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Optional Password Selection/False
Activations
At the time of your registration, you will be given
the option of establishing a user password. All
aspects of your service will be identical regardless of
your password decision except the way false
emergency activations are handled.
If established, the password will be requested by the
operator to confirm an emergency activation was
initiated in error. If no password or an incorrect
password is given, the response center's operator
will seemingly terminate the call but actually stays
on the line and sends police to the last calculated
vehicle location (this could be useful in duress
situations). It is very important that you remember
your password to prevent false dispatches.
Similarly, it is also important to provide the
password to any other individuals who will be
driving the vehicle or who may have need to activate
the system.
If you decide not to establish a password, simply
indicate to the operator that the emergency
assistance request was initiated in error and the
call will be terminated.
In either case, if an activation (roadside or
emergency) occurs and the operator cannot
establish voice communication, police assistance
will be dispatched to the vehicle.
NOTE: Information regarding changing or
retrieving lost passwords can be obtained by
contacting the Lincoln Security Response
Center at 1-800-334-1327.
Acquaintance Activations
It is required that you initiate an acquaintance
activation shortly after receiving your vehicle and
having your phone activated. An acquaintance
activation is initiated by pressing either the roadside
or emergency assistance button. When voice
communication is established with the Lincoln
Security Response Center, indicate that you are a
new user and the operator will follow special
acquaintance period support procedures which are
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