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Troubleshooting
If you have a problem with your microwave, review the following chart for a possible solution.
If the microwave still does not work properly, contact the nearest authorized service center.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Microwave will
not start
The electrical cord is not plugged in. Plug in the electrical cord.
The door is open. Close the door and try again.
The wrong operation is set. Check the instructions and try again.
Arcing or
sparking in the
microwave
You are attempting to use incorrect materials in the
microwave.
Use only microwave-safe materials.
You are attempting to use the microwave when it’s
empty.
Do not operate the microwave when it’s empty.
Spilled food remains in the microwave. Clean the microwave with a wet towel.
Unevenly
cooked foods
You are attempting to use incorrect materials in the
microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before attempting to
cook it.
The cooking time or power level is not adequate to
cook the food.
Use the correct cooking time and power level.
The food is not turned or stirred. Turn or stir the food.
Overcooked
foods
The cooking time or power level is not adequate to
cook the food.
Use the correct cooking time and power level.
Undercooked
foods
You are attempting to use incorrect materials in the
microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before attempting to
cook it.
The cooking time or power level is not adequate to
cook the food.
Use the correct cooking time and power level.
The microwave ventilation ports are blocked or
restricted.
Make sure that the ventilation ports are not blocked
or restricted.
Improper
defrosting
You are attempting to use incorrect materials in the
microwave.
Use only microwave-safe materials.
The cooking time or power level is not adequate to
cook the food.
Use the correct cooking time and power level.
The food is not turned or stirred. Turn or stir the food.
The vent fan
turns on by
itself
The fan automatically starts when heat rises from
range surface units or burners and stays on until the
temperature decreases. This protects the microwave
from excessive temperatures.
Your microwave is operating normally. The fan
cannot be turned off manually during this time.
The turntable
will not move
The turntable is misaligned.
Make sure that the turntable is properly aligned on
the ring and shaft.
The turntable is turned off.
Press Turntable on/off to turn your turntable back
on.
4 Remove the charcoal filter by pushing it inwards, then lift up and pull it out of the microwave.
5 Push the tab to release the light cover and carefully pull it up from the front edge.
6 Remove the LED module and replace only with an equivalent 1.2 watt LED bulb.
7 Carefully push the light cover back into place.
8 Replace the charcoal filter. Push the vent grill back into place (engaging both the bottom and
top tabs) and replace the vent grill mounting screws.
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