User Manual Samsung QE43LS03TAUXXU 2020 43" The Frame Art Mode Qled 4k Hdr Smart Tv

• User Manual - (English)
• e-Manual - (English)

Table of contents

• Features of your new TV
• What's in the Box?
• Connecting the TV to the One Connect
• Assembling the TV
• Using Art Mode
• The TV Control Stick
• The Remote Control
• The Samsung Smart Remote
• Performing the initial setup
• Connections
• Selecting Connected Devices
• Troubleshooting and Maintenance

Features of your new TV

Home Screen :In Home Screen, you can easily run the apps that have been used previously or frequently. The apps can also be moved or deleted in the screen.

• The image on your TV may differ from the image above depending on the model and geographical area.

e-Manual Get help from a detailed, on-screen user's manual built into your TV.

Bixby Access and control menu options and functions using Bixby.

• The image on your TV may differ from the image above depending on the model and geographical area.

What's in the Box?

Make sure the following items are included with your TV. If any items are missing, contact your dealer.

• The items’ colours and shapes may vary depending on the models.
• Cables not included can be purchased separately.
• Check for any accessories hidden behind or in the packing materials when opening the box.

Connecting the TV to the One Connect

To connect the One Invisible Connection to the One Connect and your TV, follow these steps:

1. After the TV is completely set up and placed in its final position, connect the One Invisible Connection to the One Connect and the TV as shown in Steps 1 to 4 above.
   WARNING: Make sure that both connectors are fully and firmly connected. If either connecter is not connected properly, there is a danger of severe electric shock.
2. Connect the One Connect AC power cord to the One Connect, and then connect the cord to a wall outlet as shown in Step 5 above.
   WARNING: Follow the directions exactly. Be sure to connect the power cord to the wall outlet as the last step. Always disconnect the power cord from the wall outlet before disconnecting the One Invisible Connection from the back of the TV or from the One Connect.
   • See the illustrated Quick Setup Guide for more information.
3. Connect your peripherals (aerial, cable box, Blu-ray player, etc.) to the One Connect. See the Accessory Kit for details.

• Do not use the One Connect in the upside-down or upright position.
• When connecting the One Invisible Connection, use a Bending Cover, which prevents the cable of the One Invisible Connection from being bent at a 90 degree angle, to bend the cable. Failure to do so may cause damage to the cable.
• When connecting the One Invisible Connection, pay attention to the shapes and sizes of its connectors so that they are connected correctly. Failure to do so may cause product malfunction.
• When connecting the One Invisible Connection, be careful not to twist the cable of the One Invisible Connection. Failure to do so may cause performance degradation of the TV or damage to the cable.
• When arranging the remaining cable, refer to the figure on the previous page for the correct arrangement.
• Take care not to subject the cable to any of the actions below. The One Invisible
• Connection contains a power circuit. You could damage the cable and subject yourself to an electric shock.
• Handle the One Connect carefully. It is heavy.
  

CLASS 1 LASER PRODUCT (One Invisible Connection)

• Caution - Invisible laser radiation when open. Do not stare into beam.
  • Do not bend the One Invisible Connection cable excessively. Do not cut the cable.
  • Do not place heavy objects on the cable.
  • Do not disassemble either of the cable connectors.
• Caution - Use of controls, adjustments, or the performance of procedures other than those specified herein may result in hazardous radiation exposure.

Assembling the TV

Attaching the TV to the Stand

Make sure you have all the accessories shown, and that you assemble the stand following the provided assembly instructions.

• For the assembly method and stand components, refer to Quick Setup Guide.
• The product colour and shape may vary depending on the model

Mounting the TV on a wall

If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.

For models providing wall mount adapters, install them as shown in the figure below before installing the wall mount kit (sold separately).

• Refer to the installation manual included with the Samsung wall mount kit.

• The shape of the wall mount adapters may differ depending on the model.
• For 43-50 inch models, only two wall mount adapters can be installed, while four wall mount adapters are installed for 55 inch models. However, no wall mount adapter is provided for 65-75 inch models
• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own.
• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
• Standard dimensions for wall mount kits are shown in the table on the next page.
• If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to the wall mount is shown in column C in the table on the next page.
• When installing a wall mount kit, we recommend you fasten all four VESA screws.
• If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of wall mount kit, depending on the geographical region.)

Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.

• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation instructions.
• Do not mount the TV at more than a 15 degree tilt.
• Always have two people mount the TV onto a wall.

Providing proper ventilation for your TV

When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.

• When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Other Cautions

• The actual appearance of the TV may differ from the images in this manual, depending on the model.
• Be careful when you touch the TV. Some parts can be somewhat hot.

Safety Precaution: Securing the TV to the wall to prevent falling

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilise the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-fall device as described below.

WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as

• Using cabinets or stands recommended by the manufacturer of the television set.
• Only using furniture that can safely support the television set.
• Ensuring the television set is not overhanging the edge of the supporting furniture.
• Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
• Educating children about the dangers of climbing on furniture to reach the television set or its controls.

If you are retaining and relocating the television set that you are replacing with this new set, you should apply the same precautions to the old set.

Preventing the TV from falling

1. Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall.

– You may need additional material such as wall anchors depending on the type of wall.

2. Using the appropriately sized screws, firmly fasten a set of brackets to the TV.

– For the screw specifications, refer to the standard screw part in the table under "Mounting the TV on a wall".

3. Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string tightly.

– Install the TV near the wall so that it does not fall backwards.

– Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV

The product colour and shape may vary depending on the model.
Precautions when installing the TV with a stand

When you install the TV with a stand, avoid placing the stand on the back part of the table surface. Failure to do so may cause the motion sensor at the bottom of the TV not to work properly.

Using Art Mode

Art

You can use Art mode function to display image content such as artworks or photos when you are not watching TV in full screen mode.

• Press the button on the remote control to switch to TV mode or Art mode.
• Press the button in Art mode to switch to TV mode.
• To turn off the TV completely, press and hold the button on the remote control, or press the TV Controller button at the top left of the TV.
  • If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely.
• In Art mode, the brightness and colour tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
  • The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode.
• In Art mode, you can connect your mobile device to the TV using the SmartThings app on the mobile device to view photos on the mobile device.
  • This function may not be supported depending on the TV model or mobile device.
  • Supported features may differ depending on the version of the SmartThings app.

Viewing images

• The image on your TV may differ from the image above depending on the model and geographical area.

To view an image in Art mode, select one of the menus below. To switch to the sub menu where you can select images, press the Select button, one of the four directional buttons, or button in Art mode. Then, use the directional buttons on the remote control to move to desired image, and then press the Select button. Set appears at the top of the selected image, and you can view the selected image in Art mode.

• Recent
  • You can manipulate the last selected images.
• Art Store

You can go to Art Store to purchase various images.

• The Art Store may not appear depending on the network connection status.
• My Collection

You can view a list of artworks and photos that you set as Favourite in Favourites. You can also select the desired ones among the images saved on an external storage device or a mobile device and save them in My Photos.

• In order to fetch the images from your mobile device, the SmartThings app must have been installed in your mobile device.

Viewing images by time

1. Use the directional buttons on the remote control to move to My Collection.

2. Use the directional buttons to move to Favourites or My Photos.

To view the images on the mobile device connected via the USB or SmartThings app, select the desired images on the connected device and then save them into My Photos.

3. Use the directional buttons on the remote control to move to Options+ at the top of the screen.

4. Press the Select button when the Start Slideshow item appears.

5. Use the directional buttons on the remote control to select the time that images will be replaced, and then press the Select button.

Import images from an external storage device

1. Connect an external storage device that contains images to the TV.

2. Use the directional buttons on the remote control to move to My Collection, and then move to the connected external storage device.

3. Use the directional buttons on the remote control to move to Save to My Photos at the top of the screen, and then press the Select button.

4. Use the directional buttons on the remote control to move to an image, and then press the Select button.

• You can select multiple images.

5. Use the directional buttons on the remote control to move to Save Selected at the top of the screen, and then press the Select button.

6. The selected image or images are saved in My Photos.

• Recommended resolutions: 1920 x 1080 (16:9)

Buying images from Art Store

1. Use the directional buttons on the remote control to move to Art Store.

2. Use the directional buttons on the remote control to move to a topic, and press the Select button. You can select any subtopics or images on the screen.

• The entry path may differ by each topic.

3. Use the directional buttons on the remote control to move to an image, and press the Select button.

4. Use the directional buttons on the remote control to move to Options+ at the top of the screen, and then select Get Trial Membership or Buy to buy the selected image.

• Displays Get Trial Membership if you have not joined Art Store Membership.

5. Use the directional buttons on the remote control to select payment methods, and then press the Select button.

6. Follow the on-screen instructions to procedure payment.

Subscribing to Art Store Membership

When you subscribe to Art Store Membership, you can use Art Store unlimitedly and enjoy various art works by replacing them with new ones according to your preferences.

1. Use the directional buttons on the remote control to move to Art Store.

2. Use the directional buttons on the remote control to move to Membership.

3. Follow the on-screen instructions to enter your membership information.

Setting the style of the selected image

• The image on your TV may differ from the image above depending on the model and geographical area.

Use the directional buttons on the remote control to move to Options+ at the top of the screen. You can use the following menus:

• Details

You can find more information about the image.

• Photo Filter

You can apply the selected filter's effect to the image according to your preferences.

• This function is only available for saved images on My Photos.
• Mount

You can apply various border styles and colours to the image according to your preferences.

• This function is only available for saved images on My Photos.
• Favourite

You can set (or not set) an image that you prefer as a favourite item by pressing the Select button on the remote control. You can view a list of items set as your favourites in My Collection > Favourites.

• Favourite: Not set as a favourite.
• Favourite: Set as a favourite.

Apply a border style and a colour to an image

1. Using the directional buttons on the remote control to move to the image whose border style and colour you want to change, move to Options+ at the top of the screen, and then select Mount.

2. Use the directional buttons on the remote control to select the border style and colour that you want.

3. Change the border style and colour, and then press the Select button to move the focus to the image.

• If you want to change only either the border style or the color, change it, and then press the Select button to save the changes.

4. To save the selected border style and colour, press the Select button again.

• If you press the button to exit, the border style and colour you changed are not saved.

Setting up Art mode

In Art mode, use the directional buttons on the remote control to move to the Settings menu item at the bottom. You can adjust the following functions:

Brightness

Use the directional buttons on the remote control to move to Modify at the top, and then press the Select button. In the next screen, adjust the picture brightness. After selecting the desired settings, press the Select button on the remote control.

• To immediately set Brightness while enjoying Art mode, press the button on the remote control.

Sleep After

If no motion is detected around the TV for the set time, the TV turns off automatically. Use the directional buttons on the remote control to move to the top items. After selecting the desired time, press the Select button on the remote control.

Night Mode

When this function is turned on, the TV turns off automatically if no light is detected around the TV. Use the directional buttons on the remote control to move to the top items, and then turn this function on or off.

Remove images from My Collection

You can remove the saved images from My Collection.

1. Use the directional buttons on the remote control to move to My Collection.
2. Use the directional buttons on the remote control to move to Favourites or My Photos.
3. Use the directional buttons on the remote control to move to Options+ at the top of the screen.
4. Move the focus to Remove, and then press the Select button on the remote control.
5. Use the directional buttons on the remote control to move to an image, and then press the Select button. You can select multiple images.
6. Use the directional buttons on the remote control to move to Remove Selected at the top of the screen, and then press the Select button.

Using Art mode with the SmartThings app

Once you have installed the SmartThings app on your mobile device, you can use the following functions:

You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store.

• The features or terminology may vary depending on the version of the SmartThings app.
• On tablet devices, Art mode features may not be supported by the SmartThings app.
• Selecting images
• Subscribing to Art Store Membership
• Creating Collage: Combine multiple images into one image.
• Applying border styles and colours to images
• Setting the brightness for Art mode
• Setting Sleep After: When no motion is detected for the time specified in Art mode, the TV turns off automatically.
• Setting Night Mode: Set The Frame to turn off automatically if no light is detected in the room.

The TV Control Stick

Using the TV Controller

You can turn on the TV with the TV Controller button at the top left of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On. For more information about its usage, refer to the figure below.

• When you press the TV Controller button, be careful not to press the motion sensor close to it.
• In Art mode, the power indicator at the top left of the TV remains off.
• After detaching the Customizable Frame (sold separately) from the TV, push up the remote control sensor so that it returns to its original position.
  • Do not push up the remote control sensor strongly. There is a risk of damage.

Setting the sound sensor

You can turn on or off the sound sensor by using its button at the bottom of the TV.

With the TV on, push the button to the left (or back) to turn the sound sensor on or to the right (or forward) to turn it off. See the pop-up window on the TV to check whether the sound sensor is turned on or off.

• The position and shape of the sound sensor may differ depending on the model.
• During analysis using data from the sound sensor, the data is not saved.

The Remote Control

About the Buttons on the Remote Control

• This remote control has Braille points on the Power, Channel, Volume, and Select buttons and can be used by visually impaired persons.
• The images, buttons, and functions of the remote control may differ depending on the model.
• If you use the remote control that comes with your TV to control another TV, some functions may not operate normally.

​​​​​​​Installing batteries into the remote control (Battery size: AAA)

Match the polarities of the batteries to the symbols on the battery compartment.

• The colour and shape of the remote may vary depending on the model.
• Use the remote control within 7 m of the TV.
• Bright lights may affect the performance of the remote control. Avoid using the remote control near special fluorescent lights or neon signs.
• Alkaline batteries are recommended for longer battery life.

1. Gently pull on the battery cover's notch and then remove the cover completely once it comes loose.
2. Insert 2 AAA alkaline batteries, making sure to align the positive and negative polarities correctly.
3. Place the battery cover on the remote control and insert the cover into the remote control.
4. Slide the battery cover in the order shown above so that the cover is completely attached to the remote control.

The Samsung Smart Remote

About the Buttons on the Samsung Smart Remote

• The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model

Installing batteries into the Samsung Smart Remote

To install the batteries, push the rear cover open in the direction of the arrow at the bottom of the illustration, and then insert the batteries as shown in the figure. Make sure that the positive and negative ends are facing in the correct direction. Close the rear cover as shown.

• Alkaline batteries are recommended for longer battery life.

About the Samsung Smart Remote

When you start the TV for the first time by pressing the (Power) button on the Samsung Smart Remote, the TV automatically pairs with the Samsung Smart Remote. Once the TV and Samsung Smart Remote have paired, you can use the Samsung Smart Remote to operate the TV.

We recommend using Samsung Smart Remote at a distance of less than 6 m. A usable distance may differ depending on the wireless environmental conditions.

Pairing the TV to the Samsung Smart Remote

When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.

• The Samsung Smart Remote can only be paired to one TV at a time.

Performing the initial setup

• The initial setup differs from model to model.
• Turn on the TV using the or button on the remote control or TV controller.
• Noise may occur temporarily when the TV communicates with mobile devices.
• The SmartThings app is available for mobile devices running Android 6.0 or higher or iOS 10 or higher.
• To perform Initial Setup using the SmartThings app, you must connect your mobile device via Wi-Fi.
• If the pop-up for setup does not appear automatically in the SmartThings app on your mobile device, continue setup manually after adding the TV using Add Device on the dashboard of the SmartThings app.

You can also start the Initial Setup using the TV's menu ( Settings > General > Reset). Follow the instructions displayed on the Initial Setup screen and configure the TV's basic settings to suit your viewing environment.

Initial setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. The Initial Setup allows you to configure the basic settings for the TV to operate, such as broadcast reception, channel search, and network connection, at one time.

• Before starting the Initial Setup, be sure to connect external devices first.
• To use the TV's smart features, the TV must be connected to the Internet.

• The image on your TV may differ from the image above depending on the model and geographical area.
• If you connect any external device to HDMI IN (STB) before starting initial setup, the source of your live TV signal is set to STB. After finishing with this process, you will not be able to scan all channels and stores them in the TV’s memory.
• If you want to connect aerial cable to your TV, select Aerial. In this case, you will be able to scan all channels and stores them in the TV’s memory.

Connections

Connecting devices to your TV

You can connect various external devices using the connectors located at the back of the product. Check the connectors and then refer to the Quick Guide for more instructions on supported external devices.

For more information about connections, see the e-Manual chapter "Guide > Connections". Make sure you have the correct cable before plugging it in. Illustrations of common plugs and ports are shown below.

Connecting to the Internet

Connecting the TV to a network gives you access to online services such as the Smart Hub, as well as software updates.

• For more information about Smart Hub, see the e-Manual chapter, "Guide > Smart Features > Using Smart Hub".
• The shape of the rear panel differs among the models.

Network Connection - Wireless

Connect the TV to the Internet using a wireless access point or modem.

Network Connection - Wired

There are three main ways to connect your TV to your network using cable, depending on your network setup. They are illustrated starting below:

• The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
• Use Cat7 (*STP Type) cable for the connection.

* Shielded Twisted Pair

Selecting Connected Devices

Changing the input signal

Source

When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.

• For more information about selecting connected devices, see the e-Manual chapter "Guide > Connections > Switching between external devices connected to the TV".

Editing external devices

You can change the port name for a connected external device or add it to Home Screen.

1. Move the focus to a connected external device.
2. Press the Up directional button. The following functions become available.

• Available functions may differ depending on the port type.
• Edit: You can rename the input ports and change the device icons.
• Information: You can view the detailed information about the external devices connected to the TV.
• Add to Home: You can add the port of an external device to the Home Screen for quick switching.

Using additional functions

You can use the following features on the Source screen.

• Remote Access: Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
• Connection Guide: The guide to device connections

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting or FAQ Section in the e-Manual.

• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( Settings > Support > Software Update > Update Now or Auto update).
• In Portrait Mode, some apps or external inputs may not support the full screen.

The TV won’t turn on.

• Make sure that the AC power cord is securely plugged in to the One Connect and the wall outlet.
• Make sure that the wall outlet is working and the remote control sensor at the top left of the TV is lit and glowing a solid red.
• Try pressing the TV Controller button at the top left of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work”.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

• Make sure the connection to the device is correct and that all cables are fully inserted.
• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
• Confirm that the correct input source has been selected ( Source).
• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( Settings > Support > Device Care > Self Diagnosis > Picture Test or Sound Test).
• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels ( Settings> Broadcasting > (Auto Tuning Settings) > Auto Tuning).
  • The Auto Tuning Settings may not appear depending on the model or geographical area.
  • If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

The CI+ does not work.

• Your Samsung TV conforms to the CI+ 1.4 standards.
• Where a CI+ Common Interface module is incompatible with this device, then please remove the module and contact the CI+ operator for assistance.

The remote control does not work.

• Check if the power indicator at the top left of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 1.5-1.8 m away.
• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

• Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code

The TV settings are lost after 5 minutes.

• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode( Settings > General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

• Make sure the TV has a network connection ( Settings > General > Network > Network Status).
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the modem or access point. The distance should not exceed 15.2 m.
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC addresses of your modem or access point and the TV.

Video Apps problems (Youtube etc)

• Change the DNS to 8.8.8.8. Select Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.

Precautions when using Art mode

• The performance of the sensor may vary depending on the TV installation and operating environment.
  • The screen brightness and colour tone may be affected depending on the colour of the floor on which the TV stands.
  • If the area around the TV is too dark or bright, the screen brightness may be limited or the sensor may not work normally.
  • If the TV is installed too high or too low, the sensor may not work normally.
• Depending on the Auto Power Off ( Settings > General > Eco Solution > Auto Power Off) function settings, the TV may turn off when there is no user input in Art mode, such as inputs from the remote control.
• Settings > General > System Manager > Time > Sleep Timer and Off Timer function does not work in Art mode.
• ​​​​​​​Settings > General > System Manager > Auto Protection Time function does not work in Art mode.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates

How does Remote Support work?

You can easily get Samsung Remote Support service for your TV:

1. Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV, and go to the Support menu. ( Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician.
4. The technician will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to Settings > General > Eco Solution > Ambient Light Detection.

• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.
• The eco sensor is located at the top left of the TV. Do not block the sensor with any object. This can decrease picture brightness.

Caring for the TV

• If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.
• The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
• Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.
• To clean the screen, turn off the TV, then gently wipe away smudges and fingerprints on the panel with a micro-fiber cloth. Clean the body or panel of the TV with a micro-fiber cloth dampened with a small amount of water. After that, remove the moisture with a dry cloth. While cleaning, do not apply strong force to the surface of the panel because it can damage the panel. Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on a micro-fiber cloth, and then use the cloth to wipe away the smudges.

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Specifications