the recommended cleaning procedures. Make
sure bottoms of cookware are clean before use, and use cookware with
smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored glass cooktop. This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic placed on the
hot cooktop.
See the Glass surface – potential for permanent damage section in the
Cleaning the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit breaker.
Pan detection/sizing not
working properly
Improper cookware being used. Use a flat induction capable pan that meets the minimum size for the
element being used. See the Using The Correct Size Cookware section.
Pan is improperly placed. Make sure the pan is centered on the corresponding surface element.
Cooktop control improperly set. Check to see that the control is set properly.
Noise Sounds you may hear: Buzzing, whistling and humming. These sounds are normal. See Cooking Noise section.
Precision Cooking button
beeps error tone when
pressed one time
There is no precision cooking device paired, so you are unable
to start a precision cooking mode.
Connect a precision cooking device.
Probe actual temperature
is not stable while
charger is inserted
Electrical noise is impacting the signal. Probe should be charged before cooking. Do not leave probe plugged in
while cooking.
My sous vide probe
JXSOUSV1 won't pair
Existing precision probes are not compatible with new
precision features.
Connect a model compatible precision probe.
My precision probe is not
accurately maintaining
low temperatures
The pot size, pot set-up, and/or burner size you are using may
be unsuitable to hold low temperatures.
Remove the lid, use a larger diameter pot, or use a smaller burner.
Please keep your unit connected and install upcoming updates to improve
performance.
Pan won't pair or activate
when tapping handle
Tapping force is too light. Double tap the pan with firm taps (or knock) on the black plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive end out of handle.
Using different pan hardware. Check that your pan has a black endcap that unscrews from the end of the
handle. Pans with an oval module reading "Hestan Cue" will not work with
Café appliances.
Experiencing
performance or minor
technical issues
including seeing 20F or
100F as set temperature
Old unit or pan software. Connect your unit to the Café app and update unit software. Connect your
unit and pan to the Hestan Smart Cooking app and update pan software.
The unit cancelled my
precision cooking mode
Battery in device is low or dead. Replace AAA battery in pan, or charge probe.
Old unit or pan software. Connect your unit to the Café app and update unit software. Connect your
unit and pan to the Hestan Smart Cooking app and update pan software.
Your precision cooking device has gone out of range. This could indicate a problem with the device. If the problem persists,
please contact the device manufacturer.
Your precision cooking device had a computation malfunction.
The unit lost communication with your precision cooking device. This could indicate a problem with the device or the unit. If the problem
persists, please contact the device or unit manufacturer.
Some cooking techniques and set temperatures in combination
may trigger a fault in the temperature sensing algorithm.
Re-start the precision cooking mode and if problem persists under the
same conditions but is not consistent in other use cases, contact the unit
manufacturer.
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