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Please note that we often ship orders in multiple packages. However, if items are apparently
missing from your order, please report it to us immediately so we can track packages and
replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly, please contact us immediately so that we can send a
replacement.
What is 'Like New' Condition?
We're reasonable and understand that a machine used a few times isn't going to be
absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used
machine to another customer. When returning a machine to us, please make sure that it will
arrive to us in 'Like New' condition, which we define as the following:
All Original Components Intact: You must return every original component of the machine.
Basically, if it came in the box, send it back.
No Scratches, Dents or Stains: The machine and all components must be free of any surface
marring.
Thoroughly Cleaned: The machine, all parts and components must be absolutely clean and
free of any dust or hair.
If you have any questions regarding how our returns work, please do not hesitate to contact
us -- we are always happy to discuss this with you!
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