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en
16
Installing the Home Connect software
update
The refrigerator checks for updates to the Home
Connect software at regular intervals.
If an update is available, "UP" is shown in the
refrigerator compartment temperature display.
Press any button to return the display to the set
temperature.
Installing the update:
1. Press the Options button and the Alarm off/lock
button simultaneously.
"Cn" is shown in the freezer compartment display.
Note
Press both buttons simultaneously. The button
operation is locked if only the Alarm off/lock button
is pressed for an excessively long period.
2. Keep pressing the Options button until "UP" is shown
in the freezer compartment display and "OF" is
shown in the refrigerator compartment display.
3. Press the + button.
An animation is shown in the refrigerator
compartment display.
The update will be installed.
All buttons are locked during the installation.
■ If the installation has been completed
successfully, "On" is shown in the refrigerator
compartment display.
■ If the installation has not been completed
successfully, "Er" is shown in the refrigerator
compartment display.
Restart the update later on.
If the installation cannot be completed after
multiple attempts, notify Customer Service.
Customer Service access
If you contact Customer Service, they can access your
appliance and view its status after you have given your
consent. You need to have your appliance connected
to your home network for this.
Further information about Customer Service access
and its availability in your country is available under
www.home-connect.com in the Help & Support area.
1. Contact Customer Service.
2. Confirm the start of Customer Service access in the
app.
During Customer Service access the
symbol CS appears on the control panel.
3. As soon as Customer Service has obtained the
necessary data, they end access.
Note
You can interrupt remote diagnosis early by
switching off Customer Service access in the
##B0035## app.
Information on data protection
When your Home Connect refrigerator is connected for
the first time to a WLAN network that is connected to
the Internet, your appliance transmits the following
categories of data to the Home Connect server (initial
registration):
■ Unique appliance identification (consisting of
appliance codes as well as the MAC address of the
installed Wi-Fi communication module).
■ Security certificate of the Wi-Fi communication
module (to ensure a secure IT connection).
■ The current software and hardware version of your
domestic appliance.
■ Status of any previous resetting to factory settings.
This initial registration prepares the Home Connect
functions for use and is required only when you want to
use Home Connect for the first time.
Note
Note that the Home Connect functions can be used
only in conjunction with the Home Connect app.
Information on data protection can be accessed in the
Home Connect app.
Declaration of conformity
Robert Bosch Hausgeräte GmbH hereby declares that
the appliance which features Home Connect
functionality is in accordance with the basic
requirements and the other relevant provisions of the
directive 1999/5/EC.
A detailed R&TTE Declaration of Conformity can be
found online at www.bosch-home.com among the
additional documents on the product page for your
appliance.
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