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39
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
out of the fine foam
frother.
The fine foam frother is
dirty.
T Clean the fine foam frother (see
Chapter 5 ‘Maintenance – Cleaning the
milk system’).
T Dismantle and rinse the fine foam
frother (see Chapter 5 ‘Maintenance –
Dismantling and rinsing the fine foam
frother’).
Coffee only comes out in
drips when it is being
prepared.
The coffee is ground too
finely and obstructs the
system.
T Set the grinder to a coarser setting (see
Chapter 2 ‘Preparation – Adjusting the
grinder’).
‘Fill water tank’ is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
Little or no water or
steam comes out of the
fine foam frother.
The pump is very quiet.
The connector of the fine
foam frother may be
blocked by milk residues
or limescale fragments
loosened during
descaling.
T Remove the fine foam frother.
T Unscrew the black connector with the
aid of the hexagonal hole on the
measuring spoon for ground coffee.
T Clean the connector thoroughly.
T Screw the connector back on by hand.
T Carefully tighten it using the hexagonal
hole on the measuring spoon, turning by
no more than a quarter of a rotation.
Grinder is making a very
loud noise.
There are foreign objects
in the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
‘ERROR2’ or ‘ERROR5’ is
displayed.
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons.
T Warm the machine at room tempera-
ture.
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