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ENG - 40
13 TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
; Connect the power plug to the outlet.
A function does not work when the button
is pressed.
Is there static electricity in the air?
; Disconnect the power plug and connect it
again.
Sound dropouts occur in BT mode.
; See the Bluetooth connection sections on
pages 11 and 16.
Sound is not produced.
Is the Mute function on?
; Press the
VOL WOOFER
SOUND
MODE
PAIR
button to cancel the
function.
Is the volume set to minimum?
; Adjust the Volume.
The remote control does not work.
Are the batteries drained?
; Replace with new batteries.
Is the distance between the remote control and
Soundbar main unit too far?
; Move the remote control closer to the
Soundbar main unit.
Cannot connect to the TV.
If connected via a wired network
; Check if the cable is connected correctly.
(Check the port name to make sure that
the cable is connected to the correct port.)
(See the corresponding page regarding
each connection method.)
; Press the button on the bottom panel
of the Soundbar or on the remote control
to check if the mode is correct.
If connected via a wireless network
; Connected via Bluetooth
1. Switch the Soundbar to “BT PAIRING”
mode, and then use the TV to search
again. (See page 11 for details.)
; Connected via Wi-Fi
1. Check if the TV is a compatible model.
• Only Samsung Smart TVs released
after 2014 are supported.
2. Check if the TV is connected to Wi-Fi.
• If the TV is not connected to Wi-Fi, use
the network menu on the TV to
establish a connection. (See the TV
user manual.)
3. Check if the Soundbar is connected to
Wi-Fi.
• When the Soundbar is connected, you
can nd it in the list of speakers on
your mobile device when you run the
SmartThings app. See page 19 for
details.
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