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15
TROUBLESHOOTING — CONNECTIVITY
First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners).
If you experience Possible Causes Solution
Dryer is not connected
to home Wi-Fi router:
The dryer may be in standby mode. Touch the POWER/CANCEL button on the dryer.
The dryer has never been connected
to the home Wi-Fi router.
See the Whirlpool
®
app.
Lost connection to home Wi-Fi router. Check whether the router is on and working with other
computers or devices in the home (able to access the internet).
Weak signal strength or signal
interference between the dryer
and router.
Try to place the wireless router closer to the dryer. It may be
necessary to install a Wi-Fi range extender.
Dryer is connected to
home Wi-Fi router, but
Whirlpool
®
app or
Smart Grid functions
do not work
User account has not been properly
set up, or the dryer has not been
registered in an account.
See the Whirlpool
®
app for account setup and dryer registration
instructions.
Verify that the dryer is paired with your account in the app.
Verify correct e-mail address, mobile number, and notication
preferences.
Get the App and Get Connected
With your mobile device, get the app, connectivity setup instructions, terms of use, and privacy policy at:
www.whirlpool.com/connect
In Canada, visit
www.whirlpool.ca/connect
IMPORTANT: Proper installation of your appliance prior to use is your responsibility. Be sure to read and follow the Installation Instructions
that came with your appliance.
Connectivity requires Wi-Fi and account creation. App features and functionality subject to change. Data rates may apply. If you have any
problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.
You Will Need:
SET UP
A home wireless router supporting Wi-Fi, 2.4Ghz with WPA2 security. If you are unsure of your router’s capabilities,
refer to the router manufacturer’s instructions.
The router to be on and have a live internet connection.
The 10-character Smart Appliance ID (SAID) code for your appliance. The SAID code is either printed on a label on the
appliance or can be found on the LCD screen. Refer to the appliance Use and Care Guide for the location.
Once installed, launch the app. You will be guided through the steps to set up a user account and to connect your appliance. If you have
any problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.
Internet Connectivity Guide
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