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Troubleshooting
Troubleshooting
English64
Samsung Smart Home
Problem Action
I could not nd
“Samsung Smart
Home” in the app
market.
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
The Samsung Smart
Home app fails to
operate.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Washing machine app cannot
connect with Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my washing
machine.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• Make sure that the Smart Home Adapter is inserted properly.
• If the Smart Control indicator
on the washing machine’s
display is off, this indicates that no network connection
has been established. Use the Samsung Smart Home app to
connect and register the washing machine with your home
network access point (AP).
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I try to
register my washing
machine.
• The connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
washing machine but
does not run.
• Exit and restart the Samsung Smart Home app or unplug
your router and then reconnect it.
• Remove the Smart Home Adapter, and reconnect it properly.
Then, try again.
WF7500K-DC68-03667A-05_EN.indd 64 2018/8/13 16:48:40
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