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25
TROUBLESHOOTING
If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling for service.
You may locate the problem, sparing yourself from inconvenience, saving time and money.
problem solution
Refrigerator is
not operating
• Check that the power cord is plugged into the power outlet properly and that the outlet is switched ‘ON’.
• Try running another appliance from the power outlet. If no power is coming from the outlet you may have blown a fuse
or tripped a circuit of your household power supply.
• Try adjusting the temperature control to a slightly “colder” position.
• It is normal for the freezer fan NOT to operate during the automatic defrost cycle, or for a short time after the
appliance is switched on.
When there
is refrigerator/
freezer noise
Modern refrigerators/freezers with increased storage capacity use high speed compressors. These can provide a
seemingly high level of sound which is quite normal. Normal operational sounds include:
• Occasional gurgling, similar to water boiling.
• Air flow noise (air circulates because of a small fan).
• A popping noise heard during automatic defrost.
• A clicking noise heard just before the compressor starts (this is just the automatic switching action of the temperature
control, turning the compressor on or off).
Other strange sounds may mean that you need to check and take action. For example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object on top of or behind or beside the refrigerator.
• The back of the refrigerator cabinet is touching the wall.
Remember it is quite normal for noise to seem louder when the refrigerator starts operating, or during quieter
periods such as night time.
If there are
odours inside
the refrigerator
• The interior may need cleaning.
• Some foods produce odours.
• Some containers and wrapping can cause odours.
• Ask yourself if the odour started about the same time you started storing something unusual.
When the motor
seems to run
more than
expected
Your new refrigerator has a large fridge and freezer section to keep cool. So it is normal to frequently hear the sound of
the motor. However, to keep operation to a minimum check the following:
• Are doors kept open too long or too often?
• Are controls set too cold? See ‘Controlling the temperature’ on page 12.
• Have large amounts of warm food just recently been stored? Summer, festive seasons and holidays usually mean a lot
more work for your refrigerator.
• If the day is hot or the room is very warm, the refrigerator will need to run more than normal.
• The refrigerator will run more that normal just after you install it or when it has been turned off for a long time.
If the
temperature in
the refrigerator
is too warm
• Check that the appliance has enough clearance at the sides, back and top. Refer to the installation instructions on page 6.
• Refer to ‘Controlling the temperature’ on page 12.
• You may have kept the door open too long or too frequently.
• Food containers or packaging may be holding a door open.
If the
temperature in
the refrigerator
is too cold
• Refer to ‘Controlling the temperature’ on page 12.
• Increase the temperature to avoid high energy consumption.
If heavy frosting
occurs in the
freezer
Make sure you fully close the freezer and fridge doors. If the doors are left open, a heavy frost will coat the inside of the
freezer. If a frost develops, remove it and take care to properly close the doors.
If water drips on
the floor
The defrost water tray, (located at the back or underneath of the cabinet) may not be properly positioned, or the drain
tube may not be properly positioned to direct water into this tray. You may need to pull the refrigerator away from the
wall to check the tray and tube.
Fridge does not
exit vacation
mode
Turn appliance off at the power point. Leave off for three (3) minutes for the memory to clear, then turn back on.
If the doors will
not close
• Check whether something is holding the door open.
When
temperature is
hot/warm on
the outside and
rear side of the
refrigerator
• In normal operation, the refrigerator transfers heat from inside to outside of the cabinet. It is normal for the side and
rear of the refrigerator to feel warm/hot while operating. This will be more noticeable during start up and hot ambient
conditions.
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