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52 English
Troubleshooting
Troubleshooting
Problem Action
Load is wet at the
end of a cycle.
• Use the High or Extra High spin speed.
• Use high efciency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efciency (HE) detergent to prevent oversudsing.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitise periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has nished.
No bubbles are seen
(Bubbleshot models
only).
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
Can I open the Add
Door at any time?
• The Add Door can be opened only when the
indicator
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high
- If you set the Child Lock for safety reasons
- When the drum wash or drum drying cycle is running that
does not involve additional laundry
The auto dispenser
indicators blink.
(applicable models
only)
• Check if the detergent drawer is closed properly.
- Open the detergent drawer and close it again. Make sure
it’s closed properly.
• This may happen if liquid detergent has hardened inside the
detergent compartment.
- Clean and unclog the detergent compartment.
If a problem persists, contact a local Samsung service centre.
WW95N54F5PW_DC68-04104B_EN.indd 52 2020/3/10 16:21:36
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