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Should you experience any problems with your washer, it has the capability of transmitting data to a
smart phone using the LG Smart Laundry Application or via a telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless the washer is turned on by pressing the POWER button.
If the washer is unable to turn on, then troubleshooting must be done without using Smart
Diagnosis™.
Audible Diagnosis
USING SMART DIAGNOSIS™
Smart Diagnosis™ Through the Call
Center
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent,
hold the mouthpiece of your phone over the Smart
Diagnosis™ logo on the machine. Hold the phone
no more than one inch (but not touching) the ma-
chine.
NOTE
y
Do not touch any other buttons or icons on the
display screen.
3. Press and hold the
button for three seconds.
4. Keep the phone in place until the tone transmis-
sion has finished. The display will count down the
time.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you in
using the information transmitted for analysis.
NOTE
y
Smart Diagnosis is a troubleshooting feature
designed to assist, not replace, the traditional
method of troubleshooting through service
calls. The effectiveness of this feature depends
upon various factors, including, but not limited
to, the reception of the cellular phone being
used for transmission, any external noise that
may be present during the transmission, and
the acoustics of the room where the machine
is located. Accordingly, LG does not guarantee
that Smart Diagnosis would accurately trouble-
shoot any given issue.
USING SMART DIAGNOSIS™
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