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69
11
11
IMPORTANT
For technical help, you must contact Brother customer support in the country where you bought the
scanner. For more information, see For customer service on page 83. Calls must be made from within
that country.
If you think there is a problem with your scanner, check the table below and follow the suggestions.
Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions
Center at support.brother.com
for more FAQs and troubleshooting tips.
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.
Error messages and Error codes
Error messages
Troubleshooting 11
Error message Cause Action
Driver busy The scanning application in use
crashed or the scanner driver is
locked with administrator rights.
Press and hold the Power button to
turn off the scanner, and then press
the Power button to turn it on again.
Then launch the application again.
A document is jammed. Open the top
cover and remove the jammed paper
by pulling it forward, then try again.
A document is jammed. Open the top cover and remove the
document by pulling it forward, then
close the top cover.
The cover of the manual document
feeder is open.
Your scanner’s top cover is open. Close the top cover and start
scanning again.
No paper in the manual document
feeder
No document is set in the feeder slot. Set your document in the feeder slot
and start scanning again.
Cannot find the scanner. Your scanner is not connected to
your computer.
Confirm that the Micro USB cable
connecting the scanner to the
computer is connected correctly.
Your scanner is not turned on. Press the Power button to turn on
the scanner.
Operation system return error Your Operating System cannot
recognize your scanner.
Confirm that the Micro USB cable
connecting the scanner to the
computer is connected correctly.
Restart the computer.
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