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Product Care
Product Care
Troubleshooting
Understanding Sounds You May Hear
Your new appliance may make different sounds than your old
one. Hard surfaces, such as the ceilings, walls, and cabinets
around the unit can make these sounds seem louder. However,
these sounds are normal and will soon become familiar; they
indicate that your appliance is working properly.
Here are some of the noises you may hear and what they are:
• Freezer or refrigerator fresh food fan: sounds like air
rushing or whirling
• Sealed system (evaporator and heat exchanger)
refrigerant flow: sounds like gurgles, pops or boiling
water
• Defrost heater: sizzles, hisses or pops
• Condenser fan: air rushes and whirls
• Compressor: has a high pitched hum or pulsating sound
• Ice maker valve hookup: buzzes when ice maker fills with
water. This occurs whether or not the unit is connected to
water supply. If the unit is not connected to water supply,
stop sound by raising ice maker arm to off position (All
Freezer).
Troubleshooting
Most performance problems you might encounter with your appliance
will be minor and you should be able to fix them yourself without
tools.
Listed in these charts are the most common problems consumers run
into with their appliances. Please read through this and see if it can
solve your problem before calling for service.
Common Refrigerator Problems
PROBLEM POSSIBLE CAUSE AND/OR REMEDY
Unit will not operate Is the power cord plugged into a live circuit with
the proper voltage? Has a household fuse blown
or circuit breaker tripped? Is the power switch in
the on position?
Unit makes unfamiliar
sounds
See “Understanding sounds you may hear”
for descriptions of normal sounds and what makes
them.
Ice maker will not operate
(All Freezer)
Is the freezer cold enough to make ice? It could
take overnight for the freezer to reach the proper
temperature. Is the signal arm in the on (down)
position? Is the water valve turned on? Is water
getting to the water valve? Check water line for
leaks.
Lights do not work Has a household fuse blown or circuit breaker
tripped?
Motor seems to run too
long
The motor naturally runs longer on hot days, if the
room is too warm, if a large amount of food has
been added, or if the doors are opened often.
Temperature display does
not match set point
Just plugged in unit, just put in hot food, opened
the door for an extended time or frequently. Allow
unit to stabilize for 24 hours.
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