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Customer service en
25
4Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
If your appliance operates with steam, you will find the
rating plate on the right-hand side behind the panel.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need
them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
JSettings table and tips
Settings table and tips
Steaming is a particularly gentle way of cooking food.
The steam surrounds the dish thereby preventing a loss
of nutrients from the food. Cooking takes place without
excess pressure. As a result, the shape, colour and
typical aroma of the dishes are retained.
The tables contain a selection of dishes which are
particularly suitable for your steam oven. You can find
out which heating type, accessories, temperature and
cooking time are best to select. Unless otherwise
stated, the information given applies to inserting
accessories when the appliance is cold.
Accessories
Use the accessories provided.
When steaming in the perforated steam container,
always insert the solid steam container underneath.
Dripping liquid is caught.
Ovenware
When using ovenware, always place it in the middle of
the perforated steam container.
Ovenware must be heat and steam resistant. Cooking
times are increased if thick-sided ovenware is used.
Food which would normally be prepared in a bain-marie
should always be covered with foil (e.g. when melting
chocolate).
Cooking time and quantity
The cooking times when steaming depend on the item
size, but do not depend on the total quantity. The
appliance can steam food to a maximum of 2 kg.
Follow the unit sizes given in the tables. The cooking
time is reduced for smaller pieces and increased for
larger ones. Cooking time is also influenced by the
quality and ripeness of the food. The values quoted can
therefore only serve as a guideline.
Distributing food evenly
Always distribute the food evenly in the ovenware. It will
not cook evenly if the layers are of different depths.
Pressure-sensitive food
When layering delicate foods in the steam container, do
not pile them too high. You should ideally use two
steam containers.
Cooking a menu
With steam, you can cook a whole menu at once,
without the different flavours mixing. Place the food with
the longest cooking time in the appliance first and delay
the rest until the appropriate time. This means that all
the food will be ready at the same time.
E no.
FD no.
After-sales service O
GB 0344 892 8989
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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7\SH
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