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13
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your Washer”
section.
Feet may not be in contact
with the oor.
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven,
a 3/4" (19 mm) piece of plywood under your washer
will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use jeans cycle and Heavy or Extra Heavy Soil Level for
oversized, non-absorbent items such as comforters or poly-lled
jackets. See “Cycle Guide”.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Noises
Clicking or metallic
noises
Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as nal amounts of water
are removed during the Drain/Spin cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have
started the washer. This is normal.
Whirring Basket deceleration may be occur-
ring.
You may hear the whirring sound of the basket decelerating. This
is normal.
Water Leaks
Check the following
for proper installation:
Washer not level. Water may splash off basket if washer is not level.
Fill hoses not attached tightly. Tighten ll hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
drain pipe or laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drain pipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
First try the solutions suggested here to possibly avoid the cost of a service call.
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