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34 SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data via
your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG
SmartThinQ application.
Smart Diagnosis™ through the
Customer Information Center
•
For appliances with the or logo
This gives you the capability of speaking directly to
our trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
Press the Lock button to activate the lock
function.
•
If the lock function has been activated already,
press the Lock button to deactivate the lock
function, and then press the Lock button again
to activate the lock function.
•
If the display has been locked for over ve
minutes, you must deactivate the lock and then
reactivate it.
3
Press and hold the Bottom button for three
seconds while continuing to hold your phone to
the speaker.
4
Open the right compartment door and then hold
the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.
5
After the data transfer is complete, the service
agent will explain the result of the Smart
Diagnosis™.
NOTE
•
For best results, do not move the phone while the
tones are being transmitted.
•
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
•
The Smart Diagnosis™ function depends on the
local call quality.
•
Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
Smart ThinQ Smart Diagnosis™
•
For appliances with the or logo
Use the Smart Diagnosis feature in the Smart ThinQ
application for help diagnosing issues with the
appliance without the assistance of the LG Customer
Information Center.
Follow the instructions in the Smart ThinQ application
to perform a Smart Diagnosis using your smartphone.
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