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147
Troubleshooting
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Table of Contents Index
Precautions Regarding Wi-Fi Networks
When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is
lost, or other problems occur.
Location of the access point (wireless router)
- When using a Wi-Fi network indoors, place the access point in the same room where you are using the camcorder.
- Place the access point in an open, unobstructed location, where people or objects do not come between it and the
camcorder.
- Place the access point as close as possible to the camcorder. In particular, note that during outdoor use in poor
weather, rain may absorb radio waves and disrupt the connection.
Nearby electronic devices
- If the transmission rate over a Wi-Fi network drops because of interference from the following electronic devices,
switching to the 5 GHz band* or to a different channel may solve the problem.
- Wi-Fi networks using the IEEE 802.11b/g/n protocol operate in the 2.4 GHz band. For this reason, the transmission
rate may drop if there are nearby microwave ovens, cordless telephones, microphones, or similar devices operating on
the same frequency band.
- If another access point operating on the same frequency band as the transmitter is used nearby, the transmission rate
may drop.
* The 5 GHz band is not available for camcorders whose identification label contains the camcorder ID “ID0055” and the text
“2.4 GHz only” (A 160).
Using multiple camcorders/access points
- Check that there are no IP address conflicts among the devices connected to the same network.
- If multiple XC10 camcorders are connected to a single access point, connection speeds may be reduced.
- To reduce radio wave interference when there are multiple access points using IEEE 802.11b/g or IEEE 802.11n (in the
2.4 GHz band), leave a gap of four channels between each wireless access point. For example, use channels 1, 6, and
11, channels 2, 7, and 12, or channels 3, 8, and 13. If you can use IEEE 802.11a/n (in the 5 GHz band*), switch to
IEEE 802.11a/n and specify a different channel.
* The 5 GHz band is not available for camcorders whose identification label contains the camcorder ID “ID0055” and the text
“2.4 GHz only” (A 160).
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