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59
7 Troubleshooting
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7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed, or milk sprays
from the dual spout.
The dual spout is dirty.
T Clean the milk system in the dual spout
(see Chapter 5 ‘Maintenance – Cleaning
the milk system’).
T Dismantle and rinse the dual spout (see
Chapter 5 ‘Maintenance – Dismantling
and rinsing the dual spout’).
Coffee only comes out
in drips when it is being
prepared.
Coffee or ground coffee has
been ground too finely and is
blocking the system. The
same filter cartridge may have
been used several times or the
water hardness set incorrectly
in the programming mode.
T Put the grinder on a coarser setting or
use coarser ground coffee(see Chapter 2
‘Preparation – Adjusting the grinder’).
TPerform descaling(see Chapter 5
‘Maintenance – Descaling the machine ’).
Water hardness cannot
be adjusted.
The CLARIS Blue filter
cartridge is activated.
T Deactivate the filter cartridge in
programming mode.
‘Fill water tank’ is
displayed although the
water tank is full.
The water tank float is
trapped.
TDescale the water tank(see Chapter 5
‘Maintenance – Descaling the water
tank’).
Grinder is making a very
loud noise.
There are foreign objects in
the grinder.
T Contact customer support in your
country(see Chapter 11 ‘JURA contact
details/ Legal information’).
‘ERROR2’ or ‘ERROR5’ is
displayed.
If the machine was exposed to
the cold for a long period of
time, heating is disabled for
safety reasons.
T Warm the machine at room tempera-
ture.
Other
‘ERROR’ messages
are displayed.
–
T Contact customer support in your
country(see Chapter 11 ‘JURA contact
details/ Legal information’).
E If you were unable to solve the problem,
contact customer support in your coun-
try(see Chapter 11 ‘JURA contact details/
Legal information’).
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