Ford TH!NK Neighbor 2002 User Manual

Introduction 2

Instrumentation 4

Lights 12

Driver controls 23

Seating and safety restraints 44

Driving 60

Roadside emergencies 70

Cleaning 76

Maintenance and specifications 79

Customer assistance 92

Warranty information 98

Index 110

or mechanical including photocopying, recording or by any

information storage and retrieval system or translation in

whole or part is not permitted without written

authorization from Ford Motor Company. Ford may change

the contents without notice and without incurring

obligation.

Table of contents

The following warning may be required by California

law:

CALIFORNIA Proposition 65 Warning

Warning: This product contains or emits

chemicals known to state of California to

cause cancer and birth defects or other

reproductive harm.

ICONS

Indicates a safety alert.

Read the following

section on warnings.

WARNINGS

Warnings provide information which may reduce the

risk of personal injury to you and others.

BREAKING IN YOUR VEHICLE

There are no particular break-in schedules for the

vehicle.

Proper charging and avoidance of over discharging of

the batteries will enhance their lives and capacity.

Make sure to read Battery charging in the Driving

section of this manual and Batteries in the

Maintenance and specifications section of this manual.

Introduction

These are some of the symbols you may see on your

vehicle.

Safety Alert

Fasten Safety Belt

Brake System

Master Lighting Switch

INFORMATION ABOUT THIS GUIDE

The information found in this guide was in effect at

the time of printing. Ford Motor Company and/or

TH!NK Mobility, LLC may change the contents

without notice and without incurring obligation.

Introduction

GAUGES

The instrument cluster LCD (liquid crystal display)

will be activated if any of the following conditions

exist:

• Key switch is on

• Vehicle batteries are being recharged

1. Safety belt warning

indicator

The safety belt

warning icon will

illuminate for 30

seconds after the

vehicle is switched into D (Drive) mode.

2. Speedometer gauge

LCD

A two-digit LCD gauge

display shows the

vehicle speed in either

MPH or Km/h,

depending on the selected mode. Vehicle speed is

shown while in R (Reverse) and D (Drive) modes.

The top speed of your vehicle is 25 mph

(40 km/h).

1 2

10 9 8 7

Instrumentation

3. Right turn signal

indicator

The arrow will flash when the turn signal lever is

pushed up. If the indicator flashes at a fast rate, it

has a malfunction, such as a burned out bulb.

4. Odometer/trip counter

display

A five-digit LCD

display includes a tenth decimal digit to show the

total accumulated miles traveled. The display may

be changed to measure a particular trip distance.

The drive mode selector switch must be in the T

(Turf) or D (Drive) mode for this function. When

the vehicle is restarted, the display will return to

the last mode manually set.

Changing and resetting the modes

The odometer/trip modes can be changed by

pressing the Select/Reset button on the instrument

cluster. The word “TRIP” will be displayed next to

the five-digit display when in Trip mode. To

measure a specific trip mileage, with the drive

mode selector switch in T (Turf) or D (Drive) reset

the trip odometer by pushing and holding the

Select/Reset button down for three seconds.

5. Drive system

over-temperature indicator

This icon will illuminate if

the drive system

overheats. The vehicle will drive normally during

this 30-second period. Power will be limited after

the 30-second period and will remain limited until

the drive system cools.

6. Service required indicator

The icon will illuminate when

the vehicle has a malfunction

in the motor controller. Cycle the service

disconnect switch off and then back on. The

service disconnect switch is located below and

Instrumentation

behind the parking brake lever within the seat

stanchion (battery cover). It is a black rubber

switch and faces the front of the vehicle. To

access the service disconnect switch, remove the

seat stanchion front cover, refer to Flooded type

bateries in Maintenance and specifications.If

the vehicle is still on, take your vehicle to an

authorized Dealer for the required maintenance to

maintain your full warranty coverage.

7. Battery water

reminder indicator

This icon indicates

that your vehicle’s

batteries require a

maintenance check of

the fluid levels. Distilled water or

demineralized water must be added as

needed. Your vehicle comes equipped with one of

two types of batteries: “flooded”, requiring water

level checks and maintenance refills; or the

optional sealed maintenance free, for which no

maintenance is required. This indicator will be

disabled if your vehicle is equipped with sealed

batteries. If you change the type of battery in your

vehicle, the TH!NK dealer will need to change the

battery setting in the gauge.

Resetting the battery water reminder indicator

Once the battery water has been checked, reset

the reminder by pressing and holding the

Select/Reset button for over three seconds while

in the R (Reverse) mode. The reminder will only

be reset during the following conditions: R

(Reverse) mode is selected with the drive mode

selector switch; instrument cluster gauge is in

flooded battery mode and the battery water

reminder indicator is active.

Reverse alarm

When the vehicle is in R (Reverse), a tone is

generated to alert the driver.

Instrumentation

8. System Select/Reset

button

This button is used to

perform four

functions.

a. Each time the

Select/Reset button is pressed and released in less

than three seconds, the odometer/trip counter will

switch between odometer and trip function

displays. The drive mode selector switch must be

in the D (Drive) or T (Turf) mode for this

function.

b. Pressing and holding the Select/Reset button,

with the odometer in the trip mode, for over 3

seconds before releasing will reset the trip

odometer to zero and return to the trip odometer

function. The drive mode selector switch must be

in the D (Drive) or T (Turf) mode for this

function.

c. Pressing and holding the Select/Reset button for

over three seconds will reset the battery water

reminder indicator. The drive mode selector

switch must be in the R (Reverse) mode and the

instrument cluster must be in “battery flooded

mode” for this function.

d. The Select/Reset button will allow you to

display diagnostic code(s). To display the

diagnostic code(s):

• With the key in the OFF position, press and hold

the Select/Reset button.

• Select D (Drive) mode with the key.

• Release the Select/Reset button.

• Press and release the Select/Reset button to scroll

through the diagnostic codes and their

corresponding odometer value.

• All codes will be deleted by holding the

Select/Reset button for three seconds and

releasing.

Instrumentation

• Exit Service mode by selecting the OFF mode

with the key.

• Press and release the Select/Reset button.

The following is a list of diagnostic codes.

Fault

Code

Description

05 Start switch fails to close.

08 Accelerator input voltage too low on power up

after initial key switch closure.

09 Both forward and reverse direction switches are

closed at the same time.

15 Battery voltage is too low at initial drive mode

selector switch closure.

16 Battery voltage is too high or control card is

misadjusted.

23 Motor field current is high on start up in the

reverse direction.

24 Motor field current is high on start up in the

forward direction.

27 12V buss is too low.

41 Open thermal protector (TP) or transistor

over-temperature.

42 Motor armature offset voltage is too high.

43 Motor armature offset voltage is too low.

44 Armature transistor did not turn off properly.

45 Armature transistor did not turn on properly.

46 “Look Ahead” test for A2 volts less than 12% of

battery volts.

49 Motor field current is too low during the run

mode.

51 Capacitor volts are low before the line contactor

closes.

57 Controller “motor current sensor” input too low

while running.

76 Capacitor (1C) voltage too high during

regenerative braking.

90 Motor thermostat is open during control operation.

Instrumentation

9. Battery charge

indicator

The icon will

illuminate when the

vehicle is connected

to an outside power

source to charge the batteries. The drive mode

selector switch should be in the OFF position

while the battery is charging.

Note: If this indicator is illuminated without the

vehicle being charged there is a charger problem.

The vehicle should be taken to an authorized

TH!NK dealer.

10. Battery level

indicator

The battery level

indicator shows the

power level remaining

in the batteries. Five

bars are illuminated when the batteries have a full

charge. When there are zero bars showing, the

batteries have been discharged to the point where

additional operation of your vehicle will reduce

battery life. Charge the vehicle batteries

immediately. If left uncharged, the batteries could

discharge to the point where the battery charger

will not turn on.

After a partial charge, the level may read higher

than it actually is. Driving a few miles will cause

the battery gauge to settle to an accurate level.

11. Brake status

indicator

This icon will

illuminate if the

emergency brake

handle is not fully

released, or if the brake fluid level is low. It will

also flash while the park brake reminder is

sounding.

Instrumentation

12. Electrical leakage

warning indicator

This icon will

illuminate to warn

that there is electrical

“leakage” or short

circuit to the vehicle frame. If the vehicle is wet

or has recently been washed, allow the vehicle to

fully dry and recheck for the indicator. If the

indicator is still present, take your vehicle to an

authorized TH!NK Dealer to correct the condition.

To avoid serious injury and/or death, never

perform any vehicle service or maintenance

while the electrical leakage warning indicator is

illuminated.

This vehicle contains a high voltage

electrical system. Serious injury, death,

and/or property damage may result if this vehicle

is not properly used, charged or serviced as stated

in this manual. Read this owner’s guide prior to

use, charging, or servicing this vehicle. Do not

drill, cut, or modify any part of this vehicle, as

high voltage wiring is present. Do not use jumper

cables. Only charge this vehicle with an approved

GFCI cord as stated in Battery charging.

13. Left turn signal

indicator

The arrow will flash

when the turn signal lever is pushed down. If the

indicator flashes at a fast rate, it has a

malfunction, such as a burned out bulb.

Instrumentation

Audible Indicators

Park brake reminder

The park brake reminder has a tone that sounds for

10 seconds when the drive mode selector switch is

turned to the OFF position with the parking brake

not set. It stops after 10 seconds or when the

parking brake is engaged. During this time the

vehicle is “active” with functional park brake

reminder and the gauge will be active and backlit.

After 10 seconds, the vehicle shuts down and park

brake reminder is no longer functional.

To avoid serious injury, death, and/or

property damage, always engage the parking

brake before leaving the vehicle.

Reverse alarm

When the vehicle is in R (Reverse), a tone is

generated to alert the driver and pedestrians.

Instrumentation

HEADLAMP CONTROL

The headlamps

are the larger

inboard lamps

on the front

panel of the

vehicle. The

smaller

outboard lamps

are the front

turn signals.

The headlamp

switch also

controls the tail

lights. The tail

lights are the

larger inboard

lamps

integrated into

the rear

bumper. The

smaller

outboard lamps are the rear turn signal lamps.

The headlamp

switch is

located on the

lever on the left

side of the

steering

column. The

center section

of the lever

rotates to turn

on the parking

lamps and the headlamps.

Lights

The headlamp switch

can be identified by the

bright bulb symbol.

Always remember to turn on your

headlamps at dusk and dawn and during

inclement weather. Failure to activate your

headlamps under these conditions could result in a

collision.

The OFF position is

indicated on the lever by

the O. When the switch

arrowhead is aligned

with the O symbol, the

exterior lamps are off.

The first position above

the OFF position is the

parking lamps.

The second position

above the OFF position

will illuminate the

headlamps while the

parking lamps remain

on.

Pulling the headlamp switch rearward while it is in

the OFF position will cause the headlamps to flash.

There are no high beams on this vehicle. Pulling the

headlamp switch rearward while it is in the ON

position will NOT change the performance of the

headlamps.

Lights

TURN SIGNAL CONTROL

The headlamp

switch lever also

controls the

turn signals.

Push down to

activate the left

turn signal, and

push up to

activate the

right turn signal.

The appropriate

arrow indicator will flash on the instrument cluster

indicating that the turn signal is on.

AIMING THE HEADLAMPS

The headlamps on your vehicle are properly aimed

at the assembly plant.

If your vehicle has been in an accident the alignment

of your headlamps should be checked by a qualified

service technician.

Vertical aim adjustment

1. Park the vehicle on a level surface approximately

7.6 meters (25 feet) from a vertical wall or screen

directly in front of it.

• (A) 2.43 meters (8 feet)

• (B) Height of top of lamp beam to ground

• (C) 6.09 meters (25 feet)

• (D) Horizontal reference line

Lights

2. Turn on the headlamps to illuminate the wall or

screen.

3. On the wall or screen you will observe an area of

high intensity light. The top of the high intensity

area should be .381 meters (2 ft 3 in) above the

ground. If not, the beam will need to be adjusted by

a qualified TH!NK technician.

BULB REPLACEMENT

Headlamps

To remove the headlamp bulb:

1. Remove the

scrivet and the

cowl tray panel.

Lights

2. Disconnect

the headlamp

electrical

connector.

3. Rotate the

headlamp bulb

shield

counterclockwise

and flip down

to access the

bulb

connectors.

4. Pull the flat

connector

attached to the

white wire from

the headlamp

bulb shield.

Lights

5. Push and

squeeze the two

bulb retainer

wires to

disengage them

from the

headlamp

housing.

Remove the

headlamp bulb.

To install the headlamp bulb:

Handle the halogen headlamp bulb carefully

and keep out of the children’s reach. Grasp

the bulb only by its metal base and do not touch

the glass. The oil from your hand could cause the

bulb to break the next time the headlamps are

operated.

1. Install the

headlamp bulb.

Squeeze and

push the two

bulb retainer

wires to engage

them to the

headlamp

housing.

2. Push the flat

connector

attached to the

white wire into

the headlamp

bulb shield.

Lights

3. Install and

rotate the

headlamp bulb

shield

clockwise.

4. Connect the

headlamp

electrical

connector.

5. Install the

cowl tray panel

and the scrivet.

Lights

Replacing the front turn signals

1. Remove the

scrivet and cowl

tray panel.

(Driver side

shown; the

passenger side

is similar.)

2. Twist counterclockwise and remove the front turn

signal bulb retainer.

3. Remove the bulb.

4. Install the new bulb.

5. Install the removed

components.

Replacing the rear high-mount stop and reverse

lamp bulbs

1. Remove the

two screws and

pull out the

lamp assembly

to expose the

bulb sockets on

the back.

Lights

2. Rotate the

bulb socket

counterclockwise

and pull out to

access the bulb.

3. To remove the bulb, pull it straight out of the

socket.

4. Insert a new bulb into the socket until it is fully

seated.

5. Install the socket into the back of the lamp

assembly and turn clockwise until it is locked into

place.

6. Position the lamp assembly into the vehicle

housing and install the two screws. Tighten the

screws firmly, but do not over-tighten.

Over-tightening can cause damage to the lamp.

Replacing the rear turn signals

1. Unlock and

remove the

decklid.

2. From inside

the rear wheel

housings,

remove the six

rear bumper

bolts and

carefully lower

the bumper.

Lights

3. Twist counterclockwise and remove the rear turn

signal bulb retainer.

4. Remove the bulb.

5. Install the new bulb.

6. Install the removed parts. Tighten the rear

bumper bolts to 8–10 N•m.

7. Install and lock the decklid.

Replacing the tail lights/brake lights

Note: The bulb in the tail light/brake light assembly

is not serviceable. The entire assembly must be

replaced.

1. Unlock and

remove the

decklid.

2. Disconnect the electrical connector.

Lights

3. Remove the

three screws

and the rear

turn signal

assembly.

4. Connect the

electrical

connector and

install the new

lamp assembly.

5. Tighten the screws firmly, but do not over-tighten.

6. Install and lock the decklid.

Using the right bulbs

Replacement bulbs are specified in the chart below.

Function Number of bulbs Trade number

Headlamp 2 H3

Backup lamp 2 906

License plate lamp 1 W5W

High-mount stop lamp 1 922

Turn signal lamp 4 7507/PY21W

All replacement bulbs are clear in color except where

noted.

To replace all instrument panel lights - see your Dealer.

Lights

WINDSHIELD WIPER/WASHER

Front wiper control

The front windshield wiper is controlled by the lever

mounted on the right side of the steering column.

To operate the

windshield

wiper, with the

drive mode

selector switch

in R (Reverse),

T (Turf) or D

(Drive), push

the lever up.

Washer

To operate the

windshield

washer, turn

the wiper on,

push the end of

the lever in

toward the

steering column

and hold it in

for the desired

length of spray.

Release the lever to stop the washer and turn the

wiper off.

Driver controls

Checking windshield washer fluid

To check the windshield washer fluid level:

1. Unlock and

remove the

hood.

2. Observe the

level of fluid in

the reservoir on

the right side of

the

compartment.

3. If necessary, unscrew the reservoir cap and fill

with pre-mixed washer fluid.

4. Install the reservoir cap.

5. Install and lock the hood.

Checking the wiper blade

If the wiper operation results in streaky or

obstructed vision, clean the blade with mild soap

and water to remove any foreign material, grease or

dirt. If the wiper operation still results in poor

visibility, inspect the blade, the insert, and the arm.

• Confirm that the arm and blade are not bent or

damaged. If any defect is found, the part must be

replaced to assure proper operation.

Driver controls

• Confirm that the wiper blade insert is supple and

pliable. If it has become hard, cracked, or split it

must be replaced for proper operation.

SUN ROOF/ROOF VENT (IF EQUIPPED)

The sun

roof/roof vent is

located in the

roof panel.

Opening it

increases air

flow to the

driver and front

passenger.

To open the sun roof/roof vent:

1. Pull down on the sun roof/roof vent handle to

unlock the sun roof/roof vent.

2. Rotate the handle rearward and swivel up until it

locks in one of the five raised positions.

To close the sun roof/roof vent:

1. Pull down on the sun roof/roof vent handle to

unlock the sun roof/roof vent.

2. Rotate the handle forward and swivel up until it

locks in the closed position.

FRONT

Driver controls

HORN

To activate the

horn, push one

of the three

horn contact

points on the

steering wheel.

CUPHOLDER

Your vehicle is equipped with a number of

convenient cupholders, depending on which storage

trays your vehicle has.

Driver side

instrument

panel storage

tray with

cupholder and

storage

compartments

(Passenger side

is similar.)

Optional cowl

tray with sport

package.

Driver controls

Rear cupholders

(4-passenger

only)

15 A POWER POINT (IF EQUIPPED)

The 15A power

point is located

on the

passenger side

of the

instrument

panel. The

power point is

operational at

all times. For

safety, there is

a rubber plug protecting the power point. To use the

power point, remove the rubber plug and insert the

desired accessory plug. Always keep the rubber plug

inserted into the power point when not in use.

Note: The power point should not be used during

battery charging.

MIRRORS

Interior rear view mirror

The interior rear view mirror is adjustable for both

day and night use. To reduce the glare at night, use

the manual switch at the base of the mirror to put

the mirror in night mode.

Driver controls

Exterior mirror

The exterior rear view mirrors (right-hand mirror is

optional) are adjusted manually. Your view should be

adjusted so that the vehicle’s rear tires are just

visible in the bottom inside corner of the mirror.

This will minimize any “blind spot” in your field of

view.

Always confirm it is clear behind you before

changing lanes or backing up to avoid a

collision.

GOLF RACK (IF EQUIPPED)

To mount golf

bags in the golf

rack:

1. Unlock the decklid. To remove the decklid, lift

and raise the decklid.

2. Pull rearward

on the bag belt

webbing

release/locking

lever.

Driver controls

3. Pull the webbing out of the release/locking lever.

Note: The base of the golf bag should rest on the

top of the golf bag tray.

4. Position the golf bag in the trunk area.

5. Route the webbing through the golf bag handle

and through the release/locking lever.

6. Remove any slack from the webbing and lock the

release/locking lever.

FLOOR MATS

The floor mats are fastened to the floor with scrivets

that can be loosened and removed for cleaning

under the floor mats.

SCORECARD HOLDER (IF EQUIPPED)

The scorecard holder is attached to the glove box

door with magnets.

STEREO (IF EQUIPPED)

For operating instructions for the stereo, please refer

to the instructions provided with the unit.

SAND AND SEED BOTTLE AND HOLDER

(IF EQUIPPED)

The sand and

seed bottle

holder is

mounted to the

left-hand side

roof pillar.

Driver controls

BALL AND CLUB WASHER (IF EQUIPPED)

The ball and club washer is mounted to the

left-hand side roof pillar.

To drain and fill the ball and club washer:

1. Remove the

front and rear

rubber plugs.

Let the old

water drain.

2. Remove the five screws from the bottom of the

cover. Remove the cover.

Driver controls

3. Remove and

rinse the

cleaning

brushes.

4. Rinse out any dirt or remaining soap.

5. Install the cleaning brushes.

6. Install the front and rear rubber plugs.

7. Fill with a water and soap solution.

8. Install the cover and screws. Tighten the screws,

but do not overtighten.

COOLER (IF EQUIPPED)

The cooler is a

removable

folding soft

cooler. On

4-passenger

neighbors, the

cooler is located

under the rear

seat. On

2-passenger

neighbors, the

cooler is located in the storage tray.

Driver controls

SWEATER BASKET (IF EQUIPPED)

The sweater

basket is

mounted to a

bracket

between the

rear roof

B-pillars.

Note: The sweater basket should not be used to

carry heavy objects.

SWEATER NET (IF EQUIPPED)

The sweater net

drapes over the

front seat and is

held in place by

a locking clasp

that routes

around the

lower part of

the seat frame.

Place only soft, light-weight objects in the

net. Hard, heavy objects in the net could

cause injury in a collision.

Driver controls

TRUNK EXPANDER (IF EQUIPPED)

The trunk

expander is a

locking storage

area that is

inserted into

the trunk to

increase the

amount of

storage. The

trunk expander

is designed to

hold two paper

grocery bags in

the bottom with

three plastic

bags hung from hooks mounted inside the trunk

expander. There are two shelves to the right and left

of the main area to hold other items.

The hooks should not be loaded with over 8 lbs

(3.6 kg).

The trunk should not be loaded to over 200 lbs

(90.7 kg).

WEATHER ENCLOSURES (IF EQUIPPED)

The weather enclosures are designed to be installed

on the vehicle to help shield the vehicle users and

the interior of the vehicle from inclement weather.

To install the weather enclosure:

Side panels:

Note: Opening the front access panel zipper can help

install the side panels.

1. Insert the side weather enclosure front hanger

(“T” section) into the slot on the underside of the

roof rail in front of the safety belt hanger bracket.

Driver controls

2. Slide the

hanger forward

until it reaches

the front

fender.

3. On

four-passenger

vehicles, insert

the side

weather

enclosure rear

hanger (“T”

section) into

the slot on the

underside of

the roof rail

behind the safety belt hanger bracket.

4. Slide the

hanger

rearward until it

reaches the

B-pillar.

Safety belt

hanger bracket

Roof rail

Driver controls

5. Wrap and

fasten the large

upper attaching

strap around

the B-pillar.

6. Wrap and

fasten the two

1-inch attaching

straps. Insert

the attaching

straps through

the D-ring and

fasten securely.

7. Attach the

three mounting

hooks to the

openings in the

frame rail.

8. Repeat steps 1- 7 for the opposite side of the

vehicle.

Front of

vehicle

Front of

vehicle

Driver controls

Rear panels:

9. Insert the

rear weather

enclosure

hanger into the

slot near the

high-mount stop

lamp.

10. Slide the

hanger toward

the B-pillar.

11. Zip the two

rear weather

enclosure to

side weather

enclosure

zippers.

Driver controls

12. Attach the

two rear

mounting hooks

to the rear

fenders.

To remove the vehicle’s weather enclosure:

1. Unfasten the

two rear

mounting hooks

to the rear

fenders.

2. Unzip the

two rear

weather

enclosure to

side weather

enclosure

zippers

Driver controls

3. Slide the

hanger away

from the

B-pillar.

4. Remove the

rear weather

enclosure

hangers from

the slots behind

the high-mount

stop lamp.

5. Unfasten the

three side

weather

enclosure

mounting hooks

from the

openings in the

frame rail.

Driver controls

6. Pull apart the

large upper and

lower attaching

straps.

7. Pull apart the

two 1-inch

attaching

straps.

8. Slide the

hanger forward

away from the

B-pillar.

Front of

vehicle

Front of

vehicle

Driver controls

9. On

four-passenger

vehicles,

remove the side

weather

enclosure rear

hanger (“T”

section) from

the slot on the

underside roof

rail by the

safety belt hanger bracket.

10. Slide the

hanger away

from the front

fender.

11. Remove the side weather enclosure front hanger

from the slot on the underside of the roof rail in

front of the safety belt hanger bracket.

Ventilation and access

To open the

front “windows”

in the vehicle’s

weather

enclosure, refer

to the

illustration.

Roof rail

Safety belt

hanger bracket

Driver controls

To open the

rear “windows”

on the

4-passenger

vehicle’s

weather

enclosure, refer

to the

illustration.

To open the

front access in

the vehicle’s

weather

enclosure, refer

to the

illustration.

Driver controls

To open the

front access on

the 4-passenger

vehicle’s

weather

enclosure, refer

to the

illustration.

Storage

After thoroughly cleaning and completely drying the

weather enclosures, you may store them in the

storage bag as follows:

1. Lay the weather enclosure panels flat on top of

each other on a clean, smooth surface.

2. Fold the bottom fabric onto the clear plastic.

3. From the front or rear, roll it up and slide it into

the storage bag.

Driver controls

VEHICLE COVER (IF EQUIPPED)

The vehicle cover drapes over the vehicle and is

held in place by elastic. It can be locked using a

cable and lock.

There are hydrogen gases around the

batteries that can explode if exposed to

flames, sparks, or lit cigarettes. The amount of

hydrogen gas is increased during battery charging.

An explosion could result in personal injury or

vehicle damage.

Do not charge the batteries with the

weather enclosure closed or the vehicle

cover in place. A build-up of hydrogen gas can

result which can cause an explosion. The charging

area should be well ventilated.

Driver controls

SEATING

Head restraints

The head restraints on the front and rear seats are

in a fixed position and cannot be adjusted or

removed.

Front seat

Never adjust the driver’s seat when the

vehicle is moving.

Always make sure that both front seat

bottoms are latched down into place before

operating the vehicle.

The driver’s

seat is on a

track and is

adjustable

forward and

back. To move

the seat

forward or

back, slide the

lever at the side

of the seat to

the rear and slide the seat to the desired position.

Release the lever to lock the seat in the new

position.

The front passenger seat is not adjustable.

REAR SEATS (IF EQUIPPED)

Always make sure that the rear seat cushion

is locked down into place before operating

the vehicle.

The rear seat is not adjustable. The cushion lifts up

to access the rear seat storage compartment.

Seating and safety restraints

SAFETY RESTRAINTS

Safety restraints precautions

Always make sure that both front seat

bottoms are latched down into place before

operating the vehicle.

To reduce the risk of injury, make sure

children sit where they can be properly

restrained.

Never let a passenger hold a child on his or

her lap while the vehicle is moving. The

passenger cannot protect the child from injury in a

collision.

All occupants of the vehicle, including the

driver, should always properly wear their

safety belts.

It is extremely dangerous to ride in a cargo

area, inside or outside of a vehicle. In a

collision, people riding in these areas are more

likely to be seriously injured or killed. Do not allow

people to ride in any area of your vehicle that is

not equipped with seats and safety belts. Be sure

everyone in your vehicle is in a seat and using a

safety belt properly.

In a rollover crash, an unbelted person is

significantly more likely to die than a person

wearing a safety belt.

Seating and safety restraints

Each seating position in your vehicle has a

specific safety belt assembly which is made

up of one buckle and one tongue that are designed

to be used as a pair. 1) Use the shoulder belt on

the outside shoulder only. Never wear the shoulder

belt under the arm. 2) Never swing the safety belt

around your neck over the inside shoulder.

3) Never use a single belt for more than one

person.

Combination lap and shoulder belts

1. Insert the

belt tongue into

the proper

buckle (the

buckle closest

to the direction

the tongue is

coming from)

until you hear a

snap and feel it

latch. Make

sure the tongue

is securely

fastened in the

buckle.

2. To unfasten,

push the

release button

on the buckle

and pull the

tongue out of

the buckle.

Seating and safety restraints

Vehicle sensitive mode

The vehicle sensitive mode is the normal retractor

mode, allowing free shoulder belt length adjustment

to your movements, and locking in response to

vehicle movement. If the driver brakes suddenly or

turns a corner sharply, or the vehicle receives an

impact of approximately 8 km/h (5 mph) or more,

the combination safety belts will lock to help reduce

forward movement of the driver and passenger.

Cinch tongue mode

The front passengers and rear seat (if equipped)

have cinch tongues to help install a child safety seat

tightly.

The cinch tongue will slide up and down the belt

webbing when the belt is in the stowed position or

while putting safety belts on. When the cinch tongue

of the lap/shoulder combination safety belt is latched

into the buckle, the cinch tongue will allow the lap

portion to become shorter, but holds the webbing in

place to keep the lap belt from becoming longer.

Before you can reach and latch a combination lap

and shoulder belt having a cinch tongue into the

buckle, you may have to lengthen the lap belt

portion of it.

Seating and safety restraints

1. To lengthen

the lap belt,

pull some

webbing out of

the shoulder

belt retractor.

2. While holding

the webbing

below the

tongue, grasp

the tip (metal portion) of the tongue so that it is

parallel to the webbing and slide the tongue upward.

3. Provide enough lap belt length so that the tongue

can reach the buckle.

How to fasten the cinch tongue

1. Pull the combination lap and shoulder belt from

the retractor so that the shoulder belt portion of the

safety belt crosses your shoulder and chest.

2. Be sure the belt is not twisted. If the belt is

twisted, remove the twist.

3. Insert the belt tongue into the proper buckle for

your seating position until you hear a snap and feel

it latch.

4. Make sure the tongue is securely fastened to the

buckle by pulling on the tongue.

The lap belt should fit snugly and as low as

possible around the hips, not across the

waist.

Front and rear seat occupants, including

pregnant women, should wear safety belts

for optimum protection in an accident.

Seating and safety restraints

Each seating position in your vehicle has a

specific safety belt assembly which is made

up of one buckle and one tongue that are designed

to be used as a pair. 1) Use the shoulder belt on

the outside shoulder only. Never wear the shoulder

belt under the arm. 2) Never swing the safety belt

around your neck over the inside shoulder.

3) Never use a single belt for more than one

person.

While you are fastened in the safety belt, the

combination lap/shoulder belt with a cinch tongue

adjusts to your movement. However, if you brake

hard, turn hard, or if your vehicle receives an impact

of 8 km/h (5 mph) or more, the safety belt will lock

to help reduce your forward movement.

Safety belt extension assembly

If the safety belt is too short when fully extended,

there is a 20 cm (8 inch) safety belt extension

assembly.

Use only extensions manufactured by the same

supplier as the safety belt. Manufacturer

identification is located at the end of the webbing on

the label. Also, use the safety belt extension only if

the safety belt is too short when fully extended. Do

not use extensions to change the fit of the shoulder

belt across the torso.

Safety belt maintenance

Check the safety belt systems periodically to make

sure that they work properly and are not damaged.

All safety belt assemblies, including retractors,

buckles, child safety seat tether bracket assemblies

(if equipped), and attaching hardware, should be

inspected after any collision. Ford recommends that

all safety belt assemblies used in vehicles involved in

a collision be replaced. However, if the collision was

minor and a qualified technician finds that the belts

do not show damage and continue to operate

Seating and safety restraints

properly, they do not need to be replaced. Safety

belt assemblies not in use during a collision should

also be inspected and replaced if either damage or

improper operation is noted.

Failure to inspect and if necessary replace

the safety belt assembly following a collision

or in the event of a damaged or worn belt, could

result in severe personal injuries in the event of a

collision.

CHILD RESTRAINTS

Important precautions

You are required by law to use safety

restraints for children in the United States.

If small children ride in your vehicle (generally

children who are four years old or younger and

who weigh 18 kg [40 lbs] or less), you must put

them in safety seats made especially for children.

Check your local state laws for specific

requirements regarding the safe transportation of

children in your vehicle.

Never let a passenger hold a child on his or

her lap while the vehicle is moving. The

passenger cannot protect the child from injury in a

collision.

Always follow the instructions and warnings

that come with any infant or child restraint

you might use.

Seating and safety restraints

Children and safety belts

If the child is the proper size, restrain the child in a

safety seat.

Children who are too large for child safety seats (as

specified by your child safety seat manufacturer)

should always wear safety belts.

Moving the child closer to the center of the vehicle

may help provide a good shoulder belt fit.

To improve the fit of lap and shoulder belts on

children who have outgrown child safety seats,

TH!NK Mobility recommends use of a

belt-positioning booster seat that is labeled as

conforming to all applicable federal motor vehicle

safety standards. Belt—positioning booster seats

raise the child and provide a shorter, firmer seating

cushion that encourages safer seating posture and a

better fit of lap and shoulder belts.

A belt-positioning booster should be used if the

shoulder belt rests in front of the child’s face or

neck, or if the lap belt does not fit snugly on both

thighs, or if the thighs are too short to let the child

sit all the way back on the seat cushion when the

lower legs hang over the edge of the seat cushion.

You may wish to discuss the special needs of your

child with your pediatrician.

Follow all of the important safety restraint

precautions that apply to adult passengers in your

vehicle.

Do not leave children, unreliable adults, or

pets unattended in your vehicle.

Seating and safety restraints

SAFETY SEATS FOR CHILDREN

Child and infant or child safety seats

Use a safety seat that is recommended for the size

and weight of the child. Carefully follow all of the

manufacturer’s instructions with the safety seat you

put in your vehicle. If you do not install and use the

safety seat properly, the child may be injured in a

sudden stop or collision.

When installing a child safety seat:

• Use the correct safety belt buckle for that seating

position.

• Insert the belt tongue into the proper buckle until

you hear a snap and feel it latch. Make sure the

tongue is securely fastened in the buckle.

• Keep the buckle release button pointing up and

away from the safety seat, with the tongue

between the child seat and the release button, to

prevent accidental unbuckling.

• Place seatback in upright position.

Carefully follow all of the manufacturer’s

instructions included with the safety seat

you put in your vehicle. If you do not install and

use the safety seat properly, the child may be

injured in a sudden stop or collision.

Seating and safety restraints

Installing child safety seats in cinch tongue

combination lap and shoulder belt seating

positions (typical seat shown)

The belt webbing below the tongue is the lap

portion of the combination lap/shoulder belt, and the

belt webbing above the tongue is the shoulder belt

portion of the combination lap/shoulder belt.

1. Position the

child safety seat

in a seat with a

combination lap

and shoulder

belt.

2. Grasp the

belt webbing

below the

tongue and pull

as much of the

belt out of the

retractor as

possible. Hold

the belt out.

Seating and safety restraints

3. With your

other hand,

grasp the tip

(metal portion)

of the tongue

(not the cover)

and slide the

tongue up the

webbing as far

as it will go.

Release the tongue, but do not let go of the lap

portion of the belt webbing.

4. While holding

the shoulder

and lap portions

together, route

the tongue and

webbing

through the

child seat

according to the

child seat

manufacturer’s

instructions. Be sure that the belt webbing is not

twisted.

5. Insert the

belt tongue into

the proper

buckle for that

seating position

until you hear a

snap and feel it

latch. Make

sure the tongue

is securely

latched to the

buckle by

pulling on the

tongue.

Seating and safety restraints

6. While

pushing down

with your knee

on the child

seat, pull up on

the shoulder

belt portion to

tighten the lap

belt portion of

the combination

lap and

shoulder belt.

7. Allow the safety belt to retract and remove any

slack in the belt to securely tighten the child safety

seat in the vehicle.

8. Before

placing the

child into the

child seat,

forcibly tilt the

child seat

forward and

back to make

sure that the

seat is held

securely in

place.

9. Check from time to time to be sure that there is

no slack in the lap/shoulder belt. The shoulder belt

must be snug to keep the lap belt tight during a

collision.

Attaching child safety seats with tether

straps

Most new forward-facing child safety seats include a

tether strap which goes over the back of the seat

and hooks to an anchoring point. Tether straps are

available as an accessory for many older safety seats.

Contact the manufacturer of your child seat for

information about ordering a tether strap.

Seating and safety restraints

The optional LATCH equipped passenger seat is

equipped with built-in tether strap anchors located

behind the seat as described below.

The tether anchor (if equipped) in your vehicle is

located at the bottom of the front passenger

seatback.

Attach the tether strap only to the

appropriate tether anchor as shown. The

tether strap may not work properly if attached

somewhere other than the correct tether anchor.

1. Position the

child safety seat

on the seat

cushion.

2. Route the

child safety seat

tether strap

over the back of

the seat and

between the

head restraint

posts.

Seating and safety restraints

3. Locate the

correct anchor.

4. Clip the

tether strap to

the anchor as

shown.

If the tether strap is clipped incorrectly, the

child safety seat may not be retained

properly in the event of a collision.

5. Refer to the Installing child safety seats in

combination lap and shoulder belt seating

positions section of this chapter for further

instructions to secure the child safety seat.

6. Tighten the child safety seat tether strap

according to the manufacturer’s instructions.

Seating and safety restraints

If the safety seat is not anchored properly,

the risk of a child being injured in a collision

greatly increases.

Attaching safety seats with LATCH

(Lower Anchors and Tethers for Children)

attachments for child seat anchors

Some child safety seats have two rigid or webbing

mounted attachments that connect to two anchors

at a certain seating position in your vehicle. This

type of child seat eliminates the need to use safety

belts to attach the child seat. For forward-facing

child seats, the tether strap must also be attached to

the proper tether anchor. See Attaching safety seats

with tether straps in this chapter.

Your vehicle has LATCH anchors for child seat

installation at the optional LATCH equipped front

passenger seat.

The lower

anchors for

child seat

installation are

located at the

rear section of

the optional

LATCH

equipped front

passenger seat

between the

cushion and

seat back.

Seating and safety restraints

Follow the child seat manufacturer’s instructions to

properly install a child seat with LATCH

attachments. Two plastic LATCH guides can be

obtained at no charge from any TH!NK dealer. They

snap onto the LATCH lower anchors in the seat to

help attach a child seat with rigid attachments. The

guides hold the seat trim away to expose the anchor

and make it easier to attach some child seats.

Attach LATCH lower attachments of the

child seat only to the anchors shown.

If you install a child seat with rigid LATCH

attachments, do not tighten the tether strap enough

to lift the child seat off the vehicle seat cushion

when the child is seated in it. Keep the tether strap

just snug without lifting the front of the child seat.

Keeping the child seat just touching the vehicle seat

gives the best protection in a severe crash.

Each time you use the safety seat, check that the

seat is properly attached to the lower anchors and

tether anchor. Try to tilt the child seat from side to

side. Also try to tug the seat forward. Check to see

if the anchors hold the seat in place.

If the safety seat is not anchored properly,

the risk of a child being injured in a crash

greatly increases.

Seating and safety restraints

STARTING

Operating positions

The drive mode

selector switch

serves two

functions. It

powers up the

electric motor

by activating

the battery

pack to connect

the power to

the drivetrain

system. It also functions as a gear selector by

placing the drive mode selector switch key in one of

four modes: R (Reverse),

(OFF), T (Turf), and

D (Drive).

Never press the accelerator while turning

the drive mode selector switch key

from

(OFF) to one of the driving modes.

Always firmly apply the brake pedal until ready to

drive the vehicle in the selected mode. In addition,

follow the safety steps in Important safety

precautions in this chapter.

1. R (Reverse mode)

The R (Reverse) mode is used to maneuver your

vehicle out of parking spots or rough terrain

where you cannot proceed forward. A reverse

warning will sound to alarm the driver that the

vehicle will be backing up. The maximum speed in

R (Reverse) is 13 km/h (8 mph).

Extra care should be used to visually check

behind the vehicle before engaging R

(Reverse) mode. Do not rely on your mirrors alone

as there may be blind spots, depending on how

you have the mirrors adjusted.

Driving

2. (OFF)

The

(OFF) position for the drive mode

selector switch key will power down the drivetrain

system as well as the other vehicle systems. The

parking brake should always be engaged when the

key is in this position.

3. T (Turf) mode

The T (Turf) mode is used when you are driving

on grass, sand, dirt, gravel, or pathways with loose

surfaces to provide safe handling characteristics of

your vehicle. The maximum speed in T (Turf)

mode is 24 km/h (15 mph).

4. D (Drive) mode

The D (Drive) mode will provide maximum

performance from your vehicle on the paved paths

and paved roadways. Your vehicle’s maximum

speed is 25 mph (40 km/h) and you should only

operate your vehicle on roadways with a

maximum speed of 56 km/h (35 mph) or less.

Park brake reminder

The park brake reminder is a tone that sounds for

10 seconds when the drive mode selector switch is

turned to the OFF position with the parking brake

not set. It will cease to sound after 10 seconds or

when the parking brake is engaged. During this time

the vehicle is “alive” with functional park brake

reminder and the gauge will be active and backlit.

After 10 seconds, the vehicle shuts down and the

park brake reminder is no longer functional.

To avoid serious injury, death, and/or

property damage, always engage the parking

brake before leaving the vehicle.

Driving

Important safety precautions

Before operating the vehicle:

1. Make sure all

vehicle

occupants have

buckled their

safety belt. For

information on

safety belts and

their proper

usage, refer to

Seating and

safety

restraints.

2. Make sure all

accessories,

such as

headlamps, are

turned off.

3. Make sure

the parking

brake is set.

Driving

4. Do not press

the accelerator

while turning

the drive mode

selector key.

Always firmly

apply the brake

pedal until you

are ready to

drive the

vehicle in the

selected mode.

To operate the vehicle:

1. Insert the key in the drive mode selector switch.

2. Depress the

brake pedal.

3. Turn the drive mode selector key to the desired

operating mode.

4. Release the brake pedal.

5. Gradually

depress the

accelerator

pedal.

Driving

When parking the vehicle and turning it off:

1. Make sure

the parking

brake is set.

2. Turn the

drive mode

selector switch

(OFF)

and remove the

key from the

mode select

switch to

prevent

unauthorized

use.

3. Store any

items in the

locking glove

box and locking

rear storage

compartment.

4. Whenever possible, recharge your vehicle

batteries to maximize your range.

Battery charging

Battery charging uses 110 volt AC 15A service. The

GFCI (ground fault circuit interrupt) charge cord

plugs directly into the charge inlet located below

Driving

and to the left of the steering wheel. Approximately

8-10 hours are needed to replenish an 80% (four

bars showing) discharged battery pack. Charge the

vehicle whenever the state of charge is less than

80% (One bar showing) to maximize your travel

range.

The battery charger receives 110 volt AC 15A power

from an external standard grounded 3-prong outlet

and converts it to DC energy. The battery charger

only operates when a GFCI charger cord is plugged

into your vehicle. If the battery charger detects any

presence of AC current, your vehicle cannot be

started or driven.

Caution: If you allow your vehicle to sit in

conditions of -6°C (20°F) or less with a charge

of 20% ( two bars showing on gauge) or less,

the batteries could freeze. Allowing the

batteries to freeze may cause permanent

damage to the batteries and permanently

reduce their capacity. In cold conditions, place

the vehicle in an area greater than 0°C (32°F)

and allow it to warm up before charging. Never

charge the vehicle if the batteries may be

frozen. Allow the batteries to warm above 0°C

(32°F) first, then charge.

There are gases around the batteries that

can explode if exposed to flames, sparks, or

lit cigarettes. The amount of gas is increased

during battery charging. An explosion could result

in personal injury or vehicle damage.

Do not charge the batteries with the

weather enclosure closed or the vehicle

cover in place. A build up of hydrogen gas can

result which can explode. The charging area

should be well ventilated.

Driving

To recharge your vehicle batteries:

1. Park your vehicle within GFCI charger cord length

of a 110 volt AC 15A grounded 3-prong wall outlet.

2. Place the drive mode selector switch in the OFF

position, remove the key and set the parking brake.

Note: Make sure the power point (if equipped) is

not in use.

Note: Make sure that the inlet is clean and dry.

Note: Never use a plug adapter or an extension

cord.

3. Insert the male end of the GFCI charger cord in a

120 VAC grounded receptacle. Verify that the power

indicator light on the GFCI is on.

4. Open the

charge inlet

access door.

5. Align the

GFCI charger

cord with the

charge inlet and

fully insert the

plug into the

outlet.

6. Verify that the battery charge indicator on the

instrument cluster is illuminated during the charging

process.

Driving

To stop charging of your vehicle batteries:

1. Push the

TEST button on

your GFCI

charger cord.

Verify that the

indicator light

on the GFCI is

OFF.

2. Disconnect the GFCI charger cord from the wall

outlet.

3. Disconnect the GFCI charger cord from the

charge inlet.

4. Store the cord in a safe and dry location.

Battery charging during vehicle storage

The seat

stanchion front

cover should be

removed to

access the

service

disconnect

switch. The

service

disconnect

switch is

located below and behind the parking brake lever

within the seat stanchion (battery cover). It is a

black rubber switch and faces the front of the the

vehicle. It is not encouraged to blindly reach down

through the driver’s side opening on top of the seat

stanchion cover when the cushion is removed.

The vehicle can be stored for 21 days with the

service disconnect switch on. This assumes a full

charge when stored. If this time is exceeded or the

batteries were not fully charged prior to storing the

Driving

vehicle, the batteries may be severely discharged

resulting in permanent damage. This will reduce the

batteries capacity and vehicle range.

The vehicle can be stored with the service

disconnect switch off for six months if starting with

a full charge. With the service disconnect switch in

the OFF position, there is no current draw from the

vehicle components. The battery self-discharge

determines the storage time. This is less than 5%

per month at temperatures between 4°C and 21°C

(40°F and 70°F). Self-discharge increases slightly at

higher temperatures. If the batteries are nearly

discharged, they may freeze at 0°C (32°F) or below.

This will cause severe damage that may even cause

leakage of the electrolyte.

BRAKES

Parking brake

Apply the

parking brake

whenever the

vehicle is

parked or left

unattended. To

set the parking

brake, pull up

on the lever

between the

front seats as

far as it will go. The brake status indicator will be

illuminated whenever the parking brake is engaged

and the drive mode selector switch is turned to one

of the run modes.

To release the parking brake, pull up on the handle,

push the button in on the end of the handle, and

lower the handle to the horizontal position. The

brake status indicator will turn off when the parking

brake is fully released and the drive mode selector

switch is turned to one of the run modes.

Driving

The parking brake is not recommended to stop a

moving vehicle. However if the normal brakes fail,

the parking brake can be used to stop the vehicle in

an emergency situation. Since the parking brake only

applies the rear brakes, the vehicle’s stopping

distance will greatly increase.

Park brake reminder

The park brake reminder is a tone that sounds for

ten seconds when the drive mode selector switch is

turned to the OFF position with the parking brake

not set. It will cease to sound after ten seconds or

when the parking brake is engaged.

During this time the vehicle is “alive” with functional

park brake reminder and the gauge will be active and

backlit. After the ten seconds the vehicle shuts down

and park brake reminder is no longer functional.

To avoid serious injury, death, and/or

property damage, always engage the parking

brake before leaving the vehicle.

Dual circuit braking system

The hydraulic brake system is a dual circuit design.

This means if you have a brake system fluid leak or

failure, half of your brake system may remain

operational; the system will stop your vehicle, but

your stopping distance will be greatly increased.

Regenerative Braking System (RBS)

Another feature of your vehicle is the Regenerative

Braking System (RBS). The RBS is designed to

utilize the vehicle’s forward motion to generate

electricity and partially recharge the batteries for a

nominal increase in driving range. The RBS works

when you are not applying the accelerator. As your

vehicle coasts, it will use the electric motor as a

generator, producing a small amount of electricity

which will partially recharge the batteries. The RBS

works only when the vehicle is traveling at 29 km/h

(18 mph) or greater and the batteries are less than

80% charged to capacity.

Driving

HAZARD FLASHER SWITCH

Use the hazard

flashers only in

an emergency

to warn traffic

of your vehicle

breakdown, or

approaching

danger, etc. The

hazard flashers

can be operated

with the drive

mode selector switch in all positions. The hazard

flasher switch is located on top of the steering

column, right behind the steering wheel. Depress the

switch to activate the hazard lights. To turn off the

hazard lights, depress the switch again.

With the hazard flasher

switch depressed, both

turn signal indicators

will flash on the instrument panel cluster.

12V FUSES

Change a fuse

If electrical components

are not working, check

the circuit fuse first to

see if it is blown. You

can identify a blown

fuse by the broken wire

in the center of the fuse between two prongs.

Always replace a fuse with one that has the

specified amperage rating. Using a fuse with

a higher amperage rating can cause severe wire

damage and could start a fire.

Roadside emergencies

Central fuses

To access the fuses:

1. Unlock and

remove the

hood.

2. Inspect the

fuse for the

circuit with a

malfunction and

replace the fuse

if necessary.

Always use the

same amperage

rated fuse as a

replacement.

See the chart

for the fuse amperage ratings and circuit

descriptions.

Fuse

Location

Fuse Amp

Rating

Fuse

color

Circuit description

1 20A Blue Horn, Flasher, Brake

2 20A Blue Lights

3 10A Red Wiper, Washer, Gauge

3. After replacing the fuse, check the component to

verify that it is operating properly.

4. Install and lock the hood.

Roadside emergencies

Power point fuse (if equipped)

The power

point (if

equipped)

requires a 20A

fuse.

CHANGING THE TIRES

Your vehicle is not equipped with a spare tire.

Should your tires require service take you vehicle to

an authorized Dealer.

Jacking

Lifting instructions

Damage to the suspension or steering linkage

system components may occur when

positioning the jack pad. The pad should be

positioned carefully to ensure maximum

contact under the frame.

When lifting a vehicle, care should be taken to

position the vehicle so that the jack pads do

not damage the halfshafts, steering linkage or

suspension arms. Damage to suspension and/or

steering linkage components may occur.

To lessen risk of personal injury, do not put

any part of your body under the vehicle while

jacking.

Roadside emergencies

Your vehicle is constructed with many aluminum

components which may be damaged if:

• The proper jack lifting points are not utilized.

Roadside emergencies

• A bottle type jack is used for ANY lifting of the

vehicle.

• The jack is not secured on a level and solid

surface.

WRECKER TOWING

If you need to have your vehicle towed, contact a

professional towing service or, if you are a member,

your roadside assistance center.

It is recommended that your vehicle be towed with

flatbed equipment. Do not tow with a slingbelt.

TH!NK Mobility has not approved a slingbelt towing

procedure.

It is not acceptable to tow the vehicle with the front

wheels on the ground (without dollies) and the rear

wheels off the ground.

If the vehicle is towed by other means or

incorrectly, vehicle damage may occur.

Roadside emergencies

If your vehicle

must be towed

using another

low speed

vehicle, for

example in the

event the

batteries are

discharged, the

service

disconnect

switch should be switched to the OFF position.

The seat stanchion front cover should be removed to

access the service disconnect switch. The service

disconnect switch is located below and behind the

parking brake lever within the seat stanchion

(battery cover). It is a black rubber switch and faces

the front of the the vehicle. It is not encouraged to

blindly reach down through the driver’s side opening

on top of the seat stanchion cover when the cushion

is removed. It is not encouraged to blindly reach

down through the driver’s side opening on top of the

seat stanchion cover when the cushion is removed.

Each corner of

your vehicle is

equipped with a

tow/tie down

hook. Both

front or both

rear tow hooks

must be used

for towing or

recovery

operations.

Additionally, when shipping or transporting, all four

tow/tie down hooks must be used to prevent

damage.

Roadside emergencies

WASHING YOUR VEHICLE

Do not take your vehicle to an automatic car

wash or use a high power spray hose to wash

your vehicle.

Wash your vehicle regularly with cold or lukewarm

water. Never use strong detergents or soaps. Always

use a clean sponge and plenty of water to avoid

scratching the dirt into your vehicle’s finish. To avoid

spotting, do not wash your vehicle in direct sunlight.

Any chemicals or foreign material such as tar, tree

sap, industrial fallout, and bird droppings should be

cleaned off your vehicle as soon as possible.

The windshield and mirrors can be cleaned using a

household commercial glass cleaner and soft,

lint-free cloth.

UNDERBODY

Flush the complete underside of the vehicle

regularly. Inspect for damage.

WAXING YOUR VEHICLE

Waxing your vehicle on a regular basis will reduce

minor scratches and surface damage.

Wax the vehicle when water stops beading on the

surface. This could be every three or four months,

depending on operation.

Use Meguiars polish #8232 found at local auto parts

stores. Use a cleaning fluid with a clean cloth to

remove any foreign material, such as dirt or insects,

before waxing your vehicle. Use tar remover to

remove any tar spots.

REPAIRING SCRATCHES

The specific process that is used to remove minor

scratches should be performed by an authorized

Dealer.

Cleaning

CLEANING WHEELS

Wash with the same detergent used to wash the

body of the vehicle. Do not use acid-based or

alcohol-based wheel cleaners, steel wool, fuel or

strong detergents. Never use abrasives that will

damage the finish of special wheel surfaces. Use a

tar remover to remove grease and tar.

CLEANING EXTERIOR LAMPS

Wash with the same detergent used to wash the

vehicle exterior. If necessary, use a tar remover,

such as Ford Extra Strength Tar and Road Oil

Remover (B7A-19520–AA).

To avoid scratching the lamps, do not use a dry

paper towel, chemical solvents or abrasive cleaners.

CLEANING THE INSTRUMENT PANEL

Clean the instrument panel with a damp cloth, then

dry it with a dry cloth.

CLEANING THE GAUGE ASSEMBLY

Clean the gauge assembly with a damp cloth, then

dry it with a dry cloth.

CLEANING AND MAINTAINING THE SAFETY

BELTS

Clean the safety belts with a mild soap solution of

the type recommended for cleaning upholstery or

carpets.

Do not use bleach, dye or any other solvent to

clean the belts, as these actions may weaken

the belt webbing.

Check the safety belt system periodically to make

sure there are no nicks, tears, or cuts. If the vehicle

has been involved in an accident, refer to the

Seating and safety restraints chapter.

Cleaning

CLEANING THE INTERIOR

Remove dust and loose dirt with a whisk broom or a

vacuum cleaner. Remove fresh spots immediately. Do

not use household or glass cleaners. These agents

can stain and discolor the fabric. Use a mild soap

and water solution, if necessary.

CLEANING THE WEATHER ENCLOSURE

Rinse any surface dirt off before cleaning the

weather enclosure. Use a mild soapy cool/warm

water solution and a clean soft cloth to the clean the

clear plastic window sections of the weather

enclosure. Use plenty of water to keep the clear

plastic wet. DO NOT use a strong detergent, bleach,

or any abrasive cleaners to clean any part of the

weather enclosure.

To clean the colored vinyl portions of the weather

enclosure, use a mild soapy cool/warm water

solution and a soft brush, sponge, or cloth. Rinse the

weather enclosure thoroughly and air dry completely

before using or storing it. DO NOT USE heat guns,

or hair dryers. DO NOT put the weather enclosure

into a washing machine or dryer of any kind. DO

NOT IRON.

Cleaning

BATTERIES

Flooded batteries must be refilled with

distilled water or demineralized water to avoid

internal damage.

For longer, trouble-free operation, keep the top of

the batteries clean and dry. Also, make certain the

battery cables are always tightly fastened to the

battery terminals.

If you see any corrosion on the batteries or

terminals, remove the cables from the terminals and

clean with a wire brush. You can neutralize the acid

with a solution of baking soda and water.

Caution: If you allow your vehicle to sit in

conditions of -6°C (20°F) or less with a charge

of 20% ( two bars showing on gauge) or less,

the batteries could freeze. Allowing the

batteries to freeze may cause permanent

damage to the batteries and permanently

reduce their capacity. In cold conditions, place

the vehicle in an area greater than 0°C (32°F)

and allow it to warm up before charging. Never

charge the vehicle if the batteries may be

frozen. Allow the batteries to warm above 0°C

(32°F) first, then charge.

Caution: Do not park and leave the vehicle

with discharged batteries. The batteries could

discharge to the point where damage could

occur and the battery charger will not charge.

The vehicle will have to be taken to an

authorized TH!NK dealer if this happens.

Batteries normally produce explosive gases

which can cause personal injury. Therefore,

do not allow flames, sparks or lighted substances

to come near the battery. When working near the

battery, always shield your face and protect your

eyes. Always provide proper ventilation.

Maintenance and specifications

When lifting a plastic-cased battery,

excessive pressure on the end walls could

cause acid to flow through the vent caps, resulting

in personal injury and/or damage to the vehicle or

battery. Lift the battery with a battery carrier or

with your hands on opposite corners.

Keep batteries out of reach of children.

Batteries contain sulfuric acid. Avoid contact

with skin, eyes or clothing. Shield your eyes when

working near the battery to protect against

possible splashing of acid solution. In case of acid

contact with skin or eyes, flush immediately with

water for a minimum of 15 minutes and get

prompt medical attention. If acid is swallowed, call

a physician immediately.

• Always

dispose of

automotive

batteries in a

responsible

manner.

Follow your

local

authorized

standards for

disposal. Call

your local authorized recycling center to find out

more about recycling automotive batteries.

Remove all jewelry, rings, bracelets, and

chains that may come into contact with the

battery terminals or wiring.

Battery posts, terminals and related

accessories contain lead and lead

compounds. Wash hands after handling.

LEAD

RETURN

RECYCLE

Maintenance and specifications

Flooded type batteries

If your vehicle is equipped with “flooded” batteries,

the battery cells need to be checked and have

distilled water or demineralized water added as

required. The batteries in your vehicle are located

under the front seats. They are 12 volt, 6 cell

batteries.

The battery water reminder indicator in the

instrument cluster will illuminate to remind you to

check the water level in the batteries. Perform this

maintenance in a well-ventilated area that is dry and

well lit.

To check the water level in your batteries:

1. Pull straight

up on the front

of the front seat

cushions to

release the

clips.

2. Remove the

two center push

pins.

Maintenance and specifications

3. From both

sides of the

vehicle, remove

the two push

pins. (Driver

side shown;

passenger side

similar)

4. From both

sides of the

vehicle, remove

four bolts from

beside the seat

frame. (Driver

side shown;

passenger side

is similar.)

Do not touch the battery terminals. Also, do

not lay any tools on the batteries and never

connect one battery terminal with another with

any tool or metal object laid across the top of the

battery.

This vehicle contains a high voltage

electrical system. Serious injury, death,

and/or property damage may result if this vehicle

is not properly used, charged or serviced as stated

in this manual. Read this owner’s guide prior to

use, charging, or servicing this vehicle. Do not

drill, cut, or modify any part of this vehicle, as

high voltage wiring is present. Do not use jumper

cables. Only charge this vehicle with an approved

GFCI cord as stated in Battery charging.

Maintenance and specifications

5. Inside each

cell opening is a

slotted cup

protruding

down into the

battery cell. If

battery fluid is

visible in the

slotted cup,

reinstall the

cap. If no fluid

is visible in the

slotted cup in

the battery cell,

carefully add

demineralized

water or

distilled water

until the battery

fluid level

reaches 1/8”

from the

bottom of the slotted cup. Do not overfill.

6. When you have completed adding water, make

sure each battery cell cap is securely installed. Wipe

any spilled water off the top of the battery.

7. Reinstall the body component(s) in reverse order

of removal and tighten the bolts securely.

Maintenance-free type batteries

If your vehicle is equipped with maintenance-free

batteries, it does not require additional water during

its life of service. Removing the caps could void the

battery warranty.

BRAKE FLUID

The brake fluid switch will illuminate the brake icon

on the gauge if the brake fluid falls below a safe

level.

Maintenance and specifications

Do not allow any brake fluid to be spilled on

the vehicle’s finished surfaces, as it will cause

discoloration and damage.

To check and add brake fluid:

1. Remove the

scrivet and

remove the

driver side

storage tray.

2. Inspect the brake fluid level at the side of the

reservoir.

3. Remove the

brake reservoir

cap to add

brake fluid as

necessary.

Always use High Performance Dot 3 brake

fluid. Use of other non-Dot 3 fluid could

result in loss of brakes.

4. Reinstall the brake reservoir cap. Wipe off any

excess brake fluid.

5. Reinstall the driver side storage tray and tighten

the scrivet securely.

Maintenance and specifications

SERVICING YOUR TIRES

Checking the tire pressure

• Use an accurate tire pressure gauge.

• Check the tire pressure when tires are cold, after

the vehicle has been parked for at least one hour

or has been driven less than 5 km (3 miles).

• Adjust tire pressure to recommended

specifications found on the Certification Label

located on the roof panel towards the rear of the

vehicle.

Improperly inflated tires can affect vehicle

handling and can fail suddenly, possibly

resulting in loss of vehicle control.

Tire rotation

Because your vehicle’s tires perform different jobs,

they often wear differently. To make sure your tires

wear evenly and last longer, rotate them as indicated

in the scheduled maintenance guide. If you notice

that the tires wear unevenly, have them checked.

• Four tire

rotation

Maintenance and specifications

Replacing the tires

Replace the

tires when the

wear band is

visible through

the tire treads.

Your TH!NK neighbor is equipped with either

standard street or turf tires. The load rating for

these tires is 470 kg (1036 lbs). These tires also

comply with the requirements of Federal motor

vehicle safety standards (FMVSS) 109 and FMVSS

119, and carry a “DOT” marking, indicating they may

be used for highway service. TH!NK recommends

that any replacement tires you purchase carry the

DOT marking, showing they are approved for

highway service. DO NOT replace with non-OE tires

designated “NHS” (Not for Highway Service). OE

tires are available through your TH!NK dealer.

Tires that are larger or smaller than your vehicle’s

original tires may also affect the accuracy of your

speedometer.

PART NUMBERS

Component Part number

Battery (standard) 10655–AA

Battery (optional) 10655–BA

Tire (Street tire) 1531–AA

Tire (Turf tire) 1531–BA

Windshield wiper blade 17528–AA

Maintenance and specifications

REFILL CAPACITIES

Fluid Ford Part

Name

Application Capacity

Brake fluid Motorcraft

High

Performance

DOT 3

Motor

Vehicle

Brake Fluid

All Fill to line on

reservoir

Gearbox 80W90 All .69 quarts

(.65 Liters)

LUBRICANT SPECIFICATIONS

Items Ford Part

Name or

equivalent

Ford Part

Number

Ford

Specification

Brake fluid Motorcraft

High

Performance

DOT 3 Motor

Vehicle Brake

Fluid

ESA-M6C25-A

and DOT 3

Seat tracks Multi-Purpose

Grease

DOAZ-19584-AA

F5AZ-19G209-AA

ESA-M1C93-B

ESR-M1C159-A

Lock

cylinders

Penetrating

and Lock

Lubricant

Motorcraft XL-1 None

Gearbox 80W90 XY-80W90–QL WSP-M2C197–A

Half shaft

splines

CV Joint

Grease (High

Temp.)

E43Z-19590-A ESP-M1C207-A

Windshield

washer

fluid

Ultra-clear

Windshield

Washer

Concentrate

C9AZ-19550-AC ESR-M17P5-A

Maintenance and specifications

PERIODIC SERVICE SCHEDULE

Regular

Interval

Item Service

Daily service by

owner

Batteries Charge batteries

(after each use only).

Monthly service

by owner or

qualified

technician

Batteries Check electrolyte

level. Add distilled

water or

demineralized water

as necessary per

maintenance and

service manual.

Wash battery tops and

clean terminals with

baking soda/water

solution. Dispose of

waste water

properly.

Tires Check air pressure

and adjust as

necessary.

General vehicle

Wash battery

compartment and

underside of vehicle.

Dispose of waste

water properly.

Semi-annual

service by a

qualified

technician only

(every 50 hours

of operation)

Brake system Check brake shoes

(replace if necessary).

Brake linkage and

pivots

Lubricate brake

slides.

Check brake cables

for damage; replace

as required.

Electrical wiring

and connections

Check for tightness

and damage.

Front wheel

alignment

Check and adjust as

required.

Maintenance and specifications

Regular

Interval

Item Service

Annual service

by qualified

technician (every

100 hours of

operation)

Batteries Perform battery tests

per maintenance and

service manual.

Inspect the brake pushrod locknut for

tightness.

Check/fill gearbox fluid to the amount

indicated in refill capacities chart.

Inspect front wheel bearings (repack as

necessary).

16093 kilometers

(10,000 miles)

Tires Rotate the tires

VEHICLE DIMENSIONS

Vehicle dimensions 2 passenger

mm (in)

4 passenger

mm (in)

(1) Overall length 2, 642 (104) 2, 898 (114.1)

(2) Overall width 1, 433 (56.4) 1, 433 (56.4)

(3) Overall height 1, 720 (67.7) 1, 720 (67.7)

(4) Wheelbase 1, 726 (67.9) 1, 980 (77.9)

(5) Track - Street tires 637 (25.1) 637 (25.1)

(5) Track - Turf tires 617 (24.3) 617 (24.3)

Maintenance and specifications

IDENTIFYING YOUR VEHICLE

Certification label (typical lable shown)

The National

Highway Traffic

Safety

Administration

Regulations

require that a

Certification

label be affixed

to a vehicle and

prescribe where

the Certification

label may be

located. The

Certification

label is located

on roof panel

towards the rear of the vehicle.

Vehicle identification number

The vehicle

identification

number is on a

metal tag

located on the

driver side

instrument

panel.

Maintenance and specifications

In order to help you service your TH!NK neighbor,

please have the following information available when

contacting a Customer Relationship Center:

• Your telephone number (home and business).

• The name of the dealer and the city where the

dealership is located.

• The year and make of your vehicle.

• The date of vehicle purchase.

• The current odometer reading.

• The vehicle identification number (VIN).

If you still have a complaint involving a warranty

dispute, you may wish to contact the Dispute

Settlement Board (U.S.).

In some states (in the U.S.) you must directly notify

TH!NK Mobility in writing before pursuing remedies

under your state’s warranty laws. TH!NK Mobility is

also allowed a final repair attempt in some states.

In the United States, a warranty dispute must be

submitted to the Dispute Settlement Board before

taking action under the Magnuson-Moss Warranty

Act, or to the extent allowed by state law, before

pursuing replacement or repurchase remedies

provided by certain state laws. This dispute handling

procedure is not required prior to enforcing state

created rights or other rights which are independent

of the Magnuson-Moss Warranty Act or state

replacement or repurchase laws.

THE DISPUTE SETTLEMENT BOARD

(U.S. ONLY)

The Dispute Settlement Board is:

• an independent, third-party arbitration program

for warranty disputes

• available free to owners and lessees of qualifying

TH!NK vehicles

The Dispute Settlement Board may not be available in

all states. TH!NK Mobility reserves the right to

Customer assistance

change eligibility limitations, modify procedures

and/or to discontinue this service without notice and

without incurring obligations per applicable state law.

What kinds of cases does the Board review?

Unresolved warranty repair concerns or vehicle

performance concerns as on TH!NK vehicles which

are within the terms of any applicable written new

vehicle warranty are eligible for review, except those

involving:

• a non-TH!NK product

• a non-TH!NK dealership

• sales disputes between customer and dealer

except those associated with warranty repairs or

concerns with the vehicle’s performance as

designed

• a request for reimbursement of consequential

expenses unless a service or product concern is

being reviewed

• items not covered by the New Vehicle Limited

Warranty (including maintenance and wear items)

• alleged personal injury/property damage claims

• cases currently in litigation

• vehicles not used primarily for family, personal or

household purposes (except in states where the

Dispute Settlement Board is required to review

commercial vehicles)

• vehicles with non-U.S. warranties

Concerns are ineligible for review if the New Vehicle

Limited Warranty has expired at receipt of your

application and, in certain states eligibility is

dependent upon the customer’s possession of the

vehicle.

Eligibility may differ according to state law. For

example, see the unique brochures for California,

West Virginia, Georgia and Wisconsin

purchasers/lessees.

Customer assistance

Board membership

The Board consists of:

• three consumer representatives

• a TH!NK dealership representative

Consumer candidates for Board membership are

recruited and trained by an independent consulting

firm. The dealership Board member is chosen from

TH!NK dealership management, recognized for their

business leadership qualities.

What the Board needs

To have your case reviewed you must complete the

application in the DSB brochure and mail it to the

address provided on the application form. Some

states will require you to use certified mail, with

return receipt requested.

Your application is reviewed and, if it is determined

to be eligible, you will receive an acknowledgment

indicating:

• The file number assigned to your application.

• The toll-free phone number of the DSB’s

independent administrator.

Your dealership and a TH!NK Mobility representative

will then be asked to submit statements.

To properly review your case, the Board needs the

following information:

• Legible copies of all documents and maintenance

or repair orders relevant to the case.

• The year, make, model, and Vehicle Identification

Number (VIN) listed on your vehicle ownership

license.

• The date of repair(s) and mileage at the time of

occurrence(s).

• The current mileage.

• The name of the dealer(s) who sold or serviced

the vehicle.

Customer assistance

• A brief description of your unresolved concern.

• A brief summary of the action taken by the

dealer(s) and TH!NK Mobility.

• The names (if known) of all the people you

contacted at the dealership(s).

• A description of the action you expect to resolve

your concern.

You will receive a letter of explanation if your

application does not qualify for Board review.

Oral presentations

If you would like to make an oral presentation,

indicate YES to question 6 on the application. While

it is your right to make an oral presentation before

the Board, this is not a requirement and the Board

will decide the case whether or not an oral

presentation is made. An oral presentation may be

requested by the Board as well.

Making a decision

Board members review all available information

related to each complaint, including oral

presentations, and arrive at a fair and impartial

decision. Board review may be terminated at any

time by either party.

Every effort is made to decide the case within 40

days of the date that all requested information is

received by the Board. Since the Board generally

meets once a month, it may take longer for the

Board to consider some cases.

After a case is reviewed, the Board mails you a

decision letter and a form on which to accept or

reject the Board’s decision. The decisions of the

Board are binding on TH!NK (and, in some cases, on

the dealer) but not on consumers who are free to

pursue other remedies available to them under state

or federal law.

Customer assistance

To request a DSB Brochure/Application

For a brochure/application, speak to your dealer or

write/call to the Board at the following

address/phone number:

Dispute Settlement Board

P.O. Box 5120

Southfield, MI 48086–5120

1–800–428–3718

You may also contact the North American Customer

Relationship Center at 1-800-392-3673 (Ford), TDD

for the hearing impaired: 1-800-232-5952 or by

writing to the Center at the following address:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, Michigan 48121

ORDERING ADDITIONAL OWNER’S

LITERATURE

To order the publications in this portfolio, contact

Helm, Incorporated at:

HELM, INCORPORATED

P.O. Box 07150

Detroit, Michigan 48207

Or call:

For a free publication catalog, order toll free:

1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

(Items in this catalog may be purchased by credit

card holders only.)

Customer assistance

REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe

that your

vehicle has a

defect which

could cause a

crash or could

cause injury or

death, you should immediately inform the National

Highway Traffic Safety Administration (NHTSA) in

addition to notifying TH!NK Mobility.

If NHTSA receives similar complaints, it may open

an investigation, and if it finds that a safety defect

exists in a group of vehicles, it may order a recall

and remedy campaign. However, NHTSA cannot

become involved in individual problems between

you, your dealer, or TH!NK Mobility.

To contact NHTSA, you may either call the Auto

Safety Hotline toll-free at 1–800–424–9393 (or

366–0123 in the Washington D.C. area) or write to:

NHTSA

U.S. Department of Transportation

Washington, D.C. 20590

You can also obtain other information about motor

vehicle safety from the Hot-line.

Customer assistance

Your satisfaction is our #1 goal. If you have

questions or concerns with your TH!NK vehicle, we

suggest you follow these steps:

1. Contact your Sales Representative or Service

Advisor at your selling/servicing dealership.

2. If the inquiry or concern remains unresolved,

contact the Sales Manager or Service Manager at the

dealership.

3. If the inquiry or concern cannot be resolved at

the dealership level, please contact the TH!NK

Mobility Customer Relationship Center.

In the United States:

TH!NK Mobility

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, MI 48121

1–800–252–4221

TDD for hearing impaired:

1–800–232–5952

INTRODUCTION

Ford Motor Company and your selling dealer

thank you for selecting one of our quality products.

Our commitment to you and your TH!NK vehicle

begins with quality protection and service.

When you need warranty repairs, your selling dealer

would like you to return to it for that service, but

you may also take your TH!NK vehicle to another

TH!NK dealership authorized for warranty repairs.

Certain warranty repairs require special training

though, so not all dealers are authorized to perform

all warranty repairs. That means that, depending on

the warranty repair needed, the TH!NK vehicle may

need to be taken to another dealer. If a particular

dealership cannot assist you, then contact the

Customer Relationship Center at 1–800–252–4221.

Warranty information

This chapter explains in detail the warranty

coverages that apply to your 2002–model TH!NK

vehicle. If you bought a previously owned

2002–model TH!NK vehicle, you are eligible for any

remaining warranty coverages.

Ford Motor Company or Ford Motor Vehicle

Assurance Company (a subsidiary of Ford Motor

Company, The American Road, Dearborn, MI 48121)

provides the New TH!NK Vehicle Limited

Warranty. See the section titled The New TH!NK

Vehicle Limited Warranty for your 2002–model

TH!NK vehicle in this chapter.

If you are interested in knowing whether the

warranty coverage is provided by Ford Motor

Company or Ford Motor Vehicle Assurance

Company, call the Customer Relationship Center at

1–800–252–4221. The warranty coverage you receive

and your dealer’s handling of any warranty covered

repair will be the same regardless of the warranty

provider.

IMPORTANT INFORMATION YOU SHOULD

KNOW

If you need customer assistance

Your TH!NK dealer is available to assist you with all

your automotive needs. Please follow the procedures

outlined at the beginning of this chapter.

Know when your warranty begins

Your Warranty Start Date is the day you take

delivery of your new TH!NK vehicle or the day it is

first put into service (for example, as a dealer

demonstrator), whichever occurs first.

Warranty information

Check your TH!NK vehicle

We try to check TH!NK vehicles carefully at the

assembly plant and the dealership, and we usually

correct any damage to paint, body panels,

upholstery, or other appearance items. But

occasionally something may slip past us, and a

customer may find that a vehicle was damaged

before he or she took delivery. If you see any

damage when you receive your vehicle, notify your

dealership within one week.

Maintain your TH!NK vehicle properly

Your glove compartment contains an Owner’s

Guide which indicates the scheduled maintenance

required for your TH!NK vehicle. Proper

maintenance guards against major repair expenses

resulting from neglect or inadequate maintenance,

and may help increase the value you receive when

you sell or trade your Think vehicle.

It is your responsibility to make sure that all of the

scheduled maintenance is performed and that the

materials used meet TH!NK engineering

specifications. Failure to perform scheduled

maintenance as specified in the Owner’s Guide will

invalidate warranty coverage on parts affected by

the lack of maintenance. Make sure that receipts for

completed maintenance work are retained with the

vehicle and confirmation of maintenance work is

always entered in your Owner’s Guide.

Your TH!NK dealership has factory-trained

technicians who can perform the required

maintenance using genuine TH!NK parts. The

dealership looks forward to meeting your every

service need to maximize your satisfaction with your

TH!NK vehicle.

Warranty information

100

Who pays for warranty repairs?

You will not be charged for covered warranty repairs

made during the warranty periods for Bumper to

Bumper, Safety Restraint, or Corrosion.

You will not be charged for repairs to defective

batteries during the first 12 months after the

warranty start date.

Your battery is covered on a customer-participation

basis after the first 12 months in service.

Some states have mandated alternate time coverage

periods for parts of your vehicle (e.g. seatbelts).

Some states and/or local governments may require a

tax on a portion of warranty repairs. Where

applicable law allows, the tax must be paid by you,

the owner of the vehicle.

During the Bumper to Bumper Warranty period,

dealers may receive instructions to provide no-cost,

service-type improvements-not originally included in

your Owner’s Guide- intended to increase your

overall satisfaction with your vehicle.

Sometimes TH!NK may offer a special adjustment

program to pay all or part of the cost of certain

repairs beyond the terms of the applicable warranty.

Check with your dealer or call 1–800–252–4221 to

learn whether any adjustment program is applicable

to your TH!NK vehicle. Please have your vehicle

identification number available.

Warranty information

101

THE NEW TH!NK VEHICLE LIMITED WARRANTY

FOR YOUR 2002–MODEL TH!NK VEHICLE

Your NEW TH!NK VEHICLE LIMITED WARRANTY gives

you specific legal rights. You may have other rights that

vary from state to state. The New TH!NK Vehicle

Limited Warranty is the only express warranty applicable

to your TH!NK vehicle. Neither Ford Motor Company or

Ford Motor Vehicle Assurance Company assumes nor

authorizes anyone to assume for it any other obligation

or liability in connection with your TH!NK vehicle or this

warranty.

Ford Motor Company, Ford Motor Vehicle Assurance

Company and your dealer are not responsible for any

time that you lose, for any inconvenience you might be

caused, for the loss of your transportation, or for any

other incidental or consequential damages you may

have.

You may have some implied warranties. For example,

you may have:

• an implied warranty of merchantability (that the

TH!NK vehicle is reasonably fit for the general

purpose for which it was sold); or

• an implied warranty of fitness for a particular

purpose (that the TH!NK vehicle is suitable for your

special purposes.)

These implied warranties are limited, to the extent

allowed by law, to the time period covered by the

written warranties, or to the applicable time period

provided by state law, whichever period is shorter.

Some states do not allow Ford Motor Company or Ford

Motor Vehicle Assurance Company to limit how long an

implied warranty lasts or to exclude or limit incidental

or consequential damages, so the limitation and

exclusions described above may not apply to you.

Note: If you are an eligible U.S. owner and have a

warranty concern unresolved by your dealer, you may

use the services of the Dispute Settlement Board. See

the Dispute settlement board in the Customer

assistance chapter.

Warranty information

102

Quick Reference: Warranty Coverage

This chart gives a general summary of your warranty

coverage provided by Ford Motor Company or Ford

Motor Vehicle Assurance Company under the New

TH!NK Vehicle Limited Warranty. Please refer to

the description of warranty coverage for more

specific information.

For more details on coverage, see What is covered

and What is not covered in this chapter.

Type of Coverage Years in Service Miles

Bumper to Bumper 3 years Unlimited miles

Battery 3 years* Unlimited miles

Safety Restraint 5 years Unlimited miles

Corrosion 5 years Unlimited miles

* Customer participation (pro-rated coverage) after 12

months (regardless of miles driven). See details of battery

coverage for percentage Ford Motor Company will pay.

What is covered

The New TH!NK Vehicle Limited Warranty

coverage is provided by Ford Motor Company or

Ford Motor Vehicle Assurance Company, a subsidiary

of Ford Motor Company. These coverages include

Bumper to Bumper Coverage, Battery Coverage,

Safety Restraint Coverage, and Corrosion Coverage.

Bumper to Bumper Coverage

Under your New TH!NK Vehicle Limited Warranty,

Bumper to Bumper Coverage begins at the warranty

start date and lasts for three years regardless of

miles driven. During this coverage period, authorized

TH!NK dealers will repair, replace, or adjust all parts

on your TH!NK vehicle that are defective in

factory-supplied materials or workmanship. Items or

conditions that are not covered by the New TH!NK

Vehicle Limited Warranty are described in What’s

not covered in this chapter.

When making warranty repairs on your TH!NK

vehicle, the dealer will use TH!NK parts or

Warranty information

103

remanufactured or other parts that are authorized

by TH!NK. In certain instances, TH!NK may

authorize repairs at other than TH!NK dealer

facilities.

Battery Coverage

Under your New TH!NK Vehicle Limited Warranty,

full battery coverage begins on the warranty start

date and lasts for 12 months. During this time

period, Ford Motor Company or Ford Motor Vehicle

Assurance Company warrants your TH!NK vehicle’s

battery against defects in factory supplied materials

or workmanship. After the first 12 months in service

(until the 36 month regardless of miles driven), a

defective battery will be replaced on a

customer-participation basis:

• For the 13th month through 18th month in

service, Ford Motor Company will pay 60% of the

cost of the replacement battery.

• For the 19th month through 24th month of

service, Ford Motor Company will pay 40% of the

cost of the replacement battery.

• For the 25th month through 30th month of

service, Ford Motor Company will pay 20% of the

cost of the replacement battery.

• For the 31st month through 36th month of

service, Ford Motor Company will pay 10% of the

cost of the replacement battery.

The percentage Ford Motor Company will pay is

applied to the present suggested retail price of the

new replacement battery for your TH!NK vehicle.

Labor required to test and replace a defective

battery has full coverage under the terms of the

Battery Warranty. Towing, if needed, is covered

under the terms of the Roadside Assistance

Program. See Roadside Assistance in this chapter.

Warranty information

104

Safety Restraint Coverage

Under your New TH!NK Vehicle Limited Warranty,

Safety Restraint Coverage begins at the warranty

start date and lasts for five years regardless of miles

driven.

During this coverage period, Ford Motor Company

or Ford Motor Vehicle Assurance Company warrants

your TH!NK vehicle’s safety belts against defects in

factory-supplied materials or workmanship.

Corrosion Coverage

Under your New TH!NK Vehicle Limited Warranty,

Corrosion Coverage begins at the warranty start date

and covers body panels against corrosion due to a

defect in factory-supplied materials or workmanship.

Corrosion Coverage (which lasts for 5 years,

regardless of miles driven) only applies if the

corrosion causes perforation (holes) in body panels.

If corrosion does not cause perforation (holes), and

is not the result of usage and/or environmental

conditions, paint damage is covered under the terms

of the Bumper to Bumper Warranty (3 years

regardless of miles driven).

For damage caused by airborne material

(environmental fallout) — where there is no factory

related defect involved and therefore no warranty,

our policy is to cover paint damage due to airborne

material for 12 months.

What is not covered

Damaged caused by:

• accidents, collision or objects striking the TH!NK

vehicle

• theft, vandalism, or riot

• freezing

• fire or explosion

• misusing the TH!NK vehicle, such as driving over

curbs, overloading or racing

Warranty information

105

• altering or modifying the TH!NK Vehicle —

including the body, chassis, or components —

after the TH!NK Vehicle leaves TH!NK’s Mobility’s

control

• non-TH!NK parts installed after the TH!NK vehicle

leaves TH!NK’s Mobility’s control

• tampering with the TH!NK vehicle

• using contaminated or improper fluids

• customer-applied chemicals or accidental spills

• driving through water deep enough to cause

electrical system damage

Damage caused by use and/or the environment

Your New TH!NK Vehicle Limited Warranty does not

cover surface rust and deterioration of paint, trim,

upholstery, and other appearance items that result

from use and/or exposure to the elements. Here are

examples:

• stone chips, scratches (some examples are on

paint and glass)

• dings, dents

• cuts, burns, punctures or tears

• road salt, tree sap

• bird and bee droppings

• lightning, hail

• windstorm

• earthquake

• water or flood

Damage caused by improper maintenance

Your New TH!NK Vehicle Limited Warranty does not

cover damage caused by failure to maintain the

TH!NK vehicle, improperly maintaining the TH!NK

vehicle, or using the wrong part, oil, lubricants, or

fluids. See the Maintenance and specifications

chapter for the correct fluid types and levels and for

proper ways to maintain your TH!NK vehicle.

Warranty information

106

Maintenance/wear

Your New TH!NK Vehicle Limited Warranty does not

cover:

1. parts and labor needed to maintain the TH!NK

vehicle; and

2. the replacement of parts due to normal wear and

tear.

You, as the owner, are responsible for these items.

Examples are:

• lubricants, other fluids

• brake linings/pads

• tire rotation

• cleaning/polishing

• wiper blades

Tire wear or damage

Normal wear or worn-out tires are not covered by

the New TH!NK Vehicle Limited Warranty. Road

hazard damage such as cuts, snags, bruises, bulges

and impact breaks (potholes and curbs) are not

covered. Any damage caused by a puncture or tire

repair is not covered. In addition, damage from

improper inflation or alignment, tire chains, racing,

spinning (as when stuck in snow or mud), improper

mounting or dismounting is not covered.

Other items and conditions not covered

Your New TH!NK Vehicle Limited Warranty does not

cover:

• non-Ford parts of your TH!NK vehicle, for

example, parts (including glass) installed by body

builders or manufacturers other than Ford Motor

Company

• TH!NK vehicles that have ever been labeled or

branded as “dismantled” “fire,” “flood,” “junk,”

“rebuilt,” “reconstructed,” or “salvaged”; this will

void the New TH!NK Vehicle Limited Warranty

Warranty information

107

• TH!NK vehicles that have been determined to be

a “total loss” by an insurance company; this will

void the New TH!NK Vehicle Limited Warranty

Time limits on coverage

• After the first 12 months in service, wheel

alignment and tire balancing are not covered

unless required by a warranty repair.

ROADSIDE SERVICE ASSISTANCE

Roadside Service Assistance

Your vehicle is covered by the complimentary Ford

Roadside Assistance Program (unless you are driving

a daily rental unit). Under this program Ford will

cover:

• towing to the nearest TH!NK dealership, or towing

to your selling dealership if within 60 miles

The Roadside Assistance Program is separate from

the New TH!NK Vehicle Limited Warranty, but the

program’s time period runs concurrently with

Bumper to Bumper Warranty Coverage (three years

regardless of miles driven). If you need towing after

Bumper to Bumper coverage has ended, Ford can

arrange roadside assistance and charge your credit

card unless the problem is covered by another

TH!NK warranty. Ford will pay the tow charge under

the other warranty.

For emergency roadside assistance, call

1–800–252–4221, 24 hours a day, 365 days a

year.

For daily rental units that must be towed because a

covered part has failed during the Bumper to

Bumper warranty period, Ford will cover towing to

the nearest Ford Motor Company dealership.

Warranty information

108

STATE WARRANTY ENFORCEMENT LAWS

These state laws — sometimes called “lemon laws”

— allow owners to receive a replacement TH!NK

vehicle or a refund of the purchase price, under

certain circumstances. The laws vary from state to

state.

To the extent your state law allows, Ford Motor

Company requires that you first send us a written

notification of any defects or non-conformities that

you have experienced with your TH!NK vehicle.

(This will give us the opportunity to make any

needed repairs before you pursue the remedies

provided by your state’s law.)

In all other states where not specifically required by

state law, Ford Motor Company requests that you

give us the written notice.

Send your written notification to:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, MI 48121

Warranty information

109

Audio system

(see Radio) ................ 29

Automatic transaxle

fluid, refill

capacities ................. 87

fluid, specification .. 87

Auxiliary power

point ........................... 27

Ball and club

washer ....................... 30

Batteries .................... 79

Batteries - flooded

type ............................ 81

Batteries - maintenance

free ............................. 83

Brakes

fluid, checking and

adding ...................... 83

fluid, refill

capacities ................. 87

fluid,

specifications .......... 87

lubricant

specifications .......... 87

parking .................... 68

Brakes - dual circuit

brake system ............. 69

Brakes - regenerative

brake system ............. 69

Break-in period ........... 2

Capacities for refilling

fluids .......................... 87

Certification Label .... 91

Changing a tire ......... 72

Charging ........ 64, 67–68

Child safety

restraints ................... 51

child safety belts .... 51

Child safety seats ...... 52

attaching with tether

straps ....................... 55

in front seat ............ 53

in rear seat .............. 53

LATCH ..................... 58

Cleaning your vehicle

exterior lamps ......... 77

instrument

cluster lens .............. 77

instrument panel .... 77

interior ..................... 78

safety belts .............. 77

washing .................... 76

waxing ..................... 76

wheels ...................... 77

Coolant

refill capacities ........ 87

specifications .......... 87

Cooler ........................ 31

Cupholder(s) ............. 26

Customer Assistance

Ordering additional

owner’s literature ... 96

The Dispute

Settlement Board ... 92

Engine

lubrication

specifications .......... 87

refill capacities ........ 87

Index

110

Engine oil

refill capacities ........ 87

specifications .......... 87

Floor mats ................. 29

Fluid capacities ......... 87

Fuel

capacity ................... 87

Fuses .................... 70–71

Gauges ......................... 4

Golf rack .................... 28

Hazard flashers ......... 70

Head restraints ......... 44

Headlamps ................. 12

aiming ...................... 14

bulb specifications .. 22

replacing bulbs ....... 15

turning on and off .. 12

Ignition ....................... 60

Infant seats

(see Safety seats) ..... 52

Jack ............................ 72

Keys

positions of the

ignition .................... 60

Lamps

bulb replacement

specifications

chart ........................ 22

headlamps ............... 12

replacing

bulbs ............ 15, 19–21

Lane change indicator

(see Turn signal) ...... 14

Lights, warning and

indicator ...................... 4

Limited warranty .... 102

Lubricant

specifications ............. 87

Maintenance and

Care ...................... 88–89

Mirrors ....................... 27

side view mirrors

(manual) ................. 28

Motorcraft parts ........ 86

Parts (see Motorcraft

parts) ......................... 86

Power steering

fluid, refill

capacity ................... 87

fluid,

specifications .......... 87

Radio .......................... 29

Index

111

Safety belts (see Safety

restraints) ............ 45–47

Safety defects,

reporting .................... 97

Safety restraints .. 45–47

cleaning the safety

belts ................... 49, 77

extension assembly 49

for adults ................. 47

for children ............. 50

Safety seats for

children ...................... 52

Sand and seed bottle 29

Scorecard holder ....... 29

Seat belts (see Safety

restraints) .................. 45

Seats .......................... 44

child safety seats .... 52

Specification chart,

lubricants ................... 87

Starting your

vehicle .................. 60, 62

Sunroof

(moonroof) ................ 25

Sweater basket .......... 32

Sweater net ............... 32

Tires ........................... 85

checking the

pressure ................... 85

replacing .................. 86

rotating .................... 85

Tires - servicing ........ 85

Transaxle

fluid, refill

capacities ................. 87

lubricant

specifications .......... 87

Trunk expander ........ 33

Turn signal ................ 14

Vehicle cover ............. 43

Vehicle dimensions ... 89

Vehicle Identification

Number (VIN) ........... 91

Warning lights

(see Lights) ................. 4

Warranty coverage .. 103

Warranty enforcement

laws .......................... 109

Warranty

information ........ 98–101

Washer fluid .............. 24

Waxing your

vehicle ........................ 76

Weather

enclosure ....... 33, 40, 42

Windows

rear wiper/washer ... 23

Windshield washer

fluid and wipers

checking and

cleaning ................... 24

operation ................. 23

Wrecker towing ......... 74

Index

112

Ford TH!NK Neighbor 2002

Product's Documents

User Manual

Specifications

Ford TH!NK Neighbor 2002 Questions and Answers

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