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The Problem Solver
Icemaker
14
Questions?
Use this
problem
solver!
ICEMAKER PUMPS
CONTINUOUSLY,
BUT PRODUCES
NO ICE
• It will soon be time to clean the icemaker. You will need WX08X42870 Nickel Safe
Ice Machine Cleaner to clean the icemaker.
See Care and Cleaning–Care for your Icemaker.
• It is time to clean the icemaker. See Care and Cleaning–Icemaker System section.
• Power cord is not plugged into a live outlet.
• The control is set at OFF.
• The fuse is blown/circuit breaker is tripped. Replace fuse or reset the breaker.
• ZPK1 Auxiliary Kit fault.
• Drain line kinked or blocked.
• High mineral content in the water supply. Water may need to be filtered or treated.
• Food items stored in ice bin. Do not store any foods in the ice bin.
• Packaging materials were not removed. Make sure that all packaging materials
were removed at the time of installation.
• Ice storage bin needs cleaning.
• Scale has built up in the icemaker. If there is white scale buildup in the icemaker’s
water or freezing system, you should clean the icemaker.
See Care and Cleaning—Icemaker System.
• The control is set at OFF.
• Water supply is turned off or not connected.
• Condenser is dirty. Dirt or lint may be blocking the airflow through the condenser.
See Care and Cleaning—Condenser.
• Scale has built up in the icemaker. If there is white scale buildup in the icemaker’s
water or freezing system, you should clean the icemaker.
See Care and Cleaning—Icemaker System.
• Check for a kink in the drain hose from the ZPK1 Drain Pump Kit to the house drain.
• Water supply has been interrupted.
• Have a plumber check for a clogged water valve.
• Room temperature is colder than normal. Room temperature must be above
55˚F (13˚C). Otherwise, bin thermostat may sense cold room temperature
and shut off even though the bin is not full of ice. Also, unit may not restart once
it does shut off.
• Condenser is dirty. Dirt or lint may be blocking the airflow through the condenser.
See Care and Cleaning—Condenser.
• Scale has built up in the icemaker. If there is white scale buildup in the icemaker’s
water or freezing system, you should clean the icemaker.
See Care and Cleaning—Icemaker System.
• Water is leaking from the water reservoir because the drain cap is not secure.
Make sure the drain cap is securely tightened. Refer to illustration in
Care and Cleaning—Icemaker System section.
• Room temperature is too hot. Room temperatures of more than 90˚F (32˚C)
will reduce ice production.
•
The ice sheet is trapped on the cutter grid. Shut off the icemaker for at least one
hour to allow the ice sheet to melt. Turn the icemaker back on. The icemaker will
reset itself and start a new cycle after flushing water through the system. NOTE:
Follow the directions in the Care and Cleaning—Icemaker System section to clean
with the Nickel Safe Ice Machine Cleaner.
• High mineral content in the water supply. Water may need to be filtered or treated.
• Scale has built up in the icemaker. Clean your icemaker.
See Care and Cleaning—Icemaker System section.
• The ice bin is not refrigerated, so ice not regularly used will melt and form clumps.
Break the clumps with the ice scoop provided.
• After an ice-making cycle, you may hear ice cubes dropping into the storage bin.
• Water is circulated by a pump through the icemaker during the entire ice making
cycle. Water is added once per ice-making cycle.
• The compressor may cause a clicking or chirping sound when attempting
to restart.
• The flow of refrigerant through the refrigerating system may make a gurgling
sound like boiling water.
• A “whooshing” sound may indicate the water supply is not connected properly,
the water supply is turned off or the drain cap is loose.
PROBLEM POSSIBLE CAUSE
ICEMAKER DOES
NOT OPERATE
ICE CUBES
HAVE ODOR/TASTE
ICEMAKER IS ON,
BUT DOESN’T
PRODUCE ICE
ICEMAKER IS ON,
BUT PRODUCES
LITTLE OR NO ICE
ICE IS THIN, SOFT
OR CLUMPED
ICEMAKER SOUNDS
CLEAN INDICATOR
LIGHT ON CONTROL
PANEL IS YELLOW
CLEAN INDICATOR
LIGHT ON CONTROL
PANEL IS RED
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